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How Computer Vision Applications are Changing the World
Computer Vision is the field of Artificial Intelligence that enables computers to understand and analyze the real world. Using Deep...
POS System Support in the Cashless Society
It’s every company’s worst nightmare: customers are standing in line to pay, frustrated and angry when they can’t because the...
3 Reasons Why You Need to Provide an Effortless Customer Experience
Customer effort matters. Today’s consumers want their lives to be as easy as possible. Think Uber, Grubhub, Amazon Prime and...
Call Center Mistakes to Avoid to Retain Customers and Improve their Experience
A positive experience is a key component of customer loyalty. Steer clear of these 10 call center mistakes that could...
6 Testimonials of How Visual Assistance Saved The Day
Every company understands that their customers are their number one priority, and many businesses are ready and willing to go...
New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology
For years, companies have battled to strike the right balance between customer service KPIs. Focusing on one metric would often...
7 Technologies that Transform your Call Center Training Process
We have previously written about innovative call center technologiesintroduced to the market by various startups. In this article, we focus...
2019 Consumer Electronics Survey: NFF Returns
TechSee, a global leader in visual customer assistance powered by AI and Augmented Reality, has released the results of a...
Can IoT Predictive Maintenance Transform the B2C Field?
Imagine if a technician somehow knew that one of your home devices was going to fail soon, and showed up...
Call Center Culture: A Vital Ingredient for Your Bottom Line
Many of us have worked in contact centers. It’s never been a particularly glamorous or well-paid job. And there’s now...
Computer Vision AI: The Secret of Successful Contact Centers
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve the customer service they...
How To Measure Your Self Service Success: 5 Metrics
Once upon a time, measuring customer service success was straightforward. Hire some agents, train them, and use standard self service...
Vision in Automation: Boost Agent Productivity with Smart Eyes
Visual assistance – where a service is provided over a live video connection – has proven to be an effective...
Buddying Up with a Virtual Employee Assistant: The Focus of Agent Development
The contact center industry continues to face extremely high agent turnover, with some call centers experiencing attrition rates as high...
Insurance Claims Processing Powered by Computer Vision
Claims processing is a key touchpoint in the customer life cycle, and insurers have only a short window of opportunity...
