TECHSEE BLOG

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been...

We still read periodic scare stories about the rise of self-aware machines that could suddenly decide to put an end...

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy...

Samantha is preparing for a party she’s hosting this weekend.  She’d like to purchase a standalone freezer so she can...

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live...

Customer service problem solving and troubleshooting represent a top driver of inquiries to customer service centers. Some issues repeat themselves...

You’ve heard of the Nightmare Before Christmas, but for retailers, especially those carrying consumer tech products, the real horror begins...

Providing improved customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over...

As a leading provider of intelligent visual engagement, TechSee is at the forefront of the digital customer experience transformation. Our...

Remote support AR is increasingly being used to improve customer service. Here at TechSee, we’ve put together an infographic detailing the...

How many times has a field technician been dispatched to a job only to find that the device wasn’t plugged...

Which experience makes you feel more valued as a customer? Hello. Thanks for calling our Hotel.  How may I help...

Most of us love our smart devices, but the IoT device onboarding process can create difficulties for many consumers, as...

A day in the life of a Millennial Ashley rolls over, checks her Fitbit Ionic to see the quality of...

What is Digital Twin Technology? Digital Twin definition: a virtual replication of a physical object, with the two linked together...