Globalization and technological innovation are fundamentally changing many different businesses, and the business of customer-support Call Cent
Users love how augmented reality technical support solves their issues easily. Learn how to integrate AR into your own tech support systems.
When Friday the 13th shows up the first month of the new year, it’s definitely an omen to take seriously. And for contact centers, that means
Technology is reshaping our lives at a pace beyond anything we’ve previously experienced. New technologies are introduced every year and
IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time. Probably not much time. Business Insi
This call center First Call Resolution guide purpose is provide a deep look into what makes this KPI so critical.
With TeamViewer’s latest security breach, many in the IT world have been looking for alternative remote assistance software. Remote access into pers
For the last year we’ve been working with large enterprises to improve their customer support. The demand for customer support is expected to signif
First call or first contact resolution (FCR) is the golden lariat of the customer service sphere. Handling your customers’ problems the first
Good technical support is a constant struggle between maintaining empathy for your customers and running an efficient, productive, and profitable bu