First call or first contact resolution (FCR) is the golden lariat of the customer service sphere. Handling your customers’ problems the first
Your ultimate source for ideas and innovation
around the customer experience.
Thanks for subscribing
Good technical support is a constant struggle between maintaining empathy for your customers and running an efficient, productive, and profitable bu
Explore these 12 unique and innovative call center ideas from successful startups, transforming both the agent and customer experience.
Learn how understanding the persona in customer service will enhance their experience and boost your company's bottom line.
Setting up a call center and support operation is an important milestone for any company. It means that your business has grown. You now have paying c
When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every part of your customer o
A year ago we’ve looked at a group of companies that were leading the way in bots. Here is a look back at those companies to see what’s changed.
Millennials love chat! here are the ten rules your brand should never break when chatting with a millennial customer.
12 tips to providing faster, better customer support for the millennial consumer.
Learn why Visual Support works, providing better customer experience for less. Understand and harness the value of visual communication.