TECHSEE BLOG

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Christmas Customer Service
Business Operations
5 Ways to Ensure Your Support Organization is Ready for the Holiday Rush
The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without...
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Mobile Screen Mirroring
Business Operations
Improving Customer Support with Mobile Screen Mirroring
Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues,...
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TechSee Partners With TELUS International
Contact Center
TechSee Partners with TELUS International to Enhance Tech Stack
TechSee teams with TELUS International to bring live computer vision to market in engagement centers. New York, NY, November 10,...
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Field Service
Oracle + TechSee Integrate to Support the Next Generation Of Field Service Operations
Field Service leaders are at a crossroads. There is a greater need to meet customer demand while keeping up with...
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Key Considerations When Choosing a Vendor
Business Operations
Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider
Making the leap from engaging with customers and agents via text and voice, to visual and live video is a...
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happy customer rates
Business Operations
New Report: How Customer Loyalty has Changed Post-Pandemic, and What You Should Do About It
Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the...
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Churn survey Report
Customer Experience
New Data Shows Post Pandemic Impact of Customer Loyalty Resulting in Increased Likelihood to Churn from Poor Service
TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry. New York, August...
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Computer Vision AI for Enterprise
Customer Experience
Taking Computer Vision Out of The Lab: Interview with TechSee’s Product & R&D Leads
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve...
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chatbots
Business Operations
3 Reasons Customers Say They Don’t Trust Chatbots, and What You Can Do About It
The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience...
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Introducing VI
Business Operations
The Next Generation of Service Automation: The Power of Computer Vision
One year ago, we introduced the world’s first computer-vision powered self-service solution. Today, we are proud to share the next...
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TechSee VI
Customer Experience
TechSee Launches “Visual Intelligence Platform”
TechSee Launches “Visual Intelligence Platform”, providing an off-the-shelf solution for companies to build and automate their own customized computer vision...
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TSL Desktop Sharing
Customer Experience
Leveling Up Remote Visual Support on Desktop Requires Depth
Our customers and employees live omnichannel lives. Our service needs to offer the best possible experience across every channel and...
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Reduce rising fuel costs with visual engagement
Field Service
5 Ways Visual Engagement Technology Counters the Rising Cost of Fuel in Field Service
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This...
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Customer Experience Influencers
Customer Experience
Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or...
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continuity blog
Customer Experience
3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase...
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