Call Center Automation Depends on Collaborative AI
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
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Customer retention in the telecom industry – new thinking
Retention in the telecom industry is a thorny issue - with sky-high churn rates, providers must refocus their CX strategies on reducing effort.
Customer Service Trends 2020
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Successful Call Center Agents Share This Personality Type
Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
Utility Customer Experience: Why Suppliers Need to Make it Effortless
Utility customer experience needs to improve and reducing effort is the key to generating long-term loyalty - read up on how companies can go about it
How to reduce call center volume with Computer Vision AI
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
Why Your Contact Center Knowledge Base Needs to be Visual
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
Smart Home Experience should be Simpler – Consumer Survey
Smart home experience needs to be simpler, more streamlined and focus on visual self-service channels, according to the results of a TechSee survey.
Steering the Shift to Conversational IVR
Creating conversational IVR means evolving legacy systems to deliver effortless experience - here's how how to achieve the transformation.
Smart Home Support – 4 Key Technologies to Simplify Service
Get to grips with the 4 core technologies that simplify Smart Home support and deliver standout self service.
