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around customer experience.
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representa
There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. D
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Discover just why it is so important to keep your customers happy and how you can lower the churn rate.
Learn how call centers can reduce call volume and improve operations by automating, rerouting and reducing unnecessary calls.
Ever wonder how the human brain can compute distance? How far away is the highway exit, when exactly to step off the escalator, the exact position of
The amount of effort a customer exerts during an interaction impacts customer loyalty. Read why a high CES is important & how to achieve it.
“Good morning, you’ve reached Alice at Quality Insurance; how can I help you today?” You explain that you are following up on your i
If you or a family member relies on an at-home medical device, whether an insulin pump, hearing device, or a CPAP machine, or any of the dozens of oth
Well, not literally. It’s an expression used when employees, especially leadership, actually use their own products or services the same way a custo