Visual experiences are gaining traction within customer interactions, no Omnichannel is complete with out them.
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A short list of customer service technologies developed by companies dedicated to helping enterprises improve their customer experience at scale.
A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solutio
Learn how machine vision and deep learning enable the creation of a virtual technician
Learn about the Support of Things and why your business needs it to succeed in our increasingly connected, and customer-centric, world
The contact center outsourcing business is shifting and leading BPOs have to stay ahead of the curve to maintain and grow their market position.
With call center turnover on the rise, lower agent attrition rates can be achieved by implementing a simple formula: giving the agents purpose at work
On a recent visit to a customer’s contact center, I got a reminder of the effect of Support of Things (SoT) technology on the future of smart homes.
Contact centers around the world have the same goals – improve their level of service across KPIs while lowering their costs. And this has never b
The fight for the smart home Analysts disagree about the estimated value of the smart home market over the next decade, but all agree on its ex