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Churn survey Report
Customer Experience
New Data Shows Post Pandemic Impact of Customer Loyalty Resulting in Increased Likelihood to Churn from Poor Service
TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry. New York, August...
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Computer Vision AI for Enterprise
Customer Experience
Taking Computer Vision Out of The Lab: Interview with TechSee’s Product & R&D Leads
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve...
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chatbots
Business Operations
3 Reasons Customers Say They Don’t Trust Chatbots, and What You Can Do About It
The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience...
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Introducing VI
Business Operations
The Next Generation of Service Automation: The Power of Computer Vision
One year ago, we introduced the world’s first computer-vision powered self-service solution. Today, we are proud to share the next...
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TechSee VI
Customer Experience
TechSee Launches “Visual Intelligence Platform”
TechSee Launches “Visual Intelligence Platform”, providing an off-the-shelf solution for companies to build and automate their own customized computer vision...
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TSL Desktop Sharing
Customer Experience
Leveling Up Remote Visual Support on Desktop Requires Depth
Our customers and employees live omnichannel lives. Our service needs to offer the best possible experience across every channel and...
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Reduce rising fuel costs with visual engagement
Field Service
5 Ways Visual Engagement Technology Counters the Rising Cost of Fuel in Field Service
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This...
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Customer Experience Influencers
Customer Experience
Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or...
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continuity blog
Customer Experience
3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase...
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TechSee KDDI Partnership
Contact Center
Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”
TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start  providing a new contact center "Video Support Service"...
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field service usa
Field Service
3 Takeaways from Field Service USA 2022
Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field...
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aht
Contact Center
All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service
How long would you wait patiently for your customer service request to be resolved? If you’re like 90% of consumers, the answer...
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Net Promoter Score: The Complete Guide
Customer Experience
A Guide to Improving Your Net Promoter Score (NPS)
There are many numbers in the world of customer service – key performance indicators (KPIs) that individually or together provide...
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CSAT
Customer Experience
All You Need to Know About CSAT To Drive A Better Customer Experience
There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations....
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Call Center Occupancy
Customer Experience
Understanding Call Center Occupancy in the Contact Center and How To Optimize It
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak...
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