AI-based computer vision is transforming the call center’s approach to customer care, enabling smart support in the era of smart devices.
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Hype aside, artificial intelligence in customer service is already delivering real value in 3 key areas. Here are the trends we’re watching.
Super-Agent comic: Superhero uses AI powers to save the Contact Center from high costs, agent turnover & customer churn.
The on-demand economy has given rise to work from home customer service jobs, which benefits the enterprise, agents and customers
Take key steps to embed artificial intelligence in customer self-service and position your contact center at the cutting-edge of support.
We’ve compiled a list of the 5 hottest Mobile World Congress 2018 trends in customer service technology. Check out these top exhibitors.
Using visual engagement with billing disputes, hastens the resolution, prevents escalations and improves call center KPIs.
Advances in object recognition have enabled computer vision technologies to overcome past errors, and allow virtual technicians to achieve greater acc
Best practices from supporting home coffee machines over the last decade are a good indicator of the future support needs for smart home devices
Survey results: home electronics self-installation is preferred by 75% of consumers; companies must reduce complexity and incorporate visual guidance