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The ROI of Generative AI
Artificial Intelligence
The ROI of Generative AI in CX: The Financial Case for AI Automation
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative...
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LLM-Powered CX Automation
Artificial Intelligence
Is LLM-Powered CX Automation Ready for Prime Time?
Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual...
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AI in CX Success
Artificial Intelligence
AI in CX Success: Finding Your Ideal Starting Point, Scaling Up
Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the...
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AI in CX Automation
Artificial Intelligence
AI in CX Automation: It’s Not All or Nothing
Customers expect a seamless and personalized experience from every business in today's digital age. As a result, companies are increasingly...
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LLMs in CX
Artificial Intelligence
LLMs in CX: The Promise and the Potential Pains
Generative AI, such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX)...
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Company
2023 Wrapped – Multi Sensory AI & Remote Assistance Year in Review
      
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Customer Experience
Whirlpool and TechSee Win Silver in the UK Customer Experience Awards 2023
Whirlpool’s leading UK consumer brand, Hotpoint, has made exemplary advancements in customer experience. NEW YORK and LONDON, November 7, 2023...
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customer service week
Customer Experience
Great Customer Service: The Rent Paid for Loyalty
In the world of customer loyalty, service is the currency paid. It's a fundamental truth backed by decades of research...
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Contact Center
Do Normal People Want to Use Generative AI?
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set...
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Contact Center
TechSee Announces Resideo Technologies as Sophie AI’s First Launch Partner
TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural...
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Sophie AI: Generative AI for Service
Company
Meet Sophie AI: The Future of Service
Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor...
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Uncategorized
The Upside of Downtime
8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians...
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Customer Experience
Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023
TechSee's Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list...
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Contact Center
TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect
TechSee, Brings AI Visual Service Automation to AWS Omnichannel Customer Experience   New York, NY, August 10, 2023  -- TechSee,...
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Right-to-Repair
Business Operations
Right-to-Repair and AI: Empowering Consumers and Supporting Companies
Introduction The right-to-repair movement has gained significant momentum in recent years, giving consumers the ability, and resources needed to repair...
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