A remote visual support solution improves CX, boosts contact center efficiency and slashes costs - here's how to select the right one for your company
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A tribal knowledge base preserves the wisdom of a company's most experienced personnel - discover why it needs to be visual.
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Agent experience is intrinsically linked to quality customer service. Discover why visual desktop tools are key to enhancing agent engagement and CX.
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Retention in the telecom industry is a thorny issue - with sky-high churn rates, providers must refocus their CX strategies on reducing effort.
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
Utility customer experience needs to improve and reducing effort is the key to generating long-term loyalty - read up on how companies can go about it
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.