The Route to Fully Autonomous AI Self Service Starts at your Contact Center
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
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around the customer experience.
5 Trends Set to Define Next Generation Customer Experience in 2019
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Computer Vision: The Pathway to a Personalized Customer Journey
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
Step up Customer Assistance with Live Video Support
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
How to solve customer billing and payment problems with visual engagement
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
CES 2019 – Don’t miss the latest innovations and thinking in the Smart Home realm
A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.
The Nightmare After Christmas: ‘Tis the Season for Augmented Reality for Retailers
Post-Christmas tech returns are a nightmare for retailers. Learn how augmented reality used as an instructional tool can help them celebrate.
SUPER AGENT – Stopping Smart Product Returns from Ruining Christmas Sales
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
How to improve you call center customer experience strategy for 2019?
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Vodafone – Global Innovator Chooses AR Remote Assistance
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
