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Great Customer Service: The Rent Paid for Loyalty
In the world of customer loyalty, service is the currency paid. It's a fundamental truth backed by decades of research...
Do Normal People Want to Use Generative AI?
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set...
TechSee Announces Resideo Technologies as Sophie AI’s First Launch Partner
TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural...
Meet Sophie AI: The Future of Service
Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor...
The Upside of Downtime
8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians...
Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023
TechSee's Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list...
TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect
TechSee, Brings AI Visual Service Automation to AWS Omnichannel Customer Experience New York, NY, August 10, 2023 -- TechSee,...
Right-to-Repair and AI: Empowering Consumers and Supporting Companies
Introduction The right-to-repair movement has gained significant momentum in recent years, giving consumers the ability, and resources needed to repair...
Turn Hold Time into Gold Time
In the contact center world, hold time is often seen as a negative thing. Agents want to get customers off...
Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold
No More Hold Music If your world is the call center and customer service, every second counts. The moments customers...
The 5 Challenges LLMs Pose to Service Leaders
Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have...
AI in Customer Service: Chatbots and ChatGPT are just the Start
AI is rapidly becoming a critical tool in customer service. While initial conversations now focus on improving chatbots with large...
Medical Device Support: Next Level Patient Assistance
Cochlear is the world leader in implantable hearing solutions. With over 700,000 devices implanted worldwide, the company’s customer service team...
6 Common Uses of AI in Telecommunications
No longer limited to providing basic phone and internet service, the telecom industry is at the epicenter of pushing the wide...
Improve Contact Center AHT and FCR with Automated Visual Flows
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses...
