A call center business continuity plan must allow agents to work from home while maintaining customer service excellence - here's how to build one.
Artificial Intelligence for field service organizations is driving schedule optimization, knowledge base retrieval and visual analysis - find out how
To mitigate the impact of crises such as natural disasters, epidemics and terror attacks, leading companies are adopting innovative remote assistance
Customers want to self install their new devices but most of them struggle - discover why remote Visual Assistance is the key to solving the problem.
Personalization and privacy don't have to represent a zero-sum game - discover why AI is the key to a win-win for companies and consumers.
A remote visual support solution improves CX, boosts contact center efficiency and slashes costs - here's how to select the right one for your company
A tribal knowledge base preserves the wisdom of a company's most experienced personnel - discover why it needs to be visual.
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Agent experience is intrinsically linked to quality customer service. Discover why visual desktop tools are key to enhancing agent engagement and CX.
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.