Smart Home Support, Visual Support, Support of Things

Jun 18, 2018

AR for Field Service: Should you Choose Smart Glasses or Mobile Devices?

Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.

Jun 12, 2018

Brands recognize the game-changing benefits of a mobile-based augmented reality customer experience across the entire customer journey.

Jun 5, 2018

The 5 hottest trends in the co browsing domain can deliver a competitive advantage to CSP customer service organizations.

May 29, 2018

An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.

May 22, 2018

With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.

May 15, 2018

Smart home market analysis shows adoption is slower than anticipated. Learn the reasons why and the steps needed to overcome these barriers.

May 1, 2018

AI in Utilities is revolutionizing the CX for utility customers via technologies such as predictive analytics, RPA and virtual assistants

Apr 24, 2018

AI and AR technologies can enhance the DIY unboxing process by delivering a new level of self-service visual customer assistance.

Apr 17, 2018

To prepare for the future AI-based CX, companies should implement a customer service chatbot human hybrid solution today (and benefit).

Apr 10, 2018

Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.