Call Center Culture of Excellence – How to Build it
Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
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Five strategies to improve customer experience in telecoms
Get the inside track on how Comcast, BT, Verizon, Vodafone and T-Mobile set out to improve customer experience in telecoms.
Computer Vision AI: The Secret Ingredient for Contact Centers
Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
Net Promoter Score: The Complete Guide
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
New KPI Metrics in the Era of Self Service
In the age of self-service, enterprises must adapt their KPI approach to customer service success in order to reflect the new reality.
Visual Automation: Boost Agent Productivity with Smart Eyes
Visual automation is now boosting agent productivity at the contact centers of tier 1 global groups. This new white paper deconstructs the technology.
Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development
Virtual Employee Assistants are about to redefine contact center careers - get the inside track on the technologies shaping this revolution.
Insurance Claims Processing Powered by Computer Vision
Learn how to optimize insurance claims processing with computer vision.
Superagent and the Phenomenal Four Enhance Customer Experience in Telecoms
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019
It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
