Remote Visual Support: 5 Core Considerations when Selecting a Solution
A remote visual support solution improves CX, boosts contact center efficiency and slashes costs - here's how to select the right one for your company
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The Tribal Knowledge Base – Sharing the Wisdom in Customer Service
A tribal knowledge base preserves the wisdom of a company's most experienced personnel - discover why it needs to be visual.
NTF No Trouble Found Returns: a Supermassive Black Hole for Retailers
NTF No Trouble Found product returns are a multi-billion dollar problem for retailers but a technological solution has emerged to stop the bleeding.
Visually Enhancing Agent Experience Creates Better CX
Agent experience is intrinsically linked to quality customer service. Discover why visual desktop tools are key to enhancing agent engagement and CX.
Call Center Automation Depends on Collaborative AI
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Customer Retention in the Telecom Industry – New Thinking
Retention in the telecom industry is a thorny issue - with sky-high churn rates, providers must refocus their CX strategies on reducing effort.
Customer Service Trends 2020
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Successful Call Center Agents Share This Personality Type
Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
Utility Customer Experience: Why Suppliers Need to Make it Effortless
Utility customer experience needs to improve and reducing effort is the key to generating long-term loyalty - read up on how companies can go about it
How to reduce call center volume with Computer Vision AI
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
