World-leading companies improve all customer service KPIs with Visual Assistance - this white paper reveals how and why the technology delivers across
Call center training time drops dramatically with these 7 standout technologies - get to grips with them all right here.
Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
Why Emotion Analytics is emerging as the best way for enterprises to create compelling customer experiences.
Improve AHT in your contact center - here's a rundown of the technologies deployed by leading companies.
This survey unpacks the NFF returns problem, why more consumers are sending back non-defective electronics and how companies can address the issue.
To achieve a good Customer Effort Score, here's what you need to consider.
With the proliferation of smart devices, B2C suppliers are applying B2B predictive maintenance principles to provide proactive customer assistance.
Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
Get the inside track on how Comcast, BT, Verizon, Vodafone and T-Mobile set out to improve customer experience in telecoms.