Smart Home Support, Visual Support, Support of Things

Oct 16, 2018

Why is my smart device making me feel dumb? The challenges of onboarding IoT devices

Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.

Oct 9, 2018

To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.

Oct 2, 2018

Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain

Sep 26, 2018

A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.

Sep 20, 2018

Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.

Sep 12, 2018

New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants

Sep 4, 2018

Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.

Aug 28, 2018

Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.

Aug 14, 2018

Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.

Aug 7, 2018

Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient