Call Center Attrition Rate – The Problem, Symptoms and Cure
With call center turnover on the rise, lower agent attrition rates can be achieved by implementing a simple formula: giving the agents purpose at work
The Techsee Blog
Your ultimate source for innovation in customer support
Thanks for subscribing
Smart Business Models Use Smart Home Challenges to Drive Success
On a recent visit to a customer’s contact center, I got a reminder of the effect of Support of Things (SoT) technology on the future of smart homes.
Visual Support – The New Frontier of Holistic Customer Experience
Contact centers around the world have the same goals – improve their level of service across KPIs while lowering their costs. And this has never b
Amazon’s New Smart Home Services is Good And Bad News For CSPs
The fight for the smart home Analysts disagree about the estimated value of the smart home market over the next decade, but all agree on its ex
Visual Support, Visually Explained – An Infographic
As consumer demand for smart home technology continues its steady rise, and as competition for the largest slice of the market’s USD 53 billion* pie
Your Guide to CCW 2017: Don’t Miss These Sessions!
Written By: Liad Churchill Head of Marketing @ TechSee This year’s CCW boasts world class guest speakers, compelling keynote sessions on the best in
Technical Support & The European Refugee Crisis – A Surprising Use Case
Written by: Hagai Ben Avi Project Manager at TechSee I’ve always been aware of the influx of refugees to Europe, particularly from war-torn Syria bu
Work Hard, Play Hard at CCW 2017: 5 Must-see Vegas Attractions
We are all looking forward to the CCW Conference in a few weeks. The expo will be a great opportunity to showcase the latest and greatest in call cent
5 Technologies to Jumpstart Your Customer-Centric Tech Support
A new era in Customer Service Customer Centric support is more than just the latest trend in customer service. It symbolizes a significant shift and
Catch Me if You Can: Enterprise Leaders Accelerate the Cycle of Innovation
Written by Uri Kesselman VP Sales – Europe It’s not the strongest of the species that survive, nor the most intelligent, but the one that is m