To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
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Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.