Smart Home Support, Visual Support, Support of Things

Apr 24, 2018

DIY Product Unboxing: Taking the Visual Experience to the Next Level

AI and AR technologies can enhance the DIY unboxing process by delivering a new level of self-service visual customer assistance.

Apr 17, 2018

To prepare for the future AI-based CX, companies should implement a customer service chatbot human hybrid solution today (and benefit).

Apr 10, 2018

Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.

Apr 9, 2018

A sneak peek into TechSee Smart and TechSee's Virtual Technician.

Apr 3, 2018

Implementing innovative customer retention solutions will enhance the customer experience -- increasing NPS scores and decreasing churn

Mar 19, 2018

AI-based computer vision is transforming the call center’s approach to customer care, enabling smart support in the era of smart devices.

Mar 13, 2018

Hype aside, artificial intelligence in customer service is already delivering real value in 3 key areas. Here are the trends we’re watching.

Mar 6, 2018

Super-Agent comic: Superhero uses AI powers to save the Contact Center from high costs, agent turnover & customer churn.

Feb 27, 2018

The on-demand economy has given rise to work from home customer service jobs, which benefits the enterprise, agents and customers

Feb 20, 2018

Take key steps to embed artificial intelligence in customer self-service and position your contact center at the cutting-edge of support.