Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
Smart home experience needs to be simpler, more streamlined and focus on visual self-service channels, according to the results of a TechSee survey.
Creating conversational IVR means evolving legacy systems to deliver effortless experience - here's how how to achieve the transformation.
Get to grips with the 4 core technologies that simplify Smart Home support and deliver standout self service.
From field services and logistics to interactive user manuals, these are the Augmented Reality enterprise use cases that are reinventing our world.
This Halloween, take on the contact center monsters that terrify your agents and lead directly to attrition.
Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
There are three types of churning customer - the Dissatisfied, the Vulnerable and the Disengaged. Meet them here and discover how to keep them loyal.