Do Normal People Want to Use Generative AI?
September 28, 2023
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set of prompts and skills. Generative
Contact Center
TechSee Announces Resideo Technologies as Sophie AI’s First Launch Partner
September 27, 2023
TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance.
TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect
August 10, 2023
TechSee, Brings AI Visual Service Automation to AWS Omnichannel Customer Experience New York, NY, August 10, 2023 — TechSee, a global leader in Visual
Turn Hold Time into Gold Time
July 24, 2023
In the contact center world, hold time is often seen as a negative thing. Agents want to get customers off hold as quickly as possible,
Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold
July 24, 2023
No More Hold Music If your world is the call center and customer service, every second counts. The moments customers spend on hold shouldn’t be
The 5 Challenges LLMs Pose to Service Leaders
July 17, 2023
Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool
AI in Customer Service: Chatbots and ChatGPT are just the Start
June 29, 2023
AI is rapidly becoming a critical tool in customer service. While initial conversations now focus on improving chatbots with large language models (LLMs) like ChatGPT,
Medical Device Support: Next Level Patient Assistance
June 1, 2023
Cochlear is the world leader in implantable hearing solutions. With over 700,000 devices implanted worldwide, the company’s customer service team assists people daily with a
Improve Contact Center AHT and FCR with Automated Visual Flows
May 23, 2023
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service
Visual Service for Medical Device Support
April 28, 2023
Visual Support for Medical Devices Can be a Game-Changer As a Type-1 Diabetic, I have faced many medical challenges and obstacles in the past 20
Improve Service Efficiency by Boosting Technology Adoption
April 24, 2023
Last week we hosted our quarterly Customer Advisory Board. One of the most common concerns raised by multiple enterprise executives was the impact of economic
How Visual Service Technology Revolutionizes Homebuilding Customer Experience
April 4, 2023
While searching on the National Association of Home Builders (NAHB) site on the term “customer service”, the phrase “act as if you like your customer”
