With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer
Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.
Call centers are the backbone of many businesses for customer support. After nearly three years of work and life upheaval, call centers have experienced a
TechSee, Whose Platform is Built on AWS, Now Pivots to Deliver Deeper Visual Solutions for the AWS Customer Network. New York, NY, December 21,
TechSee teams with TELUS International to bring live computer vision to market in engagement centers. New York, NY, November 10, 2022 — TechSee today announced
The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based
TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022.
Want to improve AHT in your contact center> Here is a rundown of the methods and technologies deployed by leading companies.
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.