TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022.
Want to improve AHT in your contact center> Here is a rundown of the methods and technologies deployed by leading companies.
With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Learn how call centers can reduce call volume and improve operations by automating, rerouting and reducing unnecessary calls.
This call center first call resolution guide takes a deep look into increasing FCR rate and explains clearly what makes this KPI so critical
Why are average call center turnover rates so high, and what can you do about it? Learn practical ways to lower attrition rates.
In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the
Explore predicted trends in the call center world to help you plan your business goals for the coming year.
Find out the differences between voice vs visual support and why businesses should incorporate Visual Assistance in their customer service
As gig customer service becomes increasingly popular, there are several issues to overcome. Learn how one technology can solve them all.
The challenges faced by customer service are higher than ever, and the key to this is through a visual transformation in contact centers.
Dive into five different areas where AI in call centers can make a big impact. Will AI replace call center agents?