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Utilities

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Prioritizing Value-Added Services

TechSee’s visual assistance for field technicians, contact center agents and customers helps utility companies reduce the operational burden of repetitive customer inquiries, such as billing, hazard reporting and shut down notices, as well as to streamline complex and costly field operations.

Key Benefits

  • Reduce operational costs

  • Increase customer satisfaction

  • Enhance self-service efficiency

  • Increase safety in the field

  • Differentiate your brand

  • Increase smart device adoption

Use Cases

TROUBLESHOOTING

Experts guide field technician through the process of replacing components within a fuse box.

MAINTENANCE

Agents assist the engineer onsite with connecting old and new street lighting.

HAZARD REPORTING

Customers report a falling tree as a hazard, and agent visually evaluates urgency.

BILLING INQUIRIES

Customers receive a line-by-line explanation about the monthly bill from the agent.

INSTALLATION GUIDE

Virtual technicians provide the customer with interactive instructions on self-installing a new smart thermostat.

AUGMENTED MANUAL

Augmented instructions are provided to the customer explaining how to read his water meter in a self service mode.

Proven ROI and Consistent KPI improvements

  • Technician
    Dispatch
  • Mean Time
    to Repair
  • First Time
    Fix Rate
  • NPS Customer
    Satisfaction
  • First Call
    Resolution

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