Key Benefits
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Reduce operational costs
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Increase customer satisfaction
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Enhance self-service efficiency
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Increase safety in the field
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Differentiate your brand
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Increase smart device adoption
Use Cases
TROUBLESHOOTING
Experts guide field technician through the process of replacing components within a fuse box.
MAINTENANCE
Agents assist the engineer onsite with connecting old and new street lighting.
HAZARD REPORTING
Customers report a falling tree as a hazard, and agent visually evaluates urgency.
BILLING INQUIRIES
Customers receive a line-by-line explanation about the monthly bill from the agent.
INSTALLATION GUIDE
Virtual technicians provide the customer with interactive instructions on self-installing a new smart thermostat.
AUGMENTED MANUAL
Augmented instructions are provided to the customer explaining how to read his water meter in a self service mode.
Proven ROI and Consistent KPI improvements
- Technician
Dispatch - Mean Time
to Repair - First Time
Fix Rate - NPS Customer
Satisfaction - First Call
Resolution
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Assistance
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