Power up your remote support capabilities, resolving common issues faster and slashing your truck roll rate with Visual Assistance.
Deliver guided visual self-service flows for common customer service issues
Enable your customers to submit images of their issues such as meter readings, billing queries and subscription questions, to be handled later by a live agent for prompt case resolution.
Expert guides field technician through the process of replacing components in a fuse box.
Customer receives AR instructions explaining how to read their water meter.
On-site engineer receives visual guidance on recalibrating new street lighting system.
Customer reports a fallen tree, enabling instant visual evaluation of urgency.
Customer receives a line-by-line visual explanation of their monthly bill on paper or via app sharing.