Power up your remote support capabilities, resolving common issues faster and slashing your truck roll rate with Visual Assistance.
TechSee empowers utility companies to reduce the operational burden of repetitive customer inquiries such as meter readings, billing queries and troubleshooting, while reducing customer effort.
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Reduce operational costs
Eliminate unnecessary truck rolls by supporting more cases remotely.
Increase customer satisfaction
Reduce customer effort with visual, interactive assistance that creates better CX.
Drive technician enablement
Empower your technicians with visual guidance to increase first time fix rate while ensuring their safety.
Differentiate your brand
Deliver intuitive and engaging visual guidance as part of your digital transformation strategy.
Increase smart device adoption
Simplify the setup of smart home energy or water meters with interactive visual guidance.
Enhance self-service efficiency
Enable your customers to be more independent, boosting call deflection and self-service containment rates.
Enable your customers to submit images of their issues such as meter readings, billing queries and subscription questions, to be handled later by a live agent for prompt case resolution.
OCTOBER EDITION
