TECHSEE Oracle INTEGRATION
TechSee and Oracle together have solved new challenges that arise from employees and customers feeling overwhelmed with multiple interfaces and complex processes involved with trying to provide customer and field services.
TechSee, integrated with Oracle Field Service, provide field technician, remote contact agents, and technical support specialists with augmented reality guidance on their mobile devices over a patented, instant video stream.
Paired with the Oracle Field Service platform, TechSee delivers a higher first-time resolution rate by improving pre-dispatch preparation, closer collaboration across customer service departments, and real-time consultation with remote experts, existing right in the Oracle platform.
TECHSEE + Oracle Field Service
The connected and flexible platform gives agility to field service agents, 3rd-party systems, and contact centers with visual functionality without the need to download an application. The ability to instantly launch a visual engagement session provides the customer with the best in class customer experience.
In addition, TechSee’s AI Automation paired with Oracle Field Service makes it easy for customers to interact directly with service teams and improves the self-service experience. Customers who are provided step by step instructions and recommendations across the channels they prefer allow a higher CX engagement score.
VISUAL ENGAGEMENT DASHBOARD
Send a session invite via email or SMS, choose the preferred language and session type – all fully customizable by the Salesforce Admin
CALL SESSION DETAILS
Automatically capture contact location, device type, browser used, embedded chat feature, speed testing, ability to scan and upload images, and OCR
VISUAL HISTORY COMPONENT
Access all previous interactions with the customer from one convenient location
AUTOMATIC SESSION SUMMARY
Data saved directly in the CRM for future reference, including all the session details, chats and shared images