TECHSEE Oracle INTEGRATION

TechSee and Oracle together have solved new challenges that arise from employees and customers feeling overwhelmed with multiple interfaces and complex processes involved with trying to provide customer and field services. 

TechSee, integrated with Oracle Field Service, provide field technician, remote contact agents, and technical support specialists with augmented reality guidance on their mobile devices over a patented, instant video stream.

 

Paired with the Oracle Field Service platform, TechSee delivers a higher first-time resolution rate by improving pre-dispatch preparation, closer collaboration across customer service departments, and real-time consultation with remote experts, existing right in the Oracle platform.

TECHSEE + Oracle Field Service

The connected and flexible platform gives agility to field service agents, 3rd-party systems, and contact centers with visual functionality without the need to download an application.  The ability to instantly launch a visual engagement session provides the customer with the best in class customer experience.

In addition, TechSee’s AI Automation paired with Oracle Field Service makes it easy for customers to interact directly with service teams and improves the self-service experience. Customers who are provided step by step instructions and recommendations across the channels they prefer allow a higher CX engagement score.

KEY FEATURES

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VISUAL ENGAGEMENT DASHBOARD

Send a session invite via email or SMS, choose the preferred language and session type – all fully customizable by the Salesforce Admin

Web based live video stream
CALL SESSION DETAILS

Automatically capture contact location, device type, browser used, embedded chat feature, speed testing, ability to scan and upload images, and OCR

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VISUAL HISTORY COMPONENT

Access all previous interactions with the customer from one convenient location

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AUTOMATIC SESSION SUMMARY

Data saved directly in the CRM for future reference, including all the session details, chats and shared images

HOW IT WORKS

TechSee: Step 1
1. Connect
TechSee: Step 2
2. See
TechSee: Step 3
3. Guide
TechSee: step 4
4. Validate

Benefits

Enhance Self Service
ENHANCE SELF SERVICE

and drive call deflection

contact center efficiency
INCREASE EFFICIENCY

by resolving more issues quickly

Reduce Service Costs
REDUCE SERVICE COSTS

by avoiding repeat calls and technician visits

Cross Functional Knowledge
BOOST AGENT ENGAGEMENT

due to platform familiarity

Customer Experience
ENHANCED CX

reducing customer effort

TechSee
POWER DIGITAL TRANSFORMATION

with an innovative visual solution

We believe that showing is better than telling