Visual support and guidance for Medical Devices and Medical Equipment can reduce costs, improve efficiency, and eliminate customer frustration.
visual assistance enhances the customer journey
Implementing a visual assistance solution significantly enhances the way issues and queries are processed and resolved, delivering better CX across a wide variety of use cases.
Customer Success Story: Cochlear
Cochlear, the global leader in implantable hearing solutions, partnered with TechSee to provide visual service automation, helping their specialists and recipients set up devices and troubleshoot issues faster and more efficiently.
Support for recipients of hearing implants can be particularly challenging due to the varying components and settings in hearing implant sound processors. TechSee’s visual remote assistance technology allows recipients to show support agents what they see, without requiring any technical knowledge. Agents can visually guide recipients in using Augmented Reality to ensure full resolution to even the most complex challenges. This revolutionary technology enables Cochlear to optimally support their recipients when they need it the most.
"I loved TechSee’s visual support technology. Having the ability to just point my camera at the Cochlear (device) saved me from having to explain what was going on and understanding what part they are referring to. This way I got it right on the first go. Cochlear has made a great decision to add TechSee as an asset. I trust Cochlear, and TechSee is a big part of that."
Adriana Chavez, Mother of Cochlear Recipient
"Virtual support technologies make my job 100 times better! TechSee’s visual assistance is a game changer because it helps me be more efficient and more accurate in my troubleshooting. A call that might take 75 minutes is typically reduced to 30 minutes or less when I can see what is happening and understand what the customer is experiencing"
Myra Arriaga, Device Support Specialist