Techsee Amdocs

TECHSEE AMDOCS INTEGRATION

TechSee’s remote visual support solution enables Amdocs users to deliver visual, interactive remote assistance. With a unique combination of video, Augmented Reality and Computer Vision AI, experts can rapidly identify issues and guide field technicians to resolutions. TechSee’s real-time visual support boosts productivity, optimizes costs, and improves overall CX.

TechSee Amdocs

CRM processes suffer from a visual gap. Customers relate to a specific item in their physical environment, while the agent or expert can only see a CRM screen, causing frustrating and costly back-and-forth dialogue before the issue can be resolved.

As a software company servicing arrange of markets and needs, Amdocs recognized the need to enhance their CRM offering with a visual component that would bring a personalized touch and other improvements to their field services software.  Amdocs partnered with TechSee to seamlessly integrate their technologies so that TechSee’s visual assistance platform could be seamlessly launched directly from Amdocs’ software, maximizing user adoption.

TECHSEE FOR AMDOCS

TechSee’s visual assistance technology is seamlessly embedded within Amdocs to deliver real-time, visual remote support. This enables field technicians to consult with experts at HQ or in the field, using video and voice communication, to increase first-time fixes and boost productivity on the field. Ideal for supervision and visual confirmations, TechSee is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. With the ability to integrate field services with the CRM, TechSee provides technicians, agents, and customers with interactive visual guidance to resolve issues quickly and effectively. 

The connected and agile platform integrates multiple data sets and workflows across contact centers, field services, and third-party systems for enhanced collaboration.  The convenience of initiating the visual support functionality directly from Amdocs software makes the transition seamless and drives user adoption. With Techsee, Amdocs is able to drive an always-on better customer centric experience. 

KEY FEATURES

SSO

SINGLE SIGN-ON

 for constant access when logged into Amdocs software

TechSee icon

ONE-CLICK SESSION INITIATION

 from within Zendesk ticket form with timestamp record added to ticket notes

Web based live video stream

PATENTED WEB-BASED TECHNOLOGY

avoiding the need to download an app and eliminating friction

TechSee icon

VISUAL CUSTOMER HISTORY

enabling experts to review previous customer episodes from the ticket

Integrations

INTEGRATED FUNCTIONALITIES

CRM Connector 

HOW IT WORKS

TechSee: Step 1

1. Connect

TechSee: Step 2

2. See

TechSee: Step 3

3. Guide

TechSee: step 4

4. Validate

KEY BENEFITS

tech dispatch

REDUCED TRUCK ROLLS

and enable experts to achieve more remote resolutions

Omnichannel experience

CONSISTENT USER-CENTRIC

personalized omni-channel experience across all brands for digital commerce

customer effort

REDUCED CUSTOMER EFFORT

and enhance brand loyalty with frustration-free issue resolution

Leadership

TECHNOLOGY LEADERSHIP

with an innovative visual solution

contact center efficiency

CONTANCT CENTER EFFICIENCY

by cutting costs, increasing agent productivity and operational KPIs

Visual Knowledge Sharing

VISUAL KNOWLEDGE SHARING

between departments to optimize service delivery and refine best practices

Customer Experience

ENHANCED CX

across all engagement channels, reducing Time to Resolution and avoiding escalations

We believe that showing is better than telling

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