TechSee Live
Contact Centers

Increase agent productivity and delight your customers with Intelligent Visual Assistance

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TechSee in action

Empower contact center agents with visual guidance

TechSee Live bridges the visual gap between customers and contact centers with remote visual customer assistance. Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.

Maximize value with the industry’s leading solution

Patented Web-Based Solution

Reduce customer effort with web-based technology that doesn’t require app download.

AI-Powered Visual Automation

Empower your agents with a patented Computer Vision AI-based decision support tool for faster issue resolution.

Enterprise-Grade Solution

Adopt an enterprise-grade solution designed for the contact center environment and is integrated with your CRM and agent tools.

Explore Our Key Features

Video Stream
Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.
Photo Mode
Allow customers to share photos with a single click, on demand or when connectivity is weak or down.
Visual History
Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.
Mobile Screen & App Mirroring
Enable agents to guide customers by non-intrusively sharing their mobile app or screen.
Desktop sharing
Enable agents to guide customers by non-intrusively sharing their desktop.
Embedded chat
Send text messages, including predefined phrases and links, during visual sessions.
Speed Test
Check network connectivity in different locations within the customer’s premises.
Scanner
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
Smart Assist
Deliver real-time visual agent decision support for device and issue recognition, powered by Computer Vision AI.
Reporting & Analytics
Gain a wide range of BI insights into agent performance to drive usage and measure value over time.
Measurement Tool
Measure physical objects and distances using AR measurement tool.
Multiparty Consultation
Connect a 3rd party participant to the visual assistance session for additional expert guidance.
Face Meet
Enable face to face engagement with a 2-way video stream.
Auto & On-Demand Recording
Record session automatically or initiate on-demand to record smaller segments of the call.
LEARN MORE

Redefine Contact Center Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide agents with real-time visual decision support.

Take their word for it

"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."

Paresh Modi
Head of Innovation, Vodafone Group

"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."

Rudi Thuis
Change & Development Manager, Achmea

"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought."

Pat O’Donnell
SVP & General Manager

"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians."

George De Visser
Director Customer Care

"TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients."

Agustin Martin Mayo
Technical Assistance & Provisioning Director

"The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction."

Omeed Kazemi
Director of Business Operations

"With the pandemic people are very concerned... to be able to use TechSee to virtually enter someone's home and still alleviate their concerns about their health has been something we can't replace."

Tristan Yeats
Technical Support Lead

"With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs."

Oliver Cox
Business Partner Neighbourhoods & Customer Service

"We have over 5,000 engineering jobs being completed every day...Our strategy as a business is a fully automated paperless engineering workflow. Integrating TechSee into our in-house workflow with Visual Journeys was crucial."

Stephen McArdle
Group Director for IT

FROM OUR KNOWLEDGE CENTER

Resources TechSee Live Contact Centers

TechSee Live Contact Centers

Learn all about TechSee's intelligent visual support solution for contact centers.

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Videos

Vodafone NZ - Visual Support - TechSee

See how Vodafone NZ is using TechSee Live Contact Center

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Blog Visual Engagement: A Power Tool for Contact Centers

Visual Engagement: A Power Tool for Contact Centers

An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.

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Explore
Visual Assistance

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