TechSee Live for
Call Center

Enhance customer experience and cut your support costs with intelligent visual assistance
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Transform call center agents into virtual technicians

TechSee Live Call Center bridges the visual communication gap between customers and call center agents. Our remote support platform enables customers to show agents their technical issues over their smartphone cameras, allowing agents to provide real-time assistance and solutions as if they’re standing right next to the customer.

digital

Key Benefits

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Improve customer satisfaction
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Increase call center efficiency, reduce labor intensity
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Empower call center agents to function as virtual technicians
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Scale your contact center operation with AI
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Prevent unnecessary truck rolls
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Provide a seamless omni-channel experience

Features & Capabilities

Increase the effectiveness of your digital channels with visual support
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SaaS plug & play, no integration needed
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Fast implementation
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Launch from any browser
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Over 90% mobile device compatibility
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Non-intrusive solution
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Simple to use
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No app download
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Low data consumption

Solid ROI and Consistent KPI Improvements

20%
First Call
Resolution
17%
Technician
Dispatch Rate
40%
NPS Customer
Experience
12%
Average
Handling Time

How it Works

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Connect
Simple visual connection between customer and agent via browser
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See
Agent sees customer’s equipment for accurate diagnosis
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Guide
Agent uses AR tools to show customer how to fix problem
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Resolve
Agent visually confirms that equipment or service is functional

Discover Visual Support

Request a Demo