TECHSEE LIVE CONTACT CENTERS

Increase agent productivity and delight your customers with Intelligent Visual Assistance

Empower contact center agents with visual guidance

TechSee Live bridges the visual gap between customers and contact centers with remote visual customer assistance. Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.

Maximize Value With The Industry’s Leading Solution

There's no need to download TechSee's browser based solution!
PATENTED WEB-BASED SOLUTION

Reduce customer effort with web-based technology that doesn’t require app download.

TechSee in action
AI-POWERED VISUAL AUTOMATION

Empower your agents with a live assistance technology that benefits from Computer Vision AI for faster issue resolution.

TechSee in action
ENTERPRISE-GRADE SOLUTION

Adopt an enterprise-grade solution designed for the contact center environment and is integrated with your CRM and agent tools.

EXPLORE OUR KEY FEATURES

Video Stream

Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.

TechSee's platform enables you to receive live video from the customer's smart phone.

Photo Mode

Allow customers to share photos with a single click, on demand or when connectivity is weak or down.

Customers can share photos with one click using TechSee's visual guidance tools.

Visual History

Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.

Discover each customer's visual history, using TechSee's visual guidance tools.

Mobile Screen & App Mirroring

Enable agents to guide customers by non-intrusively sharing their mobile app or screen.

Agents can use TechSee's visual assistance tools to guide customers via mobile screen mirroring.

Desktop sharing

Enable agents to guide customers by non-intrusively sharing their desktop.

Use TechSee's platform to guide customers by having them share their desktop screen.

Embedded chat

Send text messages, including predefined phrases and links, during visual sessions.

TechSee's embedded chat allows agents to send text messages during support sessions.

Speed Test

Check network connectivity in different locations within the customer’s premises.

With TechSee's speed test, you can check network connectivity in the customer's home.

Scanner

Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.

It's simple to scan textual items with TechSee's scanner tool.

Smart Assist

Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.

TechSee's smart assist solution enables real-time support for device and issue recognition.

Reporting & Analytics
Gain a wide range of BI insights into agent performance to drive usage and measure value over time.

Another benefit of TechSee's visual solution is the analytics tool, allowing accurate measuring of value.

Measurement Tool
Measure physical objects and distances using AR measurement tool.

TechSee's measurement tool uses AR to measure physical objects & distances.

Multiparty Consultation
Connect a 3rd party participant to the visual assistance session for additional expert guidance.

With TechSee's innovative solution, a third party can connect to the support session for extra guidance.

Face Meet
Enable face to face engagement with a 2-way video stream.

TechSee's 2-way video stream enables face to face engagement.

Auto & On-Demand Recording
Record session automatically or initiate on-demand to record smaller segments of the call.

Choose to record all or part of the session with TechSee's recording tool.

Redefine Contact Center Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide agents with real-time visual decision support.

WHAT OUR CUSTOMERS ARE SAYING

INTEGRATED TO THE LEADING CRM & FSM PLATFORMS

Resources

Techsee VIA Platform
Datasheet
Datasheet
Datasheet
TechSee Live Contact Centers DataSheet

Learn all about TechSee's intelligent visual support solution for contact centers.

Video
Vodafone NZ - Visual Support - TechSee

See how Vodafone NZ is using TechSee Live Contact Center

Video
Datasheet
TechSee focuses on the KPIs that are dramatically affected by visual engagement tools.
Blog
The Benefits of Visual Engagement for Contact Centers

An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.

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