Increase agent productivity and delight your customers with Intelligent Visual Assistance
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Reduce customer effort with web-based technology that doesn’t require app download.
Empower your agents with a patented Computer Vision AI-based decision support tool for faster issue resolution.
Adopt an enterprise-grade solution designed for the contact center environment and is integrated with your CRM and agent tools.
Simple visual connection between customer and agent via browser
Agent sees and grasps customer’s issue immediately
Agent uses AR tools to show customer how to address the issue
Agent visually confirms that the customer’s issue has been resolved
Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide agents with real-time visual decision support.
"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."
"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."
"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought. When we made the decision, we didn’t look back and two years later it’s accomplished all the goals that I set forth."
