TechSee Live for
Call Center

Enhance customer experience and cut your support costs with intelligent visual assistance
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Transform call center agents into virtual technicians

TechSee Live Call Center bridges the visual communication gap between customers and call center agents. Our remote support platform enables customers to show agents their technical issues over their smartphone cameras, allowing agents to provide real-time assistance and solutions as if they’re standing right next to the customer.

Key Benefits

Improve customer satisfaction
Increase call center efficiency, reduce labor intensity
Empower call center agents to function as virtual technicians
Scale your contact center operation with AI
Prevent unnecessary truck rolls
Provide a seamless omni-channel experience

Features & Capabilities

Increase the effectiveness of your digital channels with visual support
SaaS plug & play, no integration needed
Fast implementation
Launch from any browser
Over 90% mobile device compatibility
Non-intrusive solution
Simple to use
No app download
Low data consumption

Solid ROI and Consistent KPI Improvements

20%
First Call
Resolution
17%
Technician
Dispatch Rate
40%
NPS Customer
Experience
12%
Average
Handling Time

How it Works

Connect
Simple visual connection between customer and agent via browser
See
Agent sees customer’s equipment for accurate diagnosis
Guide
Agent uses AR tools to show customer how to fix problem
Resolve
Agent visually confirms that equipment or service is functional

Here’s What Our Customers Say

"TechSee empowers our agents to provide more effective and efficient service and a better customer experience to our clients. By offering intuitive, visual support, both call center performance and customer satisfaction have improved significantly."
Agustín Martín Mayo
Technical Assistance & Provisioning Director, Orange
"Being committed to innovation, TechSee helped take our customer support to the next level, engaging customers with an innovative experience that meets the evolving needs in the smart home era. The ability we now have to efficiently resolve issues, visually over the phone and in real-time, places us in the forefront of digital customer care transformation."
David Chayun
Head of Customer Service, Bezeq
"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians. Besides the cost savings, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot."
George de Visser
Director Customer Care, Vodafone-Ziggo

Discover Visual Support

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