Service Council Webinar
Visual Transformation: The Journey to Elevate your Customer Service ROI
March 16th, 12:00 PM EST
Increase agent productivity and delight your customers with Intelligent Visual Assistance
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Reduce customer effort with web-based technology that doesn’t require app download.
Empower your agents with a patented Computer Vision AI-based decision support tool for faster issue resolution.
Adopt an enterprise-grade solution designed for the contact center environment and is integrated with your CRM and agent tools.
Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide agents with real-time visual decision support.
"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."
"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."
"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought."
"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians."
"TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients."
"The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction."
"With the pandemic people are very concerned... to be able to use TechSee to virtually enter someone's home and still alleviate their concerns about their health has been something we can't replace."
"With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs."
"We have over 5,000 engineering jobs being completed every day...Our strategy as a business is a fully automated paperless engineering workflow. Integrating TechSee into our in-house workflow with Visual Journeys was crucial."
