Transform Your CONTACT CENTERS
Increase agent productivity and delight your customers with Intelligent Visual Assistance
Supercharge Your contact center with visual Service
Bridge the visual gap between customers and contact centers with remote visual customer assistance. Automate info collection, allow agents to see what their customers see, and visually guide them to resolution their smartphone or tablet.
Maximize PERFORMANCE
THE ENTERPRISE MARKET LEADER
PATENTED WEB-BASED SOLUTION
Reduce customer effort with web-based technology that doesn’t require an app download.
AI-POWERED VISUAL AUTOMATION
Empower your teams with automated visual flows, live assistance and advanced computer vision AI for faster issue resolution.
ENTERPRISE-GRADE PLATFORM
Best-in-class innovation and reliability integrated into the tools and platforms you already use.
EXPLORE OUR KEY FEATURES
Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.
Allow customers to share photos with a single click, on demand or when connectivity is weak or down.
Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.
Enable agents to guide customers by non-intrusively sharing their mobile app or screen.
Enable agents to guide customers by non-intrusively sharing their desktop.
Send text messages, including predefined phrases and links, during visual sessions.
Check network connectivity in different locations within the customer’s premises.
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.
Redefine SERVICe Automation with Computer Vision AI
Automate live service with visual diagnostics and automated AR guidance. Our patented computer vision AI automatically recognizes devices and diagnoses issues, guiding users and agents to quick resolution.
WHAT OUR CUSTOMERS ARE SAYING
Resources
TechSee Live Contact Centers DataSheet
Learn all about TechSee's intelligent visual support solution for contact centers.
Vodafone NZ - Visual Support - TechSee
See how Vodafone NZ is using TechSee Live Contact Center
The Benefits of Visual Engagement for Contact Centers
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.