TechSee

TECHSEE LIVE CONTACT CENTERS

Increase agent productivity and delight your customers with Intelligent Visual Assistance

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TechSee in action
Empower call center operators with TechSee's visual guidance technology

Empower contact center agents with visual guidance

TechSee Live bridges the visual gap between customers and contact centers with remote visual customer assistance. Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.

Maximize Value With The Industry’s Leading Solution

There's no need to download TechSee's browser based solution!
PATENTED WEB-BASED SOLUTION

Reduce customer effort with web-based technology that doesn’t require app download.

TechSee in action
AI-POWERED VISUAL AUTOMATION

Empower your agents with a live assistance technology that benefits from Computer Vision AI for faster issue resolution.

TechSee in action
ENTERPRISE-GRADE SOLUTION

Adopt an enterprise-grade solution designed for the contact center environment and is integrated with your CRM and agent tools.

EXPLORE OUR KEY FEATURES

Video Stream

Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.

TechSee's platform enables you to receive live video from the customer's smart phone.

Photo Mode

Allow customers to share photos with a single click, on demand or when connectivity is weak or down.

Customers can share photos with one click using TechSee's visual guidance tools.

Visual History

Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.

Discover each customer's visual history, using TechSee's visual guidance tools.

Mobile Screen & App Mirroring

Enable agents to guide customers by non-intrusively sharing their mobile app or screen.

Agents can use TechSee's visual assistance tools to guide customers via mobile screen mirroring.

Desktop sharing

Enable agents to guide customers by non-intrusively sharing their desktop.

Use TechSee's platform to guide customers by having them share their desktop screen.

Embedded chat

Send text messages, including predefined phrases and links, during visual sessions.

TechSee's embedded chat allows agents to send text messages during support sessions.

Speed Test

Check network connectivity in different locations within the customer’s premises.

With TechSee's speed test, you can check network connectivity in the customer's home.

Scanner

Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.

It's simple to scan textual items with TechSee's scanner tool.

Smart Assist

Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.

TechSee's smart assist solution enables real-time support for device and issue recognition.

Reporting & Analytics
Gain a wide range of BI insights into agent performance to drive usage and measure value over time.

Another benefit of TechSee's visual solution is the analytics tool, allowing accurate measuring of value.

Measurement Tool
Measure physical objects and distances using AR measurement tool.

TechSee's measurement tool uses AR to measure physical objects & distances.

Multiparty Consultation
Connect a 3rd party participant to the visual assistance session for additional expert guidance.

With TechSee's innovative solution, a third party can connect to the support session for extra guidance.

Face Meet
Enable face to face engagement with a 2-way video stream.

TechSee's 2-way video stream enables face to face engagement.

Auto & On-Demand Recording
Record session automatically or initiate on-demand to record smaller segments of the call.

Choose to record all or part of the session with TechSee's recording tool.

LEARN MORE

Redefine Contact Center Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide agents with real-time visual decision support.

WHAT OUR CUSTOMERS ARE SAYING

Techsee- abb
“TechSee helps with the ABB sustainability culture as we are reducing the amount of miles by over 2,000 a month in the UK alone. We are not having to send engineers out on site on jobs which are simple fixes while proactively diagnosing problems and improving FTF rate.”
Rob Breedon UK & Ire Field Service Manager
Techsee-Live_West
“With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs.”
Oliver Cox
Business Partner Neighbourhoods & Customer Service
Techsee- Acuity_Brands
“With the pandemic people are very concerned… to be able to use TechSee to virtually enter someone’s home and still alleviate their concerns about their health has been something we can’t replace.”
Tristan Yeats
Technical Support Lead
Techsee- Hippo
“The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction.”
Omeed Kazemi
Director of Business Operations
Techsee- Orange
“TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients.”
Agustin Martin Mayo
Technical Assistance & Provisioning Director
Techsee- Ziggo
“With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians.”
George De Visser
Director Customer Care
Techsee- comdata_payment_innovation
“Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought.”
Pat O’Donnell SVP & General Manager
Techsee- achmea
“TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then.”
Rudi Thuis Change & Development Manager, Achmea
Techsee- Vodafone full
“When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier.”
Paresh Modi Head of Innovation, Vodafone Group

INTEGRATED TO THE LEADING CRM & FSM PLATFORMS

Techsee csg
Techsee amdocs
Techsee salesforce
Techsee- servicenow
Techsee Live Contact Centers
Techsee- pega
Techsee sap
Techsee zendesk

Resources

Techsee VIA Platform
Datasheet
Datasheet
Datasheet
Datasheet
TechSee Live Contact Centers DataSheet

Learn all about TechSee's intelligent visual support solution for contact centers.

Learn More
Video
Vodafone NZ - Visual Support - TechSee

See how Vodafone NZ is using TechSee Live Contact Center

Video
TechSee focuses on the KPIs that are dramatically affected by visual engagement tools.
Blog
The Benefits of Visual Engagement for Contact Centers

An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.

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Featered Articles

Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

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All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service

All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service

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Contact Center Automation Guide: Definition, Benefits, Best Practices

Contact Center Automation Guide: Definition, Benefits, Best Practices

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Call Deflection: The Key to Enhancing Customer Satisfaction in 2022

Call Deflection: The Key to Enhancing Customer Satisfaction in 2022

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First Call Resolution: Definition, Challenges, Best Practices

First Call Resolution: Definition, Challenges, Best Practices

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Call Center Attrition: How To Mitigate Employee Turnover in 2022

Call Center Attrition: How To Mitigate Employee Turnover in 2022

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Explore Visual Assistance

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TechSee - robot illustration
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