TechSee Live
Contact Centers

Boost CX and cut operating costs with intelligent
visual assistance

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Empower contact center agents with visual guidance

TechSee Live bridges the visual gap between customers and contact centers, with remote visual customer assistance. Agents can see what their customers see through their smartphone camera, and visually guide them to a resolution.

Key Benefits

  • Improve customer satisfaction with faster resolution of issues

  • Reduce operating costs and improve contact center KPIs

  • Empower contact center agents and reduce labor intensity

  • Scale your contact center operations with AI

  • Prevent unnecessary returns, replacements or tech dispatches

  • Provide a visual omni-channel experience across any interaction channel

How it Works

  • Connect

    Simple visual connection between customer and agent via browser

  • See

    Agent visualizes and grasps customer’s issue immediately

  • Guide

    Agent uses AR tools to show customer how to address the issue

  • Resolve

    Agent visually confirms that the customer’s issue has been resolved

Automating Customer Assistance with AI

TechSee’s Virtual Agent Assistant learns from every customer interaction, using deep learning computer vision algorithms to automatically recognize objects and images, and associate them with common issues and resolutions.

Key Features

Co-browsing
No app to download
Mobile SDK
Device recognition
Visual History
Offline upload
Silent observe
Reporting & Analytics
Embedded chat
Adaptive streaming
Mobile screen sharing
Visual knowledge base

Key Contact Center Integrations

Salesforce SFDC
Service Now
Amdocs ONE
ZenDesk
Oracle Service Cloud

Related content

Resources TechSee Live Call Center – Data Sheet

TechSee Live Call Center – Data Sheet

Learn all about TechSee's intelligent visual support solution for contact centers

Learn more
Videos

Vodafone NZ - Visual Support - TechSee

See how Vodafone NZ is using TechSee Live Contact Center

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Blog Visual Engagement: A Power Tool for Contact Centers

Visual Engagement: A Power Tool for Contact Centers

An in-depth analysis of the 3 Customer Service KPI that are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.

Learn more

Explore Visual Assistance

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