TechSee Live Call Center bridges the visual communication gap between customers and call center agents. Our remote support platform enables customers to show agents their technical issues over their smartphone cameras, allowing agents to provide real-time assistance and solutions as if they’re standing right next to the customer.
TechSee Live for
Call Center
Enhance customer experience and cut your support costs with intelligent visual assistance
Request a DemoTransform call center agents into virtual technicians
Key Benefits
Improve customer satisfaction
Increase call center efficiency, reduce labor intensity
Empower call center agents to function as virtual technicians
Scale your contact center operation with AI
Prevent unnecessary truck rolls
Provide a seamless omni-channel experience
Features & Capabilities
Increase the effectiveness of your digital channels with visual support
SaaS plug & play, no integration needed
Fast implementation
Launch from any browser
Over 90% mobile device compatibility
Non-intrusive solution
Simple to use
No app download
Low data consumption
Solid ROI and Consistent KPI Improvements
20%
First Call
Resolution
Resolution
17%
Technician
Dispatch Rate
Dispatch Rate
40%
NPS Customer
Experience
Experience
12%
Average
Handling Time
Handling Time
How it Works
Connect
Simple visual connection between customer and agent via browser
See
Agent sees customer’s equipment for accurate diagnosis
Guide
Agent uses AR tools to show customer how to fix problem
Resolve
Agent visually confirms that equipment or service is functional
