TechSee Live
Contact Centers

Boost CX and cut operating costs with intelligent
visual assistance

Empower contact center agents with visual guidance

TechSee Live bridges the visual gap between customers and contact centers, with remote visual customer assistance. Agents can see what their customers see through their smartphone camera, and visually guide them to a resolution.

Key Benefits

Improve customer satisfaction with faster resolution of issues
Reduce operating costs and improve contact center KPIs
Empower contact center agents and reduce labor intensity
Scale your contact center operations with AI
Prevent unnecessary returns, replacements or tech dispatches
Provide a visual omni-channel experience across any interaction channel

How it Works

Connect
Simple visual connection between customer and agent via browser
See
Agent visualizes and grasps customer’s issue immediately
Guide
Agent uses AR tools to show customer how to address the issue
Resolve
Agent visually confirms that the customer’s issue has been resolved

Automating Customer Assistance with AI

TechSee’s Virtual Agent Assistant learns from every customer interaction, using deep learning computer vision algorithms to automatically recognize objects and images, and associate them with common issues and resolutions.