TECHSEE LIVE CONTACT CENTERS

Increase agent productivity and delight your customers with Intelligent Visual Assistance

Empower contact center agents with visual guidance

TechSee Live bridges the visual gap between customers and contact centers with remote visual customer assistance. Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.

Maximize Value With The Industry’s Leading Solution

PATENTED WEB-BASED SOLUTION

Reduce customer effort with web-based technology that doesn’t require app download.

AI-POWERED VISUAL AUTOMATION

Empower your agents with a live assistance technology that benefits from Computer Vision AI for faster issue resolution.

ENTERPRISE-GRADE SOLUTION

Adopt an enterprise-grade solution designed for the contact center environment and is integrated with your CRM and agent tools.

EXPLORE OUR KEY FEATURES

Video Stream

Photo Mode

Visual History

Mobile Screen & App Mirroring

Desktop sharing

Embedded chat

Speed Test

Scanner

Smart Assist

Reporting & Analytics

Measurement Tool

Multiparty Consultation

Face Meet

Auto & On-Demand Recording

Video Stream

Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.

Photo Mode

Allow customers to share photos with a single click, on demand or when connectivity is weak or down.

Visual History

Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.

Mobile Screen & App Mirroring

Enable agents to guide customers by non-intrusively sharing their mobile app or screen.

Desktop sharing

Enable agents to guide customers by non-intrusively sharing their desktop.

Embedded chat

Send text messages, including predefined phrases and links, during visual sessions.

Speed Test

Check network connectivity in different locations within the customer’s premises.

Scanner

Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.

Smart Assist

Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.

Reporting & Analytics

Gain a wide range of BI insights into agent performance to drive usage and measure value over time.

Measurement Tool

Measure physical objects and distances using AR measurement tool.

Multiparty Consultation

Connect a 3rd party participant to the visual assistance session for additional expert guidance.

Face Meet

Enable face to face engagement with a 2-way video stream.

Auto & On-Demand Recording

Record session automatically or initiate on-demand to record smaller segments of the call.

Redefine Contact Center Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide agents with real-time visual decision support.

WHAT OUR CUSTOMERS ARE SAYING

“TechSee helps with the ABB sustainability culture as we are reducing the amount of miles by over 2,000 a month in the UK alone. We are not having to send engineers out on site on jobs which are simple fixes while proactively diagnosing problems and improving FTF rate.”

“With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs.”

“With the pandemic people are very concerned… to be able to use TechSee to virtually enter someone’s home and still alleviate their concerns about their health has been something we can’t replace.”

“The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction.”

“TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients.”

“With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians.”

“Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought.”

“TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then.”

“When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier.”