TECHSEE LIVE CONTACT CENTERS
Increase agent productivity and delight your customers with Intelligent Visual Assistance
Empower contact center agents with visual guidance
TechSee Live bridges the visual gap between customers and contact centers with remote visual customer assistance. Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.
Maximize Value With The Industry’s Leading Solution
EXPLORE OUR KEY FEATURES
Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.
Allow customers to share photos with a single click, on demand or when connectivity is weak or down.
Enable agents to guide customers by non-intrusively sharing their mobile app or screen.
Enable agents to guide customers by non-intrusively sharing their desktop.
Send text messages, including predefined phrases and links, during visual sessions.
Check network connectivity in different locations within the customer’s premises.
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.
Redefine Contact Center Automation with Computer Vision AI
Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide agents with real-time visual decision support.