Visual Engagement in Customer Service
January 21st, 12:00pm ET
Comdata – a leading U.S. fleet management and B2B payment solutions provider – wanted to improve real-time support to truck stop operators, who are under immense pressure to accommodate the tight schedules of their customers. Any Point of Sale malfunctions were essentially crisis situations since even the smallest delays are unacceptable. Comdata was seeking a solution that would significantly reduce the Average Handing Time (AHT) of each instance of machine downtime and cut device returns, while improving both customer satisfaction and agent engagement.
Download this success story to learn how TechSee helped Comdata reduce AHT by 20%, thereby cutting machine downtime. slashing device returns by 10% and improving merchant satisfaction, as reflected in a 20% higher CSAT score.