Success Story

Leading Payment Processor Comdata Slashes AHT by 20%

Comdata – a leading U.S. fleet management and B2B payment solutions provider – wanted to improve real-time support to truck stop operators, who are under immense pressure to accommodate the tight schedules of their customers. Any Point of Sale malfunctions were essentially crisis situations since even the smallest delays are unacceptable. Comdata was seeking a solution that would significantly reduce the Average Handing Time (AHT) of each instance of machine downtime and cut device returns, while improving both customer satisfaction and agent engagement.

Download this success story to learn how TechSee helped Comdata reduce AHT by 20%, thereby cutting machine downtime. slashing device returns by 10% and improving merchant satisfaction, as reflected in a 20% higher CSAT score.

Access the Success Story

Fill out the form below.
Thank you!
This website uses cookies. We inform you that this site uses own, technical and third parties cookies to make sure our web page is user-friendly and to guarantee a high functionality of the webpage. More Information Accept