As businesses in every industry are managing increasingly complex systems, integration is often essential to stay productive.
With software integration, your organization can connect disparate systems and applications, enabling your users to optimize their workflows and make their business processes more efficient. By integrating systems, your organization can benefit from faster adoption, greater functionality, and better staff performance.
Integration with TechSee enables service organizations to seamlessly deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality, and Computer Vision AI, contact center agents can engage with customers, rapidly identify issues, and guide toward resolutions directly from the familiarity of their existing interfaces.
TechSee’s powerful visual assistance technology seamlessly integrates with the most popular customer relationship management, robotic process automation, and business process management platforms. There is no need for staff to juggle multiple logins, toggle between screens, or search for data in multiple interfaces. The assistance process is quick and easy when staff can launch TechSee with one click from their existing – and familiar – workflow.
SEAMLESS USER EXPERIENCE
TechSee integrates with your organization’s CRM / FSM, enabling one-click session initiation from the same console with Single Sign On. An embedded visual dashboard widget and automatic syncing of collected images ensures that employees benefit from an effortless experience. This, in turn, builds confidence and ultimately leads to increased productivity.
ENHANCED CUSTOMER REACH
TechSee’s visual sessions can be launched from the broadest possible range of digital channels, including portals, chat applications, and social media, allowing the enterprise to create optimized multi-experience customer journeys. TechSee allows your customers to connect using browser-based technology that does not require an app download. This is proven to reduce customer effort, resulting in lower average handling time (AHT).
Introducing new products into an existing workflow will often meet with some resistance, as change is difficult for many. When tools are well integrated with existing workflows, staff will experience less friction, ensuring the software will be utilized to the maximum.
BETTER DATA FLOW AND CONSISTENCY
Integration with TechSee means your systems will automatically share visual customer data and history, ensuring information remains consistent between all systems. Case images and details are stored in a shared knowledge bank, enabling experts to review previous customer episodes in real-time to better understand the context of the call.
SAVE TIME AND MONEY
By streamlining your processes with software integrations, you can significantly reduce the costs involved in almost all your business processes. When disparate systems don’t talk to each other, a significant amount of staff time is spent on manual tasks, such as accessing data from multiple interfaces. With TechSee fully integrated in your workflow, the burden is alleviated, effectively reducing costs and improving productivity.
TechSee can be quickly integrated into your workflow with intuitive self-provisioning and account activation directly from your existing console. The software can be installed and configured in minutes, making it a win-win for both your agents and customers.