Service Council Webinar
Visual Transformation: The Journey to Elevate your Customer Service ROI
March 16th, 12:00 PM EST
Our patented technology combines proprietary Deep Learning and advanced Computer Vision AI methods, to recognize devices and their parts and associate them with common issues and resolutions.
Our models are created and trained to
analyze electronic products, based on
your data, to allow the recognition of
specific device models and issues to the
highest level of accuracy.
We combine proprietary Deep
Learning and Computer Vision
algorithms to achieve maximal
robustness, speed and
Data is collected through
crowdsourcing of expertise,
from synthetic image
generation or other any
visual data sets.
Training a new device takes a
matter of hours with ‘few-shot
learning’ methods, reducing the
number of required images from
tens of thousands to just several.
Using APIs, our recognition capabilities
can be implemented over the web (with
no app download), via native app or
integrated into other self-service tools,
for real-time or offline image processing.
We train our modules to recognize
your exact devices and their specific
symptoms, enabling automatic
resolution retrieval from your
organization’s knowledge base.
We provide a customer-facing
virtual assistant solution which can
interact with users using voice and
text commands and provide real-
Unique visual data
anonymization mechanism to
ensure maximal privacy.