COMPUTER VISION AI
Explore the cutting-edge technology which allows machines to see and guide humans on resolving complex technical issues.
Driving Visual Automation
Our patented technology combines proprietary Deep Learning and advanced Computer Vision AI methods, to recognize devices and their parts and associate them with common issues and resolutions.
HOW DOES IT WORK?
We collect and tag visual data of a new device from various sources while minimizing the required volume.
We create models to recognize the specific device and its status using Deep Learning and advanced Computer Vision techniques.
We integrate recognition capabilities within self-service channels, contact centers or field services platforms.
Videos and images are captured by the user (customer, agent or technician)
The system recognizes the device type and its issue to provide a resolution from the knowledge base.
The system guides the user with real-time feedback until it verifies that the issue has been resolved.
Maximize value with the industry’s first visual automation solution
Self-service flow for rectifying a range of TV issues. The module includes identification of the exact model, as well as recognition of issues according to a combination of features such as disconnected cables, error codes, indication LEDs, and pressed buttons.
Enables contact center agents to support a wide variety of smart devices. The system is trained to recognize product models, parts and statuses during a remote visual assistance session. It instantly retrieves guidance from the knowledge base, shortening time to resolution.
Allows field technicians to show their jobs and receive automated step-by-step guidance. The system identifies the equipment and issue, and pulls a resolution from the FSM knowledge base, directing the technician to the right visual instructions.
Enables technicians to show their work, verifying jobs without the need to contact a remote expert. The module uses image comparison methods to identify a device’s irregular status and compare it with the ideal one, recognizing incorrect configuration or wiring.
Self-service flow for a coffee machine manufacturer, which allows collection of images during the product registration process. The system identifies the exact device model, extracts essential details from the receipt and serial number, and correlates this data with the warranty database.