Faced with rapidly rising costs and knowledge loss due to an aging workforce, field service organizations are turning to Computer Vision AI to solve three core challenges:
Identifying the issue — the device, the status and the problem — and enabling technicians to solve it independently, right through to verifying that the work has been completed correctly.
Retrieving the exact information from the relevant knowledge base article, especially useful when the technician has no internet connection and is using a small smartphone screen.
Connecting the technician with an appropriate expert or another technician who has experienced the same problem before, providing automated decision support if required.
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