TECHSEE VIA PLATFORM
Deploy a unified platform to augment your organization with visual knowledge and automate processes over time.
A UNIFIED VISUAL PLATFORM ACROSS YOUR ORGANIZATION
TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation.
Enterprise-grade platform built for the complete customer service ecosystem
SEAMLESS INTEGRATIONS TO YOUR ENTERPRISE ECOSYSTEM
The platform integrates with the enterprise’s CRM / FSM, enabling launch from the same console, with Single Sign On, an embedded visual dashboard widget, and automatic syncing of collected images.
The platform supports unified authentication with the enterprise directory to enable precise user management, while Single Sign On (SSO) allows the fastest user access.
Visual sessions can be launched from the widest possible range of digital channels including portals, chat applications, and social media, allowing the enterprise to create optimized multi-experience customer journeys.
The platform can be quickly integrated with the enterprise’s SMS gateway, enabling the fastest delivery of session invitations to customers.
The platform leverages customer waiting time with Visual Journeys which enable the enterprise to collect images and information about their issues, allowing many calls to be deflected to guided self-service flows.
Two non-intrusive mobile screen sharing options are available: sharing the customer’s entire mobile screen or an application screen only. They enable agents to provide visual guidance on system and settings issues or on native app navigation, operation, and form completion.
The platform automatically provides the agent with the relevant section of the most suitable knowledge base article based on its visual issue analysis. This AI-powered decision support tool enables faster and more effective resolutions and significant operational savings.
Open APIs can be readily integrated with external systems including workflows, claims system, ticketing, help desk and dispatch systems, enabling the rapid creation of a bespoke solution that precisely meets the evolving needs of the organization.
TechSee allows your customers to connect using browser-based technology that does not require an app download. This is proven to reduce customer effort, resulting in lower average handling time (AHT) and higher user adoption.