Enables call center agents to see their customers' technical issues over their smartphone cameras, allowing agents to provide real-time assistance and solutions as if they’re standing right next to the customer and functioning as virtual technicians.
TechSee Live
Visual Engagement Platform
TechSee provides an intelligent visual platform that receives inputs from any customer service channel. Our platform allows a full omni-channel approach, with a warm transfer between channels, and creates a single unified picture of customers and technical issues across the organization.
TECHSEE PLATFORM
Visual Customer History
Maintains a holistic visual customer history (‘visual CRM’) in one place, to allow smooth transition between channels and experts in a full omnichannel environment.
Visual Knowledge Base
Creates a holistic visual repository of technical issues and their resolutions across departments, enabling your organization to leverage knowledge and experience and improve internal processes.
Visual Automation
Powered by deep learning
Applies advanced computer vision modules to a massive data set of visual technical issues and independently learns from technical scenarios and their resolutions, allowing, over time, automated intelligent support.