WEBINAR
Driving Cost Optimization in
Customer Service
October 21, 12:00 ET

DAYS
HOURS
SEC

INSURANCE

Accelerate your digital transformation with intelligent visual customer engagement.

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Enhance your claim process with visual and effortless service

TechSee empowers insurers to streamline their claim and underwriting processes and reduce customer effort using remote Visual Assistance, as well as guided visual self-service for policyholders.

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KEY BENEFITS

Shorten claim
lifecycle

Reduce the need to dispatch field adjusters and cut cost per claim.

Boost customer satisfaction

Reduce customer effort with a visual, interactive claim process that creates better CX.

Increase adjuster productivity

Provide visuals of damage and remotely support field adjusters when needed.

Deliver visual self-service

Easily onboard customers and enable them to purchase polices and submit claims independently.

Prevent
fraud

Visualize each claim for accurate damage estimation.

Differentiate your brand

Deliver intuitive and engaging visual guidance as part of your digital transformation strategy.

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USE CASES

Claims Processing
Customer’s car damage is assessed instantly and the claim is processed on First Notice of Loss.
100
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Remote Adjustment
Customer’s flood damage is visualized remotely, enabling immediate assessment of repair cost.
30
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Risk Classification
Security status of customer’s home is verified immediately when taking out a new policy.
0
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Field Supervision
Repair estimates are visually approved and satisfactory job completion is confirmed.
84
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Forms, Bills, Proofs
Customer’s issues are clarified using live video guidance for paper documents or app sharing.
55
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Smart Device Support
Customer receives end-to-end assistance with installation, configuration and troubleshooting of a new smart security system.
40
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Deliver guided visual self-service flows for policyholders

Enable your customers to submit images of damage, new items, IDs and forms, to be handled later by a live agent for prompt case resolution.

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Find out how TechSee enables Achmea to reduce customer effort

Related Content

Resources 2019 Customer Churn in the Insurance Industry Survey Results

2019 Customer Churn in the Insurance Industry Survey Results

Customer churn is a huge and growing issue for insurers - download the survey report that address the aspects of customer service that make policyholders quit.

Learn more
Resources Top Insurer Achmea Improves NPS by 11 points

Top Insurer Achmea Improves NPS by 11 points

TechSee enabled Achmea to reduce its claim life cycle, cut handling costs and boost NPS with Augmented Reality-based Visual Assistance.

Learn more
Blog Why is shorter claim life cycle in insurance critical to the industry?

Why is shorter claim life cycle in insurance critical to the industry?

Visual claims deliver real value and competitive advantage to insurers by providing a one touch claims process within minutes.

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Explore Visual Assistance

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