INSURANCE
Accelerate your digital transformation with intelligent visual customer engagement.
Enhance your claim process with visual and effortless service
TechSee empowers insurers to streamline their claim and underwriting processes and reduce customer effort using remote Visual Assistance, as well as guided visual self-service for policyholders.
KEY BENEFITS
Shorten claim lifecycle
Reduce the need to dispatch field adjusters and cut cost per claim.
Boost customer satisfaction
Reduce customer effort with a visual, interactive claim process that creates better CX.
Increase adjuster productivity
Provide visuals of damage and remotely support field adjusters when needed.
Deliver visual self-service
Easily onboard customers and enable them to purchase polices and submit claims independently.
Prevent fraud
Visualize each claim for accurate damage estimation.
Differentiate your brand
Deliver intuitive and engaging visual guidance as part of your digital transformation strategy.
USE CASES
Customer’s car damage is assessed instantly and the claim is processed on First Notice of Loss.
Customer’s flood damage is visualized remotely, enabling immediate assessment of repair cost.
Security status of customer’s home is verified immediately when taking out a new policy.
Repair estimates are visually approved and satisfactory job completion is confirmed.
Customer’s issues are clarified using live video guidance for paper documents or app sharing.
Customer receives end-to-end assistance with installation, configuration and troubleshooting of a new smart security system.
Computer vision AI “reads” images of documents uploaded by customers or adjusters, to both confirm that the correct documents are uploaded and pre-fill required form fields.
Deliver guided visual self-service flows for policyholders
Enable your customers to submit images of damage, new items, IDs and forms, to be handled later by a live agent for prompt case resolution.
RELATED CONTENT
2019 Customer Churn in the Insurance Industry Survey Results
Customer churn is a huge and growing issue for insurers - download the survey report that address the aspects of customer service that make policyholders quit.
Top Insurer Achmea Improves NPS by 11 points
TechSee enabled Achmea to reduce its claim life cycle, cut handling costs and boost NPS with Augmented Reality-based Visual Assistance.
Why Is A Shorter Life Cycle Of An Insurance Claim Critical To The Industry?
Find out why it's beneficial for insurance companies to take steps to incorporate visual technology for shortening the life cycles of claims
