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Ahead of the KPI curve - How Visual Assistance Delivers Across all Contact Center Metrics

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Insurance

Boost CX with Streamlined Insurance
Processes

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The New Era of Digital Claims

TechSee provides insurance agents, adjusters and customers with interactive real-time guidance on filling out claim documentation, assessing damage and resolving billing issues, resulting in an elevated claims experience with lower costs.

Key Benefits

  • Validate claims in real-time

  • Improve customer satisfaction

  • Expedite claim settlements

  • Minimize adjuster time in the field

  • Reduce fraud

  • Enhance sales with personalization

Use Cases

CLAIMS PROCESSING

Processing time for a car accident claim takes only several hours, as opposed to the traditional 4-5 day waiting period.

REMOTE ADJUSTMENT

A customer’s flood damage can be visualized remotely, eliminating the need for adjuster travel time and expenses.

RISK CLASSIFICATION

Customer’s asset status can be verified immediately when opening a new policy, avoiding the need to send estimators, reducing risk and costs.

FIELD SUPERVISION

Supervise adjusters and contractors, pre-approve fix estimates using visual verification, and confirm that services are provided as documented.

FORMS, BILLS, PROOFS

Customers can have their paperwork-related issues clarified using live video and AR technology.

SMART DEVICE SUPPORT

Customers receive end-to-end assistance with installation, configuration and troubleshooting of a new smart security system.

Proven ROI and Consistent KPI improvements

  • Claim Process
    Time
  • Fraudulent
    Claims
  • FCR
  • Cost Per
    Claim
  • NPS

“It makes the job easier because you are able to assess the damage much faster…. And then you can deal with the claim in one go.”

Achmea
Call Center Agent

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Blog Why is shorter life cycle of insurance claims critical to the industry?

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Videos

TechSee for Insurance - Visual Claims

See how the process of Visual Claims works

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Assistance

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