TechSee Implementation
& Customer Success

Maximize user adoption and business value with TechSee’s white-glove implementation programs

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IMPLEMENTATION

With field experience gained from numerous enterprise-grade implementations for thousands of users, TechSee’s white-glove implementation methodologies are designed to enable a speedy rollout at scale and maximum value for your organization.

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Onboarding

TechSee tailors a training program to meet your organization’s needs, providing role-based training kits, onsite shadowing, and coaching, and leveraging the product self-onboarding tool for a fast rollout.

Premium
Integrations

TechSee is embedded within your CRM and ecosystem tools to ensure seamless user experience and maximal user adoption.

Customization
Services

TechSee offers a wide range of customizations (e.g. branding, language support, and workflows) to create a consistent and low-effort experience for your users and customers.

CUSTOMER SUCCESS

TechSee’s Customer Success team creates a bespoke, ongoing value optimization plan, based on your industry and company profile, to ensure high user adoption and the achievement of desired business outcomes. Close, rapid and personal support goes beyond functionality to produce a process of continuous improvement.

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Regular
Checks

A dedicated customer success manager addresses your evolving requirements and advises on usage optimization.

Ongoing
BI reporting

Get actionable insights for stakeholders at every level of your organization, from the C-suite to individual users.

Customer
Portal

Access a wealth of resources, including new feature updates, the latest best practices and FAQs, and our complete library of webinars.

BEST PRACTICES
METHODOLOGIES

TechSee has developed a unique Visual Interaction Method (VIM) based on vast experience gained from our large customer install base. TechSee’s experts deliver best practices methodologies and change management programs to help your organization maximize value. We leverage operational knowhow from across our network to help your users shift from ‘tell me what you see’ to the ‘show me’ approach.

EXPLORE OUR CASE STUDIES

Resources ABB Improves Service Delivery and Reduces Costs with Visual Assistance

ABB Improves Service Delivery and Reduces Costs with Visual Assistance

Global manufacturer ABB Robotics aimed at differentiating its service levels to customers by: Improving response time through accessible and scalable remote solutions Lowering operational costs by minimizing travel Decreasing their emissions by reducing site visits Learn how they achieved their goals and optimized their KPIs by integrating TechSee Live.

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Resources WCTel Increases Agent Adoption and Improves Operational KPIs

WCTel Increases Agent Adoption and Improves Operational KPIs

While the pandemic had a negative effect on almost every industry, service companies were hit especially hard. WCTel, a South Carola-based telecom, found themselves facing an issue of business continuity: how could they service subscribers when technician visits to customer’s homes were no longer possible? Download this Case Study to learn what steps WCTel took

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Resources Costa Express Boosts Visual Assistance Adoption by Switching To TechSee

Costa Express Boosts Visual Assistance Adoption by Switching To TechSee

Costa Express, a B2B division of Costa Coffee offering on-the-go self-service coffee bars sought to drive operational efficiency by harnessing digital technology to add value to the company and provide exceptional CX. By switching to TechSees Remote Visual Assistance solutions they were able to increase agent adoption, reducing truck rolls and machine downtime, and improving

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Resources Vodafone Group Improves Core Customer Service & Operational KPIs

Vodafone Group Improves Core Customer Service & Operational KPIs

TechSee enables Vodafone Group to cut tech dispatches and improve all contact center KPIs with its AR-based Visual Assistance solution.

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Resources Acuity Brands Achieves Success with New Remote Support Model

Acuity Brands Achieves Success with New Remote Support Model

To meet the challenges of COVID-19, Acuity Brands shifted to a WFH model. They began implementing remote support solutions within their tech support departments to assist customers with issues involving smart home connectivity, self-installation, and billing. Acuity Brands chose to partner with TechSee to provide effortless customer service and remote technical support while alleviating their

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Resources Top Insurer Achmea Improves NPS by 11 points

Top Insurer Achmea Improves NPS by 11 points

TechSee enabled Achmea to reduce its claim life cycle, cut handling costs and boost NPS with Augmented Reality-based Visual Assistance.

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Resources Visual Assistance Enhances Customer Service Delivery at Orange Spain

Visual Assistance Enhances Customer Service Delivery at Orange Spain

Read up on how TechSee’s Visual Assistance solution has enhanced customer service delivery and cut operational costs for Orange Spain.

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Resources KN Circet Achieves World-Class Health & Safety Compliance

KN Circet Achieves World-Class Health & Safety Compliance

Learn how TechSee is supporting this leading B2B field service provider with compliance, remote guidance and process automation.

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Resources Leading Payment Processor Comdata Slashes AHT by 20%

Leading Payment Processor Comdata Slashes AHT by 20%

TechSee enables payment processor Comdata to improve all customer service KPIs using Augmented Reality-based Visual Assistance.

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Explore
Visual Assistance

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