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Reducing Customer Churn
with Visual Engagement

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BPOs

A Competitive Edge for Business
Process Outsourcers

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Bringing Vision to BPOs

TechSee enables BPOs to expand their offerings, benefit from higher margins, and differentiate with innovation. BPOs can implement TechSee in their contact centers, as well as offer unique AI-powered visual self service capabilities as part of their growth strategy.

Key Benefits

  • Differentiate as an innovator

  • Create high margin revenue streams

  • Outperform SLA commitments

  • Provide a proven end-to-end solution

  • Deepen customer reliance on BPO services

Use Cases

ONBOARDING

Customers receive clear visual instructions for assistance with unboxing a new router.

TROUBLESHOOTING

Customers receive step-by-step roadside assistance to help resolve automotive issues.

BILLING AND FORMS

Customers can better understand their electricity bills via clear visual breakdowns of each charge.

VISUAL CLAIMS

Processing a car insurance claim takes several hours, as opposed to the average 4-5 day wait time.

WARRANTY VERIFICATION

A customer’s dishwasher warranty status is quickly determined by scanning the serial number of the device.

OPERATIONAL GUIDANCE

Customers receive step-by-step visual instructions for assistance with operating a remote control.

Proven ROI and Consistent KPI improvements

  • Technician
    Dispatch
  • NPS Customer
    Satisfaction
  • First Call
    Resolution
  • NFF
    Returns

TechSee allows us to see things we have not seen before, which gives us more satisfied customers, and for that, I love TechSee.

Teleperformance,
Call Center Agent

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