Retail

Personalizing Sales with
Visual Assistance

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Deliver a Seamless Shopping Experience

TechSee enables retailers to engage visually with their customers along the customer journey. With TechSee, brands can offer personalized sales, an enhanced product unboxing experience, as well as fast resolution of warranty issues, billing inquiries and product returns.

Key Benefits

  • Improve customer experience

  • Build brand loyalty

  • Differentiate your brand

  • Personalize the selling process

  • Assess validity of warranties

Use Cases

PERSONALIZATION

The agent views and assesses the windows at the customer’s home to recommend the optimal configuration of smart blinds.

WARRANTY VERIFICATION

By visually scanning the serial number of the customer’s dishwasher, the agent can quickly determine the device’s warranty status.

INSTALLATION GUIDANCE

Step-by-step visual instructions are provided by the agent to help guide a customer who needs assistance while self-installing a smart thermostat.

BILLING

The agent views the customer’s billing statement and explains the breakdown of each charge.

PRODUCT UNBOXING

The customer receives interactive instructions from a virtual technician on how to properly configure a new printer.

AUGMENTED SHOPPING

While shopping in-store, the customer receives augmented product information through his smartphone from a ‘virtual shopper’.

Proven ROI and Consistent KPI improvements

  • NFF
    Returns
  • Technician
    Dispatch
  • NPS Customer
    Satisfaction
  • First Call
    Resolution

Related Content

Blog How to enhance sales with visual engagement tools?

How to enhance sales with visual engagement tools?

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Blog 9 Ways Augmented Reality Customer Experience Boosts Sales and Satisfaction

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Resources Visual Customer Assistance for Retail

Visual Customer Assistance for Retail

Visual support allows retail brands to provide an enhanced customer experience at every touch point of the process – before, during and after the sale

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Explore Visual
Assistance

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