Key Benefits
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Improve customer experience
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Build brand loyalty
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Differentiate your brand
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Personalize the selling process
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Assess validity of warranties
Use Cases
PERSONALIZATION
The agent views and assesses the windows at the customer’s home to recommend the optimal configuration of smart blinds.
WARRANTY VERIFICATION
By visually scanning the serial number of the customer’s dishwasher, the agent can quickly determine the device’s warranty status.
INSTALLATION GUIDANCE
Step-by-step visual instructions are provided by the agent to help guide a customer who needs assistance while self-installing a smart thermostat.
BILLING
The agent views the customer’s billing statement and explains the breakdown of each charge.
PRODUCT UNBOXING
The customer receives interactive instructions from a virtual technician on how to properly configure a new printer.
AUGMENTED SHOPPING
While shopping in-store, the customer receives augmented product information through his smartphone from a ‘virtual shopper’.
Proven ROI and Consistent KPI improvements
- NFF
Returns - Technician
Dispatch - NPS Customer
Satisfaction - First Call
Resolution
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Assistance
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