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Agents instructs the customer how to measure the available space for a new refrigerator and suggests a relevant model that will maximize that space.
Customer complaining about the quality of a TV screen’s resolution allows an agent to view the screen in order to determine the cause or validity of the complaint.
Clear instructions are provided on restarting a washing machine when a customer experiences a blinking error code.
Customers receives interactive instructions from a virtual technician on how to properly install a new printer.
Scanning the serial number of the customer’s dishwasher allows an agent to quickly determine the device’s warranty status.
Virtual technicians provide instructions on how to program a smart thermostat.