Consumer Electronics

Driving Growth Through Innovation

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Next-Gen Support of Electronic Devices

TechSee enables consumer electronics brands, manufacturers, retailers and warranty providers to improve their customer service experience by remotely verifying warranty eligibility, providing unboxing, installation or troubleshooting guidance, and assessing quality issues with products.

Key Benefits

  • Reduce operational costs

  • Improve customer satisfaction

  • Avoid costly NFF returns

  • Enhance self-service efficiency

  • Assess validity of warranties

  • Increase sales with visual CX

Use Cases


Agents instructs the customer how to measure the available space for a new refrigerator and suggests a relevant model that will maximize that space.


Customer complaining about the quality of a TV screen’s resolution allows an agent to view the screen in order to determine the cause or validity of the complaint.


Clear instructions are provided on restarting a washing machine when a customer experiences a blinking error code.


Customers receives interactive instructions from a virtual technician on how to properly install a new printer.


Scanning the serial number of the customer’s dishwasher allows an agent to quickly determine the device’s warranty status.


Virtual technicians provide instructions on how to program a smart thermostat.

Proven ROI and Consistent KPI improvements

  • Technician
  • NPS
  • First Call
  • Hardware
  • NFF

TechSee helps us provide the best solution in the fastest way that we can, because with TechSee, we see, we connect, we resolve.

Call Center Staff

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