WEBINAR
Remote Support: A Paradigm Shift in
Field Service Delivery
Aug 18,
12:00 EST

DAYS
HOURS
SEC

CONSUMER ELECTRONICS

Streamline warranty handling while while reducing repair costs and product returns with Visual Assistance.

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Enhance the entire product experience with Visual Assistance

TechSee enables consumer electronics brands, manufacturers, retailers and warranty providers to deliver exceptional customer experience while reducing costly product returns and technician dispatches.

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Key Benefits

Reduce operational costs

Eliminate unnecessary truck rolls, product pickups and replacements while cutting call volume.

Minimize No Fault Found product returns

Allow your customers to experience products before purchase and simplify setup.

Increase customer satisfaction

Reduce effort with interactive visual assistance that creates better CX.

Enhance self-service efficiency

Enable your customers to be more independent, boosting call deflection and self-service containment rates.

Drive technician enablement

Empower your technicians with visual guidance to increase first time fix rates and cut training time.

Earn customer loyalty and drive upsells

Leverage transactional satisfaction to make timely offers that increase customer lifetime value.

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Use cases

Troubleshooting
Clear instructions on restarting a washing machine are provided when a customer sees an error code.
0
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Installation Guidance
Customer receives interactive, step-by-step instructions on how to properly install a new smart thermostat.
20
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Warranty Verification
Scanning the serial number of a customer’s dishwasher allows the device’s warranty status to be quickly determined.
100
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Quality Checking
When a customer complains about TV resolution quality, the validity and cause are quickly determined.
50
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Operational Guidance
Customer is shown how to correctly program their coffee machine to make the perfect cup.
20
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Personalized Sales
Customer receives guidance on measuring the available space for a new oven and gets a recommendation for a suitable model.
100
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Streamline warranty handling while increasing product registrations

Enable your customers to complete quick self-service product registration, allowing your company to directly engage with them to generate post-sale revenues.

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Discover how you can reduce electronic product returns with TechSee

Related Content

Resources No Fault Found Electronic Product Returns Survey Results

No Fault Found Electronic Product Returns Survey Results

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the

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Resources How Visual Assistance Simplifies Self-Installation

How Visual Assistance Simplifies Self-Installation

Learn how Visual Assistance technology is proven to effortlessly resolve even the most complex product installation issues.

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Resources Visual Customer Assistance for Consumer Electronics

Visual Customer Assistance for Consumer Electronics

Visual support allows consumer electronics brands, manufacturers, retailers, warranty providers and BPOs to enhance support for consumer electronic devices.

Learn more

Explore Visual Assistance

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