Consumer Electronics

Driving Growth Through Innovation

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Next-Gen Support of Electronic Devices

TechSee enables consumer electronics brands, manufacturers, retailers and warranty providers to improve their customer service experience by remotely verifying warranty eligibility, providing unboxing, installation or troubleshooting guidance, and assessing quality issues with products.

Key Benefits

  • Reduce operational costs

  • Improve customer satisfaction

  • Avoid costly NFF returns

  • Enhance self-service efficiency

  • Assess validity of warranties

  • Increase sales with visual CX

Use Cases

PERSONALIZED SALES

Agents instructs the customer how to measure the available space for a new refrigerator and suggests a relevant model that will maximize that space.

QUALITY CHECKS

Customer complaining about the quality of a TV screen’s resolution allows an agent to view the screen in order to determine the cause or validity of the complaint.

TROUBLESHOOTING

Clear instructions are provided on restarting a washing machine when a customer experiences a blinking error code.

INSTALLATION GUIDANCE

Customers receives interactive instructions from a virtual technician on how to properly install a new printer.

WARRANTY VERIFICATION

Scanning the serial number of the customer’s dishwasher allows an agent to quickly determine the device’s warranty status.

OPERATIONAL GUIDANCE

Virtual technicians provide instructions on how to program a smart thermostat.

Proven ROI and Consistent KPI improvements

  • Technician
    Dispatch
  • NPS
    Score
  • First Call
    Resolution
  • Hardware
    Replacements
  • NFF
    Returns

TechSee helps us provide the best solution in the fastest way that we can, because with TechSee, we see, we connect, we resolve.

Samsung
Call Center Staff

Related Content

Resources Consumer Electronics Success Story

Consumer Electronics Success Story

Home Appliances Company streamlines processes to cut support costs and improve customer satisfaction

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Blog DIY Product Unboxing: Taking the Visual Experience to the Next Level

DIY Product Unboxing: Taking the Visual Experience to the Next Level

AI and AR technologies can enhance the DIY unboxing process by delivering a new level of self-service visual customer assistance.

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Videos

See what Samsung agents say about TechSee

Visual Support by TechSee as used by Samsung - Teleperformance Call Center

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Explore Visual
Assistance

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