Key Benefits
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Reduce operational costs
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Improve customer satisfaction
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Avoid costly NFF returns
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Enhance self-service efficiency
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Assess validity of warranties
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Increase sales with visual CX
Use Cases
PERSONALIZED SALES
Agents instructs the customer how to measure the available space for a new refrigerator and suggests a relevant model that will maximize that space.
QUALITY CHECKS
Customer complaining about the quality of a TV screen’s resolution allows an agent to view the screen in order to determine the cause or validity of the complaint.
TROUBLESHOOTING
Clear instructions are provided on restarting a washing machine when a customer experiences a blinking error code.
INSTALLATION GUIDANCE
Customers receives interactive instructions from a virtual technician on how to properly install a new printer.
WARRANTY VERIFICATION
Scanning the serial number of the customer’s dishwasher allows an agent to quickly determine the device’s warranty status.
OPERATIONAL GUIDANCE
Virtual technicians provide instructions on how to program a smart thermostat.
Proven ROI and Consistent KPI improvements
- Technician
Dispatch - NPS
Score - First Call
Resolution - Hardware
Replacements - NFF
Returns
TechSee helps us provide the best solution in the fastest way that we can, because with TechSee, we see, we connect, we resolve.
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