Consumer Electronics

Driving Growth Through Innovation

Next-Gen Support of Electronic Devices

TechSee enables consumer electronics brands, manufacturers, retailers and warranty providers to improve their customer service experience by remotely verifying warranty eligibility, providing unboxing, installation or troubleshooting guidance, and assessing quality issues with products.

Key Benefits

Reduce operational costs
Improve customer satisfaction
Avoid costly NFF returns
Enhance self-service efficiency
Assess validity of warranties
Increase sales with visual CX

Use Cases

PERSONALIZED SALES

Agents instructs the customer how to measure the available space for a new refrigerator and suggests a relevant model that will maximize that space.

QUALITY CHECKS

Customer complaining about the quality of a TV screen’s resolution allows an agent to view the screen in order to determine the cause or validity of the complaint.

TROUBLESHOOTING

Clear instructions are provided on restarting a washing machine when a customer experiences a blinking error code.

INSTALLATION GUIDANCE

Customers receives interactive instructions from a virtual technician on how to properly install a new printer.

WARRANTY VERIFICATION

Scanning the serial number of the customer’s dishwasher allows an agent to quickly determine the device’s warranty status.

OPERATIONAL GUIDANCE

Virtual technicians provide instructions on how to program a smart thermostat.

Proven ROI and Consistent KPI improvements

Technician
Dispatch
NPS
Score
First Call
Resolution
Hardware
Replacements
NFF
Returns

Related Content

Resources