TechSee’s visual assistance technology is seamlessly embedded within PEGA to deliver real-time, visual remote support. This enables agents to rapidly identify issues, find the correct resolutions, and guide customers using Augmented Reality on their smartphone screens.
An industry-first, TechSee is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. With the ability to integrate the contact center with the CRM and PEGA, TechSee provides technicians, agents, and customers with interactive visual guidance to resolve issues quickly and effectively.
The connected and agile platform integrates multiple data sets and workflows across contact centers, field services, and third-party systems for enhanced collaboration. The convenience of initiating the visual support functionality directly from the Pegasystems console makes the transition seamless and drives user adoption.