Techsee PEGA

TECHSEE PEGA INTEGRATION

TechSee’s remote visual support solution enables PEGA users to deliver visual, interactive remote assistance to their customers. With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents can rapidly identify issues and guide customers to resolutions. TechSee’s real-time visual support boosts productivity, optimizes costs, improves CX, and achieves next-level customer engagement. 

An operator using TechSee's technology

As a software developer for customer relationship management, robotic process automation, and business process management, Pegasystems needed a robust end-to-end visual engagement solution that could scale to meet the needs of its Fortune 500 customers. PEGA partnered with TechSee to seamlessly integrate their technologies so that TechSee’s visual assistance platform could be seamlessly launched directly from the Pega console, maximizing user adoption.

techsee-pega interface

TECHSEE FOR PEGA

TechSee’s visual assistance technology is seamlessly embedded within PEGA to deliver real-time, visual remote support. This enables agents to rapidly identify issues, find the correct resolutions, and guide customers using Augmented Reality on their smartphone screens. 

An industry-first, TechSee is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. With the ability to integrate the contact center with the CRM and PEGA, TechSee provides technicians, agents, and customers with interactive visual guidance to resolve issues quickly and effectively. 

The connected and agile platform integrates multiple data sets and workflows across contact centers, field services, and third-party systems for enhanced collaboration.  The convenience of initiating the visual support functionality directly from the Pegasystems console makes the transition seamless and drives user adoption. 

KEY FEATURES

SSO

SINGLE SIGN-ON

 for constant access when logged into Amdocs software

TechSee icon

ONE-CLICK SESSION INITIATION

 from within Zendesk ticket form with timestamp record added to ticket notes

Web based live video stream

PATENTED WEB-BASED TECHNOLOGY

avoiding the need to download an app and eliminating friction

TechSee icon

VISUAL CUSTOMER HISTORY

enabling experts to review previous customer episodes from the ticket

Integrations

INTEGRATED FUNCTIONALITIES

Agent Authentication
Manual Login
Session Initiation
CRM Connector 

HOW IT WORKS

TechSee: Step 1

1. Connect

TechSee: Step 2

2. See

TechSee: Step 3

3. Guide

TechSee: step 4

4. Validate

KEY BENEFITS

tech dispatch

REDUCED TRUCK ROLLS

and enable experts to achieve more remote resolutions

customer effort

REDUCED CUSTOMER EFFORT

and enhance brand loyalty with frustration-free issue resolution

Leadership

TECHNOLOGY LEADERSHIP

with an innovative visual solution

Visual Knowledge Sharing

VISUAL KNOWLEDGE SHARING

between departments to optimize service delivery and refine best practices

Customer Experience

ENHANCED CX

across all engagement channels, reducing Time to Resolution and avoiding escalations

We believe that showing is better than telling

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