Success Stories

Costa Express, a B2B division of Costa Coffee offering on-the-go self-service coffee bars sought to drive operational efficiency by harnessing digital technology to add value to the company and provide exceptional CX. By switching to TechSees Remote Visual Assistance solutions they were able to increase agent adoption, reducing truck rolls and machine downtime, and improving

To meet the challenges of COVID-19, Acuity Brands shifted to a WFH model. They began implementing remote support solutions within their tech support departments to assist customers with issues involving smart home connectivity, self-installation, and billing. Acuity Brands chose to partner with TechSee to provide effortless customer service and remote technical support while alleviating their

TechSee enables Vodafone Group to cut tech dispatches and improve all contact center KPIs with its AR-based Visual Assistance solution.

TechSee enabled Achmea to reduce its claim life cycle, cut handling costs and boost NPS with Augmented Reality-based Visual Assistance.

Read up on how TechSee’s Visual Assistance solution has enhanced customer service delivery and cut operational costs for Orange Spain.

Learn how TechSee is supporting this leading B2B field service provider with compliance, remote guidance and process automation.

TechSee enables payment processor Comdata to improve all customer service KPIs using Augmented Reality-based Visual Assistance.

TechSee enables VodafoneZiggo to cut tech dispatches and improve all contact center KPIs with Augmented Reality-based Visual Assistance.

Read up on how one coffee machine manufacturer slashed its product return rate, reduced AHT and enhanced NPS.

Find out how one top water supplier radically reduced its engineer dispatch rate by cutting customer effort, improving its CES by 30%.

Discover how a leading brewer used Visual Assistance to boost FCR by 20%, cutting tech dispatches, improving customer satisfaction and reducing costs.

TechSee enables Vodafone Portugal to cut tech dispatches and improve FCR and NPS with Augmented Reality-based Visual Assistance.

Read how a leading Consumer Electronics company streamlined contact center processes to increase both FCR and customer satisfaction.

Remote Visual Engagement provides strategic edge, draws new customers and introduces additional revenue streams for BPOs