Top U.S. telecom company faced a labor intensive fiber network rollout. With huge technician dispatch numbers country-wide, the company wanted to ensure quality across all
Faced with growing competition and rapidly rising costs, Vodafone Group – a forward-thinking multinational telecommunications provider – wanted to differentiate its customer service delivery and
Read up on how TechSee’s Visual Assistance solution has enhanced customer service delivery and cut operational costs for Orange Spain.
A leader in the US home security industry used visual assistance technology to provide a higher level of support to their customers. The result was
A global Telco sought to automate and enhance their customer experience for both router unboxing and troubleshooting with visual automation.
Discover how a leading brewer used Visual Assistance to boost FCR by 20%, cutting tech dispatches, improving customer satisfaction and reducing costs.
Global manufacturer ABB Robotics aimed at differentiating its service levels to customers by: Improving response time through accessible and scalable remote solutions Lowering operational costs
While the pandemic had a negative effect on almost every industry, service companies were hit especially hard. WCTel, a South Carola-based telecom, found themselves facing
Costa Express, a B2B division of Costa Coffee offering on-the-go self-service coffee bars sought to drive operational efficiency by harnessing digital technology to add value
To meet the challenges of COVID-19, Acuity Brands shifted to a WFH model. They began implementing remote support solutions within their tech support departments to
Learn how TechSee is supporting this leading B2B field service provider with compliance, remote guidance and process automation.
TechSee enables VodafoneZiggo to cut tech dispatches and improve all contact center KPIs with Augmented Reality-based Visual Assistance.