Everything your contact center needs to give live visual assistance with time-saving automation, that improves agent performance; all while making your AI smarter.
Supercharge Your Contact Center with Visual Service
Give your agents and technicians the ability to see what the customers sees. Bridge the visual gap between your customers and contact centers with remote visual customer assistance. Capture live images from every interaction, send visual instructions, and use augmented reality to easily guide even the most technically challenged.
Deflect Calls & Improve Agent Performance
Visual self-service flows with image capture and computer vision AI improve self-service adoption, call deflection, and deliver visual context to your agents for quicker calls and improved customer satisfaction.
Make Wait Time Work For You
Launch workflows directly from any IVR and CRM to drive more efficient customer engagement without having to install an app or download software.
Auto AI Modeling
Turn Great Service Into Smart AI
Turn every live video support session into a rich data point for your AI models. TechSee will automatically pull key images from agent/customer interactions to train AI models to be used for self-service.
Run as a background process, agents and IT teams don’t have to worry about manual data collection or clean-up to get highly accurate AI models. Better live service will translate into better service automation results.
Visual Made Easy - Loved By Agents
Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.
Allow customers to share photos with a single click, on demand or when connectivity is weak or down.
Enable agents to guide customers by non-intrusively sharing their mobile app or screen.
Enable agents to guide customers by non-intrusively sharing their desktop.
Send text messages, including predefined phrases and links, during visual sessions.
Check network connectivity in different locations within the customer’s premises.
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.