Vodafone Group Improves Core Customer Service & Operational KPIs

Faced with growing competition and rapidly rising costs, Vodafone Group – a forward-thinking multinational telecommunications provider – wanted to differentiate its customer service delivery and resolve more issues faster. Vodafone therefore sought out an innovative contact center technology that could provide real-time assistance to customers, increase its First Contact Resolution (FCR) rate and drive down its tech dispatch rate, while boosting customer satisfaction.

Download this success story to learn how TechSee’s solution lowered Vodafone’s technician dispatch rate by 10%, increased its FCR rate by five points, and raised Net Promoter Score (NPS) by 15%. You’ll also discover why Vodafone Group is now considering deploying Eve, TechSee’s AI-powered self-service visual assistant.

 

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