WEBINAR
Slashing product returns with
augmented reality
December 9th, 11:00am ET

DAYS
HOURS
SEC
Success Story

Vodafone Group Improves Core Customer Service & Operational KPIs

Faced with growing competition and rapidly rising costs, Vodafone Group – a forward-thinking multinational telecommunications provider – wanted to differentiate its customer service delivery and resolve more issues faster. Vodafone therefore sought out an innovative contact center technology that could provide real-time assistance to customers, increase its First Contact Resolution (FCR) rate and drive down its tech dispatch rate, while boosting customer satisfaction.

Download this success story to learn how TechSee’s solution lowered Vodafone’s technician dispatch rate by 10%, increased its FCR rate by five points, and raised Net Promoter Score (NPS) by 15%. You’ll also discover why Vodafone Group is now considering deploying Eve, TechSee’s AI-powered self-service visual assistant.

Access the Success Story

Fill out the form below.

Thank you!
This website uses cookies. We inform you that this site uses own, technical and third parties cookies to make sure our web page is user-friendly and to guarantee a high functionality of the webpage. More Information Accept