Reduce customer effort and increase brand loyalty with Visual Assistance.
Deliver AI-powered visual self-service
Increase call deflection with visual self-service to simplify the installation, setup and troubleshooting of communication devices. With TechSee’s patented technology, a visual tech assistant guides your customers, reducing escalations to assisted service.
Watch how TechSee enables Verizon to ensure technician safety during the COVID-19 crisis
Customer receives step-by-step troubleshooting instructions to resolve an internet connectivity problem resulting from cabling issues.
Customer receives clear visual instructions for assistance with operating a new remote control.
Customer receives step-by-step visual instructions for assistance with self-installing a new router.
Customer’s ID is visually verified and visual guidance on app navigation and form completion is provided.
Customer can better understand their phone bill with visual guidance for paper documents or app sharing.
When an outdated router is detected, customer receives recommendations for hardware upgrades.
Customer is asked to upload pictures of their device before they speak with agent. Computer vision AI identifies each device and the issue, for faster resolution.
Computer vision AI verifies field service job completion, reducing need for repeat visits.