Accelerate your digital transformation with visual engagement
TechSee empowers the service teams of global telecom groups to deliver effortless CX, simplify onboarding, troubleshooting and billing, reduce costly truck rolls and enhance self-service.
KEY BENEFITS
Reduce operational costs
Eliminate unnecessary truck rolls by supporting more cases remotely.
Increase customer satisfaction
Reduce effort with interactive visual engagement that creates better CX.
Drive technician enablement
Empower your technicians with visual guidance to increase first time fix rates and cut training time.
Enhance self-service efficiency
Provide visual, interactive self service, allowing consumers to set up and troubleshoot new devices by themselves.
Differentiate your brand
Offer intuitive and engaging visual guidance as part of your digital transformation strategy.
Increase upsell
Leverage visual interactions to sell new devices and digital services.
Deliver AI-powered visual self-service
Increase call deflection with visual self-service to simplify the installation, setup and troubleshooting of communication devices. With TechSee’s patented technology, a visual tech assistant guides your customers, reducing escalations to assisted service.
Watch how TechSee enables Verizon to ensure technician safety during the COVID-19 crisis
Modal Title
USE CASES
Customer receives step-by-step troubleshooting instructions to resolve an internet connectivity problem resulting from cabling issues.
Customer receives clear visual instructions for assistance with operating a new remote control.
Customer receives step-by-step visual instructions for assistance with self-installing a new router.
Customer’s ID is visually verified and visual guidance on app navigation and form completion is provided.
Customer can better understand their phone bill with visual guidance for paper documents or app sharing.
When an outdated router is detected, customer receives recommendations for hardware upgrades.
Customer is asked to upload pictures of their device before they speak with agent. Computer vision AI identifies each device and the issue, for faster resolution.
Computer vision AI verifies field service job completion, reducing need for repeat visits.
From Our Knowledge Center
Reasons for Customer Churn in the Telecom Industry: 2019 Survey Results
Why are they leaving - and how can you stop it? Read exciting new 2019 research into the reasons for churn in telecom and how to reduce it.
6 Common Uses of AI in Telecommunications
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
Global Innovator Vodafone Partners with TechSee for AR Remote Assistance
Vodafone partners with TechSee to introduce company-wide technology that harnesses the power of visual engagement to boost their CX.
