TECHSEE LIVE FIELD SERVICES

Drive technician enablement with AI-powered Visual Assistance

TechSee field services
TechSee's visual assistance tools allows you to support technicians remotely.

Empower Field Technicians with Intelligent Visual Guidance

TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or handling the issue in autonomous assistance mode. With TechSee Live Field Services, organizations boost first-time fix rates, cut operational costs and reduce training times.

MAXIMIZE VALUE WITH THE INDUSTRY’S FIRST AI-POWERED SOLUTION

TechSee's AI-powered visual automation allows you to empower technicians by supporting them remotely.
AI-POWERED VISUAL AUTOMATION

Empower your technicians and experts with a patented Computer Vision AI-based decision support tool for faster issue resolution.

There's no need to download TechSee's browser based solution!
PATENTED BROWSER-BASED SOLUTION

Enable maximum availability with browser-based technology that doesn’t require app download.

The visual guidance solution pioneered by TechSee is fully integrated with your FSM.
INTEGRATED WITH YOUR FSM

Adopt an enterprise-grade solution that is integrated with your FSM for seamless experience.

Watch how TechSee enables Verizon to ensure technician safety during the COVID-19 crisis

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HOW IT WORKS

Remote Technician

Allow technicians to support customers remotely from the back office, avoiding site visits or increasing efficiency through pre-dispatch inspections.

TechSee- Remote Technician
CONNECT

Simple visual connection between remote technician and customer via browser

Techsee- Remote Technician
SEE
Technician sees and grasps customer’s issue immediately
Remote Technician
GUIDE

Technician uses AR tools to show customer how to address the issue

Techsee- Remote Technician
RESOLVE

Technician visually confirms that customer’s issue has been resolved

Remote Expert

Allow technicians to connect from the field with remote experts, supervisors or their peers.

TechSee in action - remote assistance
CONNECT

Simple visual connection between technician and remote expert via FSM app or browser

TechSee in action - remote assistance
SEE

Technician shows issue – expert quickly confirms status and diagnoses cause

TechSee in action - remote assistance
GUIDE

Expert uses AR tools and visual instructions to show technician how to resolve issue

TechSee in action - remote assistance
VERIFY

Expert visually confirms issue resolution and proper job completion

Self-Service

Allow technicians to resolve issues, verify their job and summarize it without contacting a remote expert.

TechSee in action - autonomous assistance
SHOW & IDENTIFY
Technician shows issue to virtual assistant which identifies equipment and cause of issue from knowledge base
TechSee in action - autonomous assistance
GUIDED RESOLUTION

Technician is visually guided to resolution with interactive AR instructions

TechSee in action - autonomous assistance
JOB VERIFICATION

Images of completed job compared with best practices – virtual assistant confirms or rejects

Techsee Live Field Services
JOB SUMMARY

Videos or images of job uploaded, automatically tagged and added to case history in FSM

EXPLORE OUR KEY FEATURES

Video Stream

Receive live video from the user’s smartphone or tablet on a remote expert’s dashboard over web (no app download required) or via the technician’s native app.

TechSee's visual assistance allows the technicians to receive live video stream from the customer's phone.

Mobile to Mobile

Allow experts to connect with their peers from any location via their tablet or mobile phone.

Experts can connect with colleagues via their mobile phones, using TechSee's solution.

VoIP
Support Voice over IP calls as part of the visual session.
 

VoIP calls are supported with TechSee's visual assistance tools.

Photo Mode
Allow users to share photos with a single click, on demand or when connectivity is weak or down.
 

TechSee's visual engagement technology allows users to share photos with one-click.

Visual History
Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.
 

Use TechSee's visual history tool to leverage insights into each customer's support history.

Visual Knowledge Base
Manage visual libraries of pre-defined resolution instructions to be shared with technicians, customers and subcontractors.

TechSee's solution allows you to utilize a visual knowledge based data bank.

Scanner
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
 

It's simple to scan & analyze textual based items with TechSee.

Mobile Screen Mirroring
Enable experts to guide customers and technicians by non-intrusively sharing their mobile app or screen.
 

With TechSee's mobile screen mirroring option, experts can guide technicians/ customers via their screen.

Reporting & Analytics
Gain a wide range of BI and performance insights to drive usage and measure value over time.
 

TechSee's visual solution allows you to gather data and analyze.

Geo-Location
Identify the location of the user during the visual session, for monitoring field technicians and subcontractors.
 

TechSee's geo-location feature lets you identify the location of the customer.

Smart Assist
Deliver real-time visual expert decision support for device and issue recognition, powered by Computer Vision AI.
 

Powered by AI, TechSee's visual guidance tools allows you to deliver real-time support.

Smart Glasses Support
Connect using supported smart glasses for step-by-step AR-based visual guidance.
 

Use smart glasses for step-by-step support with TechSee.

Multiparty Consultation
Connect a 3rd party participant to the visual assistance session for additional expert guidance.
 

TechSee's tools allow an expert third party to connect to the visual support session.

Explore TechSee for Vuzix Smart Glasses.

SMART ASSIST

Powered by our proprietory computer vision AI platform. Real time agent visual support.

JOB VERIFICATION

Automated approval or rejection of the work based on image comparison

D3FF1267-C276-41A4-9EE2-EBB388FEF441Created with sketchtool.
JOB SUMMARY

Videos and images of the job are automatically tagged and assigned to the visual case history

Using Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.

Deliver Visual Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.

From Our Knowledge Center

TechSee details the benefits of using various augmented reality in field service solutions.
Blog
AR Smart Glasses vs AR Mobile App: Which is Best for

How should you use AR as part of your field service - via smart glasses or on mobile phones? Here is when to use each solution.

Techsee live field services
Brochure
TechSee Live Field Services

Learn all about TechSee's intelligent visual support solution for field services.

AI in Field Service
eBook
AI in Field Service: A New Frontier

Find out why AI in field service will increase technician efficiency, reduce costs, help train new workers and improve customer satisfaction.

We believe that showing is better than telling.

TechSee robot illustration

State of Customer Loyalty & Churn
Survey Report 2022

It’s Back!!!
The 3rd Annual State of Customer Loyalty and Churn Report
Pre and Post Pandemic Consumer Sentiment Trends.
What’s changed? What’s more challenging? Why are customers churning?

2022 Customer Loyalty and Churn Survey Report