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TechSee Live
Field Services

Drive technician enablement with AI-powered Visual Assistance

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TechSee field services

Empower Field Technicians with Intelligent Visual Guidance

TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or handling the issue in autonomous assistance mode. With TechSee Live Field Services, organizations boost first-time fix rates, cut operational costs and reduce training times.

Maximize Value with the Industry’s First AI-Powered Solution

AI-Powered Visual Automation

Empower your technicians and experts with a patented Computer Vision AI-based decision support tool for faster issue resolution.

Patented Browser-based Solution

Enable maximum availability with browser-based technology that doesn’t require app download.

Integrated with your FSM

Adopt an enterprise-grade solution that is integrated with your FSM for seamless experience.

Watch how TechSee enables
Verizon to ensure technician safety
during the COVID-19 crisis

how it works

Remote Technician

Remote Expert

Autonomous Assistance

Allow technicians to support customers remotely from the back office, avoiding site visits or increasing efficiency through pre-dispatch inspections.
  • Connect

    Simple visual connection between remote technician and customer via browser

  • See

    Technician sees and grasps customer’s issue immediately

  • Guide

    Technician uses AR tools to show customer how to address the issue

  • Resolve

    Technician visually confirms that customer’s issue has been resolved

Allow technicians to connect from the field with remote experts, supervisors or their peers.
  • Connect

    Simple visual connection between technician and remote expert via FSM app or browser

  • See

    Technician shows issue - expert quickly confirms status and diagnoses cause

  • Guide

    Expert uses AR tools and visual instructions to show technician how to resolve issue

  • Verify

    Expert visually confirms issue resolution and proper job completion

Allow technicians to resolve issues, verify their job and summarize it without contacting a remote expert.
  • Show & Identify

    Technician shows issue to virtual assistant which identifies equipment and cause of issue from knowledge base

  • Guided Resolution

    Technician is visually guided to resolution with interactive AR instructions

  • Job Verification

    Images of completed job compared with best practices - virtual assistant confirms or rejects

  • Job Summary

    Videos or images of job uploaded, automatically tagged and added to case history in FSM

Explore Our Key Features

Video Stream
Receive live video from the user’s smartphone or tablet on a remote expert’s dashboard over web (no app download required) or via the technician’s native app.
Mobile to Mobile
Allow experts to connect with their peers from any location via their tablet or mobile phone.
VoIP
Support Voice over IP calls as part of the visual session.
Photo Mode
Allow users to share photos with a single click, on demand or when connectivity is weak or down.
Visual History
Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.
Visual Journeys
Allow technicians and customers to upload images and videos offline in guided and customized flows, to be viewed by an expert.
Visual Knowledge Base
Manage visual libraries of pre-defined resolution instructions to be shared with technicians, customers and subcontractors.
Scanner
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
Mobile Screen Mirroring
Enable experts to guide customers and technicians by non-intrusively sharing their mobile app or screen.
Reporting & Analytics
Gain a wide range of BI and performance insights to drive usage and measure value over time.
Geo-Location
Identify the location of the user during the visual session, for monitoring field technicians and subcontractors.
Smart Assist
Deliver real-time visual expert decision support for device and issue recognition, powered by Computer Vision AI.
LEARN MORE
Watch how TechSee for Salesforce
Field Service Lightning drives technician enablement

Deliver Visual Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.

SMART ASSIST

Automated visual step-by-step resolution instructions pulled from the knowledge base

JOB VERIFICATION

Automated approval or rejection of the work based on image comparison

JOB SUMMARY

Videos and images of the job are automatically tagged and assigned to the visual case history

FROM OUR KNOWLEDGE CENTER

Blog Augmented reality in field service: smart glasses or mobiles?

Augmented reality in field service: smart glasses or mobiles?

What is the best way to incorporate augmented reality into field service - via smart glasses or on mobile phones? Here’s how to decide.

Learn more
Resources TechSee Live Field Services

TechSee Live Field Services

Learn all about TechSee's intelligent visual support solution for field services.

Learn more
Resources AI in Field Service: A New Frontier

AI in Field Service: A New Frontier

Find out why AI in field service will increase technician efficiency, reduce costs, help train new workers and improve customer satisfaction.

Learn more

We believe that showing is better than telling.

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TechSee robot illustration
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