TechSee Live
Field Services

Drive technician enablement with AI-powered Visual Assistance

Empower Field Technicians with Intelligent Visual Guidance

TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or handling the issue in autonomous assistance mode. With TechSee Live Field Services, organizations boost first-time fix rates, cut operational costs and reduce training times.

Maximize Value with the Industry’s First AI-Powered Solution

AI-Powered Visual Automation

Empower your technicians and experts with a patented Computer Vision AI-based decision support tool for faster issue resolution.

Maximum Availability

Enable service delivery when connectivity is weak or down with minimal bandwidth requirement as well as offline mode.

Integrated with your FSM

Adopt an enterprise-grade solution that is integrated with your FSM for seamless experience.

Explore TechSee for Salesforce Field Service Lightning

How it Works

Assisted Service

Connect

Simple visual connection between technician and remote expert via FSM app or browser
See

Technician shows issue - expert quickly confirms status and diagnoses cause
Guide

Expert uses AR tools and visual instructions to show technician how to resolve issue
Verify

Expert visually confirms issue resolution and proper job completion

Autonomous Assistance

Show & Identify

Technician shows issue to virtual assistant which identifies equipment and cause of issue from knowledge base
Guided Resolution

Technician is visually guided to resolution with interactive AR instructions
Job Verification

Images of completed job compared with best practices - virtual assistant confirms or rejects
Job Summary

Videos or images of job uploaded, automatically tagged and added to case history in FSM

Request a Demo

Deliver Visual Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.

SMART ASSIST

Automated visual step-by-step resolution instructions pulled from the knowledge base

JOB VERIFICATION

Automated approval or rejection of the work based on image comparison

JOB SUMMARY

Videos and images of the job are automatically tagged and assigned to the visual case history

FROM OUR KNOWLEDGE CENTER

Blog

AR for Field Service: Should you Choose Smart Glasses or Mobile Devices?

Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.

Learn more

Resources