TechSee Live Field Services helps keep your first-time fix rates high, resulting in reduced dispatch costs and greater customer satisfaction. Through our visual support platform, field technicians receive visual data from customer service agents prior to being dispatched so they can plan repairs before arriving on site. Your technicians can transmit video and images of technical issues from the field while consulting with an expert or supervisor, located either in the field or at headquarters.
TechSee Live for
Field Services
Provide top customer service in the field with intelligent visual support
Request a DemoEnsure successful technician dispatches with intelligent visual support
Key Benefits
Boost productivity in the field with interactive visual communication
Increase first-time fix rate and shorten time to resolution
Improve customer satisfaction through successful dispatches
Cut technician training time while increasing expert support capacity
How it Works
Connect
Field technician connects to expert via app or mobile browser
Show
Technician shares video, images, and voice from field with expert
Guidance
Expert uses AR tools to show technician how to fix problem
Confirmation
Expert and technician confirm that equipment or service is fixed
Features & Capabilities
Enhance the quality of your field services with advanced visual communication
High availability with app or browser-based access
Offline uploading for time-flexible consultation
Bandwidth optimization for challenging conditions
Intuitive 3-way consultation with expert & supervisor
Fast implementation, minimal training, simple to use
SaaS plug & play, no integration needed