TechSee Live for
Field Services

Provide top customer service in the field with intelligent visual support
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Ensure successful technician dispatches with intelligent visual support

TechSee Live Field Services helps keep your first-time fix rates high, resulting in reduced dispatch costs and greater customer satisfaction. Through our visual support platform, field technicians receive visual data from customer service agents prior to being dispatched so they can plan repairs before arriving on site. Your technicians can transmit video and images of technical issues from the field while consulting with an expert or supervisor, located either in the field or at headquarters.

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Key Benefits

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Boost productivity in the field with interactive visual communication
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Increase first-time fix rate and shorten time to resolution
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Improve customer satisfaction through successful dispatches
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Cut technician training time while increasing expert support capacity

How it Works

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Connect
Field technician connects to expert via app or mobile browser
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Show
Technician shares video, images, and voice from field with expert
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Guidance
Expert uses AR tools to show technician how to fix problem
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Confirmation
Expert and technician confirm that equipment or service is fixed

Features & Capabilities

Enhance the quality of your field services with advanced visual communication
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High availability with app or browser-based access
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Offline uploading for time-flexible consultation
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Bandwidth optimization for challenging conditions
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Intuitive 3-way consultation with expert & supervisor
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Fast implementation, minimal training, simple to use
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SaaS plug & play, no integration needed

Discover Visual Support

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