TechSee Live
Field Services

Enhance customer service in the field with intelligent visual assistance

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Empower field service technicians with visual guidance

TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or supervisor, boosting first-time fix rates, reducing dispatch costs and significantly improving customer satisfaction.

Key Benefits

  • Boost productivity in the field with interactive visual communication

  • Improve customer satisfaction through successful dispatches

  • Increase first-time fix rate and shorten time to resolution

  • Cut technician training time while increasing expert support capacity

  • Reduce operating costs and improve service KPIs

How it Works

  • Connect

    Simple visual connection between field tech and remote expert via browser

  • See

    Expert visualizes and grasps technician’s issue immediately

  • Guide

    Expert uses AR tools to
    show field tech how to address the issue

  • Resolve

    Expert visually confirms that the tech’s issue has been resolved

Automating Field Service Assistance
with AI

TechSee’s Virtual Assistant learns from every field service experience, using deep learning computer vision algorithms to automatically recognize objects and images, and associate them with common issues and resolutions.

Key features

Offline upload
No app to download
Mobile SDK
Device recognition
Geo-tagging
Visual History
Co-browsing
Embedded chat
Adaptive streaming
Silent observe
Reporting & Analytics
Visual knowledge base

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Explore Visual Assistance

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