TechSee Live
Field Services

Enhance customer service in the field with intelligent visual assistance

Empower field service technicians with visual guidance

TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or supervisor, boosting first-time fix rates, reducing dispatch costs and significantly improving customer satisfaction.

Key Benefits

Boost productivity in the field with interactive visual communication
Improve customer satisfaction through successful dispatches
Increase first-time fix rate and shorten time to resolution
Cut technician training time while increasing expert support capacity
Reduce operating costs and improve service KPIs

How it Works

Connect
Simple visual connection between field tech and remote expert via browser
See
Expert visualizes and grasps technician’s issue immediately
Guide
Expert uses AR tools to
show field tech how to address the issue
Resolve
Expert visually confirms that the tech’s issue has been resolved

Automating Field Service Assistance
with AI

TechSee’s Virtual Assistant learns from every field service experience, using deep learning computer vision algorithms to automatically recognize objects and images, and associate them with common issues and resolutions.

Key features

Offline upload

No app to download

Mobile SDK

Device recognition

Geo-tagging

Visual History

Co-browsing

Embedded chat

Adaptive streaming

Silent observe

Reporting & Analytics

Visual knowledge base

Related content

Blog

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Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.

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Resources