Remote Field Service Support & Automated Guidance
Drive technician enablement with AI-powered Visual Assistance
Empower Field Technicians with Intelligent Visual Guidance
TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or handling the issue in autonomous assistance mode. With TechSee Live Field Services, organizations boost first-time fix rates, cut operational costs and reduce training times.
MAXIMIZE VALUE WITH THE INDUSTRY’S FIRST AI-POWERED SOLUTION
Watch how TechSee enables Verizon to ensure technician safety during the COVID-19 crisis
HOW IT WORKS
Allow technicians to support customers remotely from the back office, avoiding site visits or increasing efficiency through pre-dispatch inspections.
Simple visual connection between remote technician and customer via browser
Technician uses AR tools to show customer how to address the issue
Technician visually confirms that customer’s issue has been resolved
Allow technicians to connect from the field with remote experts, supervisors or their peers.
Simple visual connection between technician and remote expert via FSM app or browser
Technician shows issue – expert quickly confirms status and diagnoses cause
Expert uses AR tools and visual instructions to show technician how to resolve issue
Expert visually confirms issue resolution and proper job completion
Allow technicians to resolve issues, verify their job and summarize it without contacting a remote expert.
SHOW & IDENTIFY
Technician is visually guided to resolution with interactive AR instructions
Images of completed job compared with best practices – virtual assistant confirms or rejects
Videos or images of job uploaded, automatically tagged and added to case history in FSM
EXPLORE OUR KEY FEATURES
Receive live video from the user’s smartphone or tablet on a remote expert’s dashboard over web (no app download required) or via the technician’s native app.
Allow experts to connect with their peers from any location via their tablet or mobile phone.
Explore TechSee for Vuzix Smart Glasses.
Deliver Visual Automation with Computer Vision AI
Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.