TECHSEE LIVE FIELD SERVICES
Drive technician enablement with AI-powered Visual Assistance
Empower Field Technicians with Intelligent Visual Guidance
TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or handling the issue in autonomous assistance mode. With TechSee Live Field Services, organizations boost first-time fix rates, cut operational costs and reduce training times.
MAXIMIZE VALUE WITH THE INDUSTRY’S FIRST AI-POWERED SOLUTION
AI-POWERED VISUAL AUTOMATION
Empower your technicians and experts with a patented Computer Vision AI-based decision support tool for faster issue resolution.
PATENTED BROWSER-BASED SOLUTION
Enable maximum availability with browser-based technology that doesn’t require app download.
INTEGRATED WITH YOUR FSM
Adopt an enterprise-grade solution that is integrated with your FSM for seamless experience.
Watch how TechSee enables Verizon to ensure technician safety during the COVID-19 crisis
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HOW IT WORKS
Allow technicians to support customers remotely from the back office, avoiding site visits or increasing efficiency through pre-dispatch inspections.
CONNECT
Simple visual connection between remote technician and customer via browser
SEE
GUIDE
Technician uses AR tools to show customer how to address the issue
RESOLVE
Technician visually confirms that customer’s issue has been resolved
Allow technicians to connect from the field with remote experts, supervisors or their peers.
CONNECT
Simple visual connection between technician and remote expert via FSM app or browser
SEE
Technician shows issue – expert quickly confirms status and diagnoses cause
GUIDE
Expert uses AR tools and visual instructions to show technician how to resolve issue
VERIFY
Expert visually confirms issue resolution and proper job completion
Allow technicians to resolve issues, verify their job and summarize it without contacting a remote expert.
SHOW & IDENTIFY
GUIDED RESOLUTION
Technician is visually guided to resolution with interactive AR instructions
JOB VERIFICATION
Images of completed job compared with best practices – virtual assistant confirms or rejects
JOB SUMMARY
Videos or images of job uploaded, automatically tagged and added to case history in FSM
EXPLORE OUR KEY FEATURES
Receive live video from the user’s smartphone or tablet on a remote expert’s dashboard over web (no app download required) or via the technician’s native app.
Allow experts to connect with their peers from any location via their tablet or mobile phone.
Explore TechSee for Vuzix Smart Glasses.
SMART ASSIST
Powered by our proprietory computer vision AI platform. Real time agent visual support.
JOB VERIFICATION
Automated approval or rejection of the work based on image comparison
JOB SUMMARY
Videos and images of the job are automatically tagged and assigned to the visual case history
Deliver Visual Automation with Computer Vision AI
Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.
From Our Knowledge Center
AR Smart Glasses vs AR Mobile App: Which is Best for
How should you use AR as part of your field service - via smart glasses or on mobile phones? Here is when to use each solution.
TechSee Live Field Services
Learn all about TechSee's intelligent visual support solution for field services.
AI in Field Service: A New Frontier
Find out why AI in field service will increase technician efficiency, reduce costs, help train new workers and improve customer satisfaction.
