TechSee Live
Field Services

Drive technician enablement with AI-powered Visual Assistance

Empower Field Technicians with Intelligent Visual Guidance

TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or handling the issue in autonomous assistance mode. With TechSee Live Field Services, organizations boost first-time fix rates, cut operational costs and reduce training times.

Maximize Value with the Industry’s First AI-Powered Solution

AI-Powered Visual Automation

Empower your technicians and experts with a patented Computer Vision AI-based decision support tool for faster issue resolution.

Patented Browser-based Solution

Enable maximum availability with browser-based technology that doesn’t require app download.

Integrated with your FSM

Adopt an enterprise-grade solution that is integrated with your FSM for seamless experience.

Watch how TechSee enables
Verizon to ensure technician safety
during the COVID-19 crisis

how it works

Remote Technician

Remote Expert

Autonomous Assistance

Allow technicians to support customers remotely from the back office, avoiding site visits or increasing efficiency through pre-dispatch inspections.

Connect

Simple visual connection between remote technician and customer via browser
See

Technician sees and grasps customer’s issue immediately
Guide

Technician uses AR tools to show customer how to address the issue
Resolve

Technician visually confirms that customer’s issue has been resolved

Allow technicians to connect from the field with remote experts, supervisors or their peers.

Connect

Simple visual connection between technician and remote expert via FSM app or browser
See

Technician shows issue - expert quickly confirms status and diagnoses cause
Guide

Expert uses AR tools and visual instructions to show technician how to resolve issue
Verify

Expert visually confirms issue resolution and proper job completion

Allow technicians to resolve issues, verify their job and summarize it without contacting a remote expert.

Show & Identify

Technician shows issue to virtual assistant which identifies equipment and cause of issue from knowledge base
Guided Resolution

Technician is visually guided to resolution with interactive AR instructions
Job Verification

Images of completed job compared with best practices - virtual assistant confirms or rejects
Job Summary

Videos or images of job uploaded, automatically tagged and added to case history in FSM

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Explore Our Key Features

Video Stream

Receive live video from the user’s smartphone or tablet on a remote expert’s dashboard over web (no app download required) or via the technician’s native app.

Mobile to Mobile

Allow experts to connect with their peers from any location via their tablet or mobile phone.

VoIP

Support Voice over IP calls as part of the visual session.

Photo Mode

Allow users to share photos with a single click, on demand or when connectivity is weak or down.

Visual History

Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.

Visual Knowledge Base

Manage visual libraries of pre-defined resolution instructions to be shared with technicians, customers and subcontractors.

Scanner

Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.

Mobile Screen Mirroring

Enable experts to guide customers and technicians by non-intrusively sharing their mobile app or screen.

Reporting & Analytics

Gain a wide range of BI and performance insights to drive usage and measure value over time.

Geo-Location

Identify the location of the user during the visual session, for monitoring field technicians and subcontractors.

Smart Assist

Deliver real-time visual expert decision support for device and issue recognition, powered by Computer Vision AI.

Smart Glasses Support

Connect using supported smart glasses for step-by-step AR-based visual guidance.

Multiparty Consultation

Connect a 3rd party participant to the visual assistance session for additional expert guidance.

LEARN MORE

Explore TechSee for Vuzix Smart Glasses.

Deliver Visual Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.