TechSee BCP webinar

WEBINAR
Ensuring Business Continuity for Field Service Providers with Visual Assistance
April 2, 12:00 ET

DAYS
HOURS
SEC

TechSee Live
Field Services

Drive technician enablement with AI-powered Visual Assistance

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TechSee field services

Empower Field Technicians with Intelligent Visual Guidance

TechSee Live allows technicians to transmit video and images of technical issues from the field while consulting with a remote expert or handling the issue in autonomous assistance mode. With TechSee Live Field Services, organizations boost first-time fix rates, cut operational costs and reduce training times.

Maximize Value with the Industry’s First AI-Powered Solution

AI-Powered Visual Automation

Empower your technicians and experts with a patented Computer Vision AI-based decision support tool for faster issue resolution.

Maximum Availability

Enable service delivery when connectivity is weak or down with minimal bandwidth requirement as well as offline mode.

Integrated with your FSM

Adopt an enterprise-grade solution that is integrated with your FSM for seamless experience.

Explore TechSee for Salesforce Field Service Lightning

How it Works

Assisted Service
  • Connect

    Simple visual connection between technician and remote expert via FSM app or browser

  • See

    Technician shows issue - expert quickly confirms status and diagnoses cause

  • Guide

    Expert uses AR tools and visual instructions to show technician how to resolve issue

  • Verify

    Expert visually confirms issue resolution and proper job completion

Autonomous Assistance
  • Show & Identify

    Technician shows issue to virtual assistant which identifies equipment and cause of issue from knowledge base

  • Guided Resolution

    Technician is visually guided to resolution with interactive AR instructions

  • Job Verification

    Images of completed job compared with best practices - virtual assistant confirms or rejects

  • Job Summary

    Videos or images of job uploaded, automatically tagged and added to case history in FSM

Deliver Visual Automation with Computer Vision AI

Using patented Computer Vision AI technology, the TechSee platform automatically recognizes devices and their issues to provide technicians and experts with real-time visual decision support.

SMART ASSIST

Automated visual step-by-step resolution instructions pulled from the knowledge base

JOB VERIFICATION

Automated approval or rejection of the work based on image comparison

JOB SUMMARY

Videos and images of the job are automatically tagged and assigned to the visual case history

FROM OUR KNOWLEDGE CENTER

Blog AR for Field Service: Should you Choose Smart Glasses or Mobile Devices?

AR for Field Service: Should you Choose Smart Glasses or Mobile Devices?

Smart Glasses Vs. Mobile Devices - a Decision-Making Guide for innovators using augmented reality in field service.

Learn more
Resources TechSee Live Field Services

TechSee Live Field Services

Learn all about TechSee's intelligent visual support solution for field services.

Learn more
Blog The Search for Scalable Tech Support – Customer Service Meets IoT

The Search for Scalable Tech Support – Customer Service Meets IoT

IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time. Probably not much time. Business Insider estimates that the IoT will grow from around 10 billion devices connected now, to between 28 and 34 billion connected devices by 2020. This presents a huge potential

Learn more

We believe that showing is better than telling.

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BUSINESS CONTINUITY

in Customer Service with Visual Assistance