AUGMENTED REALITY
Empower employees and customers to address issues with visual guidance overlaid on mobile video or images of real-world objects.
Bridging the gap between the physical and digital worlds in customer service
Our AI & AR-powered platform overlays clear visual guidance on users’ mobile screens. Combined with highly accurate recognition of devices and issues, this instructional knowledge enables technicians, service reps and customers to achieve rapid resolutions.
Real-time guidance in remote assistance and self-service modes
AR ANNOTATIONS
A wide range of on-screen graphical tools can be used in each remote visual session.
AR TRACKING
Highly accurate, real-time automated object tracking is powered by a unique combination of AR and Deep Learning methods.
AR ASSISTANT
A fully conversational virtual assistant guides users with AR instructions, providing constant feedback and corrections.
IMAGE RECOGNITION
Devices and their parts are recognized in real-life conditions at a high level of accuracy, for optimal AR instructions.
KNOWLEDGE BASE INTEGRATION
Resolution information is immediately retrieved from the enterprise’s knowledge base and translated into AR guidance.
AR MEASUREMENTS
Real-world physical dimensions are easily measured by a remote expert.
HMD
Integrations with smart glasses from leading manufacturers are supported, enabling hands-free AR guidance for technicians.
MULTIPLE AR MODES
AR capabilities can be implemented over the web (with no app download), via native app or integrated into other self-service tools, for real-time or offline image overlaying.
TechSee named one of Fast Company’s Most Innovative AR Companies in the World
TechSee named one of Fast Company’s Most Innovative AR Companies in the World
Most Innovative AR Companies in the World
Explore TechSee for Vuzix Smart Glasses.
From Our Knowledge Center
Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
Augmented Reality in Technical Support: A Perfect Match
Users love how Augmented Reality technical support solves their issues easily. Learn how to integrate AR into your tech support systems.
AR Smart Glasses vs AR Mobile App: Which is Best for Your Business’s Field Service
How should you use AR as part of your field service - via smart glasses or on mobile phones? Here is when to use each solution.