Manufacturing

KEY BENEFITS

Drive technician enablement

Empower engineers with visual guidance to increase your first time fix rate while ensuring their safety.

Cut training time

Guide new technicians with visual instructions.

Decrease machine downtime

Enable onsite staff to resolve issues themselves.

Reduce operational costs

Eliminate no fault found truck rolls by supporting more cases remotely.

Increase customer satisfaction

Reduce customer effort with visual, interactive assistance.

Differentiate your brand

Deliver intuitive and engaging visual guidance as part of your digital transformation strategy.

USE CASES

Operational Guidance

Technician receives on-screen AR instructions on calibrating a manufacturing robot.

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Maintenance

On-site engineer receives visual guidance on refitting a conveyor belt.

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Training

Newly certified engineer receives on-the-job training from a remote supervisor.

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Troubleshooting

Customer receives step-by-step troubleshooting assistance to resolve a production line stoppage.

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Configuration Guidance

Customer receives visual guidance on changing the settings of an industrial laser.

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Field Supervision

Quality of work performed by a third-party contractor is assessed and verified.

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No Fault Found Electronic Product Returns Survey Results

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the

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Resources