Manufacturing

Reduce machine downtime and increase efficiency with real-time remote Visual Assistance.

Manufacturing
ACCELERATE ISSUE RESOLUTION WITH VISUAL ASSISTANCE

Accelerate issue resolution with visual assistance

TechSee enables industrial machinery suppliers to exceed their service and training commitments, providing timely visual support to field engineers and resolving more issues remotely.

KEY BENEFITS

Drive technician enablement

Empower engineers with visual guidance to increase your first time fix rate while ensuring their safety.

Cut training time

Guide new technicians with visual instructions.

Decrease machine downtime

Enable onsite staff to resolve issues themselves.

Reduce operational costs

Eliminate no fault found truck rolls by supporting more cases remotely.

Increase customer satisfaction

Reduce customer effort with visual, interactive assistance.

Differentiate your brand

Deliver intuitive and engaging visual guidance as part of your digital transformation strategy.

USE CASES

Operational Guidance

Technician receives on-screen AR instructions on calibrating a manufacturing robot.

Maintenance

On-site engineer receives visual guidance on refitting a conveyor belt.

Training

Newly certified engineer receives on-the-job training from a remote supervisor.

Troubleshooting

Customer receives step-by-step troubleshooting assistance to resolve a production line stoppage.

Configuration Guidance

Customer receives visual guidance on changing the settings of an industrial laser.

Field Supervision

Quality of work performed by a third-party contractor is assessed and verified.

Job Verification

Computer vision AI verifies field service job completion, reducing need for repeat visits.

Explore how you can increase call
deflection with Computer Vision AI

From Our Knowledge Center

Manufacturing
Resources
No Fault Found Electronic Product Returns Survey Results

Welcome to the first major research project since 2011 on the subject of no fault found returns of e

Retail
Resources
Leading Payment Processor Comdata Slashes AHT by 20%

TechSee enables payment processor Comdata to improve all customer service KPIs using Augmented Reality-based Visual Assistance.

Visual Assistance for Self-Installation
Resources
How Visual Assistance Simplifies Self-Installation

Learn how Visual Assistance technology is proven to effortlessly resolve even the most complex product installation issues.

EXPLORE VISUAL ASSISTANCE