Learn about Visual Support, Support of Things

Augmented Reality in Customer Service – Infographic

As augmented reality increases in popularity, customer service is recognizing its potential to transform contact centers, and self-service

Infographics

AI Transforming Customer Service: An Infographic

A fun and informative infographic showing how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.

Brochures

Visual Customer Assistance for Retail

Visual support allows retail brands to provide an enhanced customer experience at every touch point of the process – before, during and after the sale

Brochures

Visual Customer Assistance for Utilities

Visual support helps utility companies reduce operational costs, increase self-service, promote field safety, boost customer satisfaction, and improve KPIs.

Brochures

Visual Customer Assistance for Insurance

Implementing a visual engagement for insurance solution enhances the digital claims process, improves KPIs and helps insurers compete in a tough market

Brochures

Visual Customer Assistance for Consumer Electronics

Visual support allows consumer electronics brands, manufacturers, retailers, warranty providers and BPOs to enhance support for consumer electronic devices.

Best Practices

How to Improve NPS and Reduce Customer Churn with Visual Support

Learn key tips for improving NPS score within your organization. An increase in NPS has been proven to reduce customer churn and positively affect all KPIs.

Best Practices

How to Improve FCR Rate with Visual Support

The implementation of Visual Support in call centers increases First Contact Resolution and delivers an enhanced customer experience

White Papers

Smart Vision – How Computer Vision AI is Transforming Customer Care

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement

Infographics

Self Installation Survey – Infographic

See an overview of results from a broad survey about US consumers’ experiences and preferences when installing new home electronic devices.

Survey

Self Installation Survey – The Full Report

View the full survey results, and get clear insights on US consumers’ experiences and preferences when installing new home electronic devices

Best Practices

How to Reduce Truck Rolls with Visual Support

Learn how Visual Support can help optimizing the entire process around truck rolls and technician dispatches.

White Papers

The OmniChannel Visual Customer Experience Revolution

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? Read on for surefire solutions.

Success Stories