WEBINAR
Ahead of the KPI curve - How Visual Assistance Delivers Across all Contact Center Metrics
DAYS
HOURS
SEC
Information and insights related to
our products, industries and technologies
Featuring TechSee’s Tom Tseki, VP of Sales North America and Aviv Atlas, Head of Customer Success, this webinar discusses the principles behind Visual Assistance, how it evolved and how it works. We also share the benefits that some of our biggest customers experience. And lastly, you’ll get a sneak preview of where Visual Assistance is
Call deflection is the process of routing a customer enquiry to an alternative service channel. The aim for companies wondering how to reduce call center volume is both ensure to customers receive the guidance they need in the most efficient manner and to cut the volume of inbound calls handled by human agents. Instead, enquiries
TechSee’s latest survey of 3,000 US consumers explores the reasons for the growing problem of No Fault Found (NFF) returns of electronic devices. The eye-opening headline results of this study can be seen in our stunning NFF survey infographic. 41% of consumers have returned a non-defective electronic in the past 12 months 67% of consumers
Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the
Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement
