WEBINAR
Slashing product returns with
augmented reality
December 9th, 11:00am ET
DAYS
HOURS
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Information and insights related to
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Remote support is an evolutionary multi-phase journey. The Maturity model allows you to evaluate the maturity of your remote support capabilities and help you understand qualitatively where you stand based on your organization’s goals. Download this infographic that provides an at-a-glance look at the 5 levels of the remote support maturity spectrum
In the current environment where safety is paramount, social distancing is the norm, and every expense is scrutinized, remote support has moved from a nice-to-have service offering to a must-have one across industries. To be sure, remote support is not a new concept. For years, organizations have been attempting to resolve more of their customer’s
Several months into the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. An initial survey on customer expectations of service delivery was conducted in early May, showing a high demand for technical support alongside widespread safety concerns at the pandemic’s onset. A follow-up survey was recently conducted
Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the
TechSee’s latest survey of 3,000 US consumers explores the reasons for the growing problem of No Fault Found (NFF) returns of electronic devices. The eye-opening headline results of this study can be seen in our stunning NFF survey infographic. 41% of consumers have returned a non-defective electronic in the past 12 months 67% of consumers
Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement
OCTOBER EDITION
![Augmented Reality in Customer Service [Infographic]](https://techsee.me/wp-content/uploads/2018/11/AR-Customer-Service-infographic-360x200.png)
