Several months into the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. An initial survey on customer expectations of service delivery was conducted in early May, showing a high demand for technical support alongside widespread safety concerns at the pandemic’s onset. A follow-up survey was recently conducted
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No Fault Found Electronic Product Returns Survey Results
Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products. When you download the survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates. In fact, according to the
2019 No Fault Found Product Returns Survey – Infographic
TechSee’s latest survey of 3,000 US consumers explores the reasons for the growing problem of No Fault Found (NFF) returns of electronic devices. The eye-opening headline results of this study can be seen in our stunning NFF survey infographic. 41% of consumers have returned a non-defective electronic in the past 12 months 67% of consumers
![Augmented Reality in Customer Service [Infographic]](https://techsee.me/wp-content/uploads/2018/11/AR-Customer-Service-infographic-360x200.png)
Smart Vision – How Computer Vision AI is Transforming Customer Care
Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement
