Reports

Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end-users. It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. The technology has been proven to improve ROI by boosting efficiency in contact centers and field

For years, service organizations have recognized the financial advantages of reducing truck rolls. But new approaches have shown that the cost of the truck roll is more than just the direct costs related to labor and vehicle expenses. Read this report to explore other areas of wasted resources and discover new considerations for calculating the

The future of customer service is about transitioning from cost centers that resolve issues to profit centers that increase revenue by generating upsells. According to Gartner research, by 2025, 40% of customer service organizations will become profit centers by implementing digital customer engagement, dissolving organizational silos, and increasing collaboration between departments.  In the report ‘12

It’s no secret that customer service is a money drain. And the better service you want to provide, the more money you have to spend. But new thinking is transitioning customer service from a cost center to a relationship-based profit center. The report, “7 Steps to Take Your Customer Service from Cost Center to Profit

Remote visual assistance has become firmly entrenched in many customer service workflows today. The technology is being driven by a growing focus on reducing customer effort and optimizing costs, and advances in technology that enhance the experience with remote tools, such as video, augmented reality, and computer vision. As organizations embark on the journey to

Introducing the visual assistance element is the key to successful hands-off and cost-effective interactions with customers.

In the new normal, service organizations recognize that providing contactless service is the key to providing effortless customer experience.

Discover the three key aspects of achieving maximal adoption of remote customer support tools: reducing employee effort, cutting customer effort, and engaging management.

Boosting technician utilization rates is the key to productivity and profitability as well as customer safety and satisfaction. Discover the 6 visual strategies that boost this core field service KPI.

Discover the three strategies enterprises are using to address customers’ safety concerns by providing visual contactless service.

Discover why collaboration between contact center agents and field technicians is now a top priority for leading enterprises and how visual technology can help your organization to encourage it.

Service delivery continuity during crisis scenarios is vital objective of companies in all sectors – read four case studies that demonstrate how leading enterprises are enabling business as usual.

Get the report that explains how Visual Assistance ensures business continuity and promotes safety by supporting work from home for field technicians, contact center agents and IT staff.

Employee safety is top of mind for companies during the COVID-19 crisis. Read how remote visual solutions are key to containing the pandemic.

Discover how Computer Vision AI is set to transform the field service sector.

Learn how Visual Assistance technology is proven to effortlessly resolve even the most complex product installation issues.

Learn how Visual Assistance can help to optimize the entire process around technician dispatches.

Leading enterprises are discovering the power of Visual Assistance to reduce machine downtime, cut tech dispatches and boost the bottom line.

Learn how implementing visual support can give a huge, long-term boost to your NPS.

The implementation of Visual Support in call centers increases First Contact Resolution and delivers an enhanced customer experience

Slash AHT in your contact center with the power of Visual Assistance technology.

CES is emerging as a key CX metric – here’s how you can achieve the highest possible score.

Find out how consumer electronics companies are using AR-powered Visual Assistance technology to prevent No Fault Found product returns.

What you see is what you get – these 12 Visual Assistance customer service stories prove that having eyes on the problem is the best way for an agent to resolve it.