Reports

Service delivery continuity during crisis scenarios is vital objective of companies in all sectors – read four case studies that demonstrate how leading enterprises are enabling business as usual.

Get the report that explains how Visual Assistance ensures business continuity and promotes safety by supporting work from home for field technicians, contact center agents and IT staff.

Employee safety is top of mind for companies around the world during the coronavirus crisis. Read the report that explains why remote visual solutions are key to containing the epidemic.

Discover how Computer Vision AI is set to transform the field service sector.

Learn how Visual Assistance technology is proven to effortlessly resolve even the most complex product installation issues.

Learn how Visual Assistance can help optimizing the entire process around truck rolls and technician dispatches.

Leading enterprises are discovering the power of Visual Assistance to reduce machine downtime, cut tech dispatches and boost the bottom line.

Learn how implementing visual support can give a huge, long-term boost to your NPS.

The implementation of Visual Support in call centers increases First Contact Resolution and delivers an enhanced customer experience

Slash AHT in your contact center with the power of Visual Assistance technology.

CES is emerging as a key CX metric – here’s how you can achieve the highest possible score.

Find out how consumer electronics companies are using AR-powered Visual Assistance technology to prevent No Fault Found product returns.

What you see is what you get – these 12 Visual Assistance customer service stories prove that having eyes on the problem is the best way for an agent to resolve it.