Global interest in Generative AI is growing exponentially. Customer service industry leaders are looking for ways to take advantage of Generative AI. However, public opinion
2023 Customer Service in Statistics is a dive into the most relevant and popular customer service data points and how TechSee’s advanced AI capabilities drive
With TechSee, businesses can provide unparalleled customer service that is deeply rooted in real-world experience. Our AI assistant leverages the insights gathered from millions of
Economic uncertainty and rising customer expectations are pushing field service leaders to look for new, innovative solutions to today’s market challenges. This report explores how
Customer loyalty to telecom providers is down 22% post-pandemic. New research shows that consumer stickiness is impacted far more by the customer experience than ever
The days of product-dependent brand loyalty are over. Today, consumer stickiness is impacted mostly by customer experience. With 80% of customers churning due to dissatisfaction
The pandemic has changed churn trends in the insurance industry in shocking ways. Today, consumer stickiness is impacted far more by the customer experience. Most
Where there’s smoke there is fire, and 67% of customers are not satisfied with the service they receive in 2022. This report dives into why.
In the shadow of COVID-19, many IT organizations found themselves faced with the challenge of supporting a newly formed or extended work-from-home (WFH) staff. While
More and more companies are recognizing that ‘contactless’ goes hand in hand with ‘effortless’ – reducing customer effort in the new normal means addressing safety
Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end-users. It establishes a live video stream with the customer
For years, service organizations have recognized the financial advantages of reducing truck rolls. But new approaches have shown that the cost of the truck roll
