Product returns represent a costly endeavor for manufacturers and retailers. Approximately 10.6% of total U.S. retail sales – that’s $428 billion in merchandise — were returned in 2020. While most companies consider these returns a necessary evil, a new White Paper by The Blumberg Advisory Group explores whether this pain could be minimized. Key Insights
White Papers
Smart Vision – How Computer Vision AI is Transforming Customer Care
Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to improve customer care and meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. While AI has made great strides in enhancing customer care and call center capabilities, the CX can only be truly transformed when call centers implement