TechSee’s visual assistance platform was the ideal technology for ServiceNow customers. TechSee is now seamlessly integrated within ServiceNow to deliver real-time, AI-powered remote video assistance. The scalable solution, called ServiceNow Virtual Agent, is an end-to-end, intelligent conversational experience that enables instant resolution to common requests, increases employee and customer satisfaction, and keep agents focused on more pressing issues. TechSee’s intelligent visual capabilities has enabled ServiceNow to expand operational efficiency with its multi-patented, browser-based service for intuitive, app-free visual engagement.
ServiceNow Virtual Agent redefines the support experience, enabling customers to help themselves 24/7 while still receiving a personalized experience on a single, secure platform. The technology boosts call deflection and agent productivity by automatically routing issues to a chatbot, thereby reducing call volumes and increasing efficiency.