Techsee ServiceNow

TECHSEE SERIVCENOW INTEGRATION

TechSee’s remote visual assistance solution is the driving force behind ServiceNow Virtual Agent, enabling agents to see exactly what their customers see directly from the ServiceNow console. This enables them to rapidly identify issues, find the correct resolutions and guide customers using Augmented Reality on their smartphone screens. 

operator_SN

Although conversational AI platforms – known as chatbots – have become commonly used across enterprises to automate and scale one-on-one conversations, their ability to troubleshoot issues is limited simply because chatbots cannot see. When a customer interacts with a chatbot, the success of the communication is highly dependent on the customer’s ability to accurately describe (and type) the issue at hand. The chatbot’s ability to interpret the customer’s phrases, nuances and complex reality is limited as well, resulting in a less than stellar record of resolutions.  

TECHSEE FOR SERVICENOW

TechSee’s visual assistance platform was the ideal technology for ServiceNow customers. TechSee is now seamlessly integrated within ServiceNow to deliver real-time, AI-powered remote video assistance. The scalable solution, called ServiceNow Virtual Agent, is an end-to-end, intelligent conversational experience that enables instant resolution to common requests, increases employee and customer satisfaction, and keep agents focused on more pressing issues. TechSee’s intelligent visual capabilities has enabled ServiceNow to expand operational efficiency with its multi-patented, browser-based service for intuitive, app-free visual engagement. 

ServiceNow Virtual Agent redefines the support experience, enabling customers to help themselves 24/7 while still receiving a  personalized experience on a single, secure platform. The technology boosts call deflection and agent productivity by automatically routing issues to a chatbot, thereby reducing call volumes and increasing efficiency. 

techsee-servicenow-integration

KEY FEATURES

SSO

SINGLE SIGN ON

for constant access when logged into ServiceNow 

one time click

ONE CLICK SESSION INITIATION

ensuring effortless experience for agents and customers

Web based live video stream

PATENTED WEB-BASED TECHNOLOGY

avoiding the need to download an app and eliminating friction

TechSee icon

VISUAL CUSTOMER HISTORY

enabling experts to review previous customer episodes

TechSee icon

COMPUTER VISION AI

for recognizing devices and their issues and pulling resolutions from the Zendesk Guide

Integrations

INTEGRATED FUNCTIONALITIES

CRM Connector SSO
Iframe

HOW IT WORKS

TechSee: Step 1

1. Connect

TechSee: Step 2

2. See

TechSee: Step 3

3. Guide

TechSee: step 4

4. Validate

KEY BENEFITS

customer effort

REDUCED CUSTOMER EFFORT

and enhance brand loyalty with frustration-free issue resolution

tech dispatch

REDUCED TECHNICIAL DISPATCH

and enable experts to achieve more remote resolutions

Leadership

TECHNOLOGY LEADERSHIP

with an innovative visual solution

Visual Knowledge Sharing

VISUAL KNOWLEDGE SHARING

between departments to optimize service delivery and refine best practices

Customer Experience

ENHANCED CX

across all engagement channels, reducing Time to Resolution and avoiding escalations

Enhance Self Service

SELF SERVICE

to give users resolutions in seconds—no need to wait for an available agent

contact center efficiency

CONTACT CENTER EFFICIENCY

cut costs, increase agent productivity, and operational KPIs

We believe that showing is better than telling

This website uses cookies. We inform you that this site uses own, technical and third parties cookies to make sure our web page is user-friendly and to guarantee a high functionality of the webpage. More Information Accept