TechSee and zendesk

TECHSEE ZENDESK INTEGRATION

TechSee’s remote visual assistance solution enables Zendesk customers to offer personalized visual-based assistance and remote technician support capabilities. TechSee’s real-time visual support boosts productivity, optimizes costs, improves CX, and achieves next-level customer engagement. 

TechSee operator

Ever-increasing customer demands have made it harder for enterprises to manage field service fleets and contact centers. Field service technicians often depend on remote experts for specific aspects of the job, such as confirmation, remote guidance, quality control, or safety. Computer vision AI helps the remote expert see the technician’s issue or the customer’s problem, driving efficiencies in the resolution process. In the past, this level of visual connection required high-effort interactions or bandwidth-heavy app downloads. Now, Zendesk has partnered with TechSee to make it easier for agents to invite technicians and customers to share live video streams via mobile phones. 

TECHSEE FOR ZENDESK

TechSee’s visual assistance technology is seamlessly embedded within Zendesk to deliver real-time, visual remote support for field services. An industry-first, TechSee is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. With the ability to integrate the contact center with the CRM and Zendesk, TechSeeThe provides technicians, agents, and customers with interactive visual guidance to resolve issues quickly and effectively. 

The connected and agile platform integrates multiple data sets and workflows across contact centers, field services, and third-party systems for enhanced collaboration.  The convenience of initiating the visual support functionality directly from the Zendesk ticket form makes the transition seamless and drives user adoption. 

 
techsee zendesk integration

KEY FEATURES

TechSee icon

ONE-CLICK SESSION INITIATION

 from within Zendesk ticket form with timestamp record added to ticket notes

Web based live video stream

PATENTED WEB-BASED TECHNOLOGY

avoiding the need to download an app and eliminating friction

TechSee icon

VISUAL CUSTOMER HISTORY

enabling experts to review previous customer episodes from the ticket

TechSee icon

COMPUTER VISION AI

for recognizing devices and their issues and pulling resolutions from the Zendesk Guide

Integrations

INTEGRATED FUNCTIONALITIES

CRM Connector SSO
Iframe

HOW IT WORKS

TechSee: Step 1

1. Connect

TechSee: Step 2

2. See

TechSee: Step 3

3. Guide

TechSee: step 4

4. Validate

KEY BENEFITS

customer effort

REDUCED CUSTOMER EFFORT

and enhance brand loyalty with frustration-free issue resolution

Leadership

TECHNOLOGY LEADERSHIP

with an innovative visual solution

contact center efficiency

CONTANCT CENTER EFFICIENCY

by cutting costs, increasing agent productivity and operational KPIs

Visual Knowledge Sharing

VISUAL KNOWLEDGE SHARING

between departments to optimize service delivery and refine best practices

Customer Experience

ENHANCED CX

across all engagement channels, reducing Time to Resolution and avoiding escalations

We believe that showing is better than telling

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