TECHSEE ZENDESK INTEGRATION
TechSee’s remote visual assistance solution enables Zendesk customers to offer personalized visual-based assistance and remote technician support capabilities. TechSee’s real-time visual support boosts productivity, optimizes costs, improves CX, and achieves next-level customer engagement.
Ever-increasing customer demands have made it harder for enterprises to manage field service fleets and contact centers. Field service technicians often depend on remote experts for specific aspects of the job, such as confirmation, remote guidance, quality control, or safety. Computer vision AI helps the remote expert see the technician’s issue or the customer’s problem, driving efficiencies in the resolution process. In the past, this level of visual connection required high-effort interactions or bandwidth-heavy app downloads. Now, Zendesk has partnered with TechSee to make it easier for agents to invite technicians and customers to share live video streams via mobile phones.
TECHSEE FOR ZENDESK
TechSee’s visual assistance technology is seamlessly embedded within Zendesk to deliver real-time, visual remote support for field services. An industry-first, TechSee is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. With the ability to integrate the contact center with the CRM and Zendesk, TechSeeThe provides technicians, agents, and customers with interactive visual guidance to resolve issues quickly and effectively.
The connected and agile platform integrates multiple data sets and workflows across contact centers, field services, and third-party systems for enhanced collaboration. The convenience of initiating the visual support functionality directly from the Zendesk ticket form makes the transition seamless and drives user adoption.
KEY FEATURES
ONE-CLICK SESSION INITIATION
from within Zendesk ticket form with timestamp record added to ticket notes
PATENTED WEB-BASED TECHNOLOGY
avoiding the need to download an app and eliminating friction
VISUAL CUSTOMER HISTORY
enabling experts to review previous customer episodes from the ticket
COMPUTER VISION AI
for recognizing devices and their issues and pulling resolutions from the Zendesk Guide
INTEGRATED FUNCTIONALITIES
CRM Connector SSO Iframe
KEY BENEFITS
REDUCED CUSTOMER EFFORT
and enhance brand loyalty with frustration-free issue resolution
TECHNOLOGY LEADERSHIP
with an innovative visual solution
CONTANCT CENTER EFFICIENCY
by cutting costs, increasing agent productivity and operational KPIs
VISUAL KNOWLEDGE SHARING
between departments to optimize service delivery and refine best practices
ENHANCED CX
across all engagement channels, reducing Time to Resolution and avoiding escalations
