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How to Reduce Returns: 8 Tried & True Tactics
Customer Experience
How to Reduce Returns: 8 Tactics
Product returns are a costly proposition for the vast majority of manufacturers and retailers.  According to the National Retail Federation...
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The UK Fuel Shortage 2021: How to Ensure Business Continuity
Field Service
The UK Fuel Shortage 2021: How to Ensure Business Continuity
With drivers queued up for hours waiting for petrol and station after station simply out of fuel, Britain’s fuel shortage...
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Brouhaha in Broadcasting: The Cable Digital Transformation
Business Operations
Brouhaha in Broadcasting: The Cable Digital Transformation
The cable industry is at a crossroads. No longer are consumers watching news, entertainment, and sports over a limited number...
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Beyond Remote Support: 5 Ways Your Organization Can Use Visual Assistance
Business Operations
Beyond Remote Support: 5 Ways Your Organization Can Use Visual Assistance
When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote...
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IT’s Role in Support for Remote Workers
IT
IT’s Role in Support for Remote Workers
After scrambling to set up remote working environments at the start of the pandemic, enterprises have largely recognized its advantages...
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Warranty Cost Management: Guarantee Satisfaction & Profitability
Customer Experience
Warranty Cost Management: Guarantee Satisfaction & Profitability
Product warranty management has become an area of focus for many manufacturers. When a product breaks or does not function...
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The High Cost of Being Unprepared: How Field Services Can Create a Disaster Recovery Plan
Field Service
The High Cost of Being Unprepared: How Field Services Can Create a Disaster Recovery Plan
2020 and 2021 have been roller-coaster years for businesses, having to respond and pivot from one crisis after another. From...
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Overcoming the Challenges of Medical Device Support
Business Operations
Overcoming the Challenges of Medical Device Support
In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings,...
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Hear from the Experts: Thoughts on the Future of Computer Vision and Visual Self Service
Customer Experience
Hear from the Experts: Thoughts on the Future of Computer Vision and Visual Self Service
Customer service capabilities have recently taken a giant leap forward with the launch of Eve Cortex, the world’s first Computer...
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How To Calculate The True Cost Of a Truck Roll
Field Service
How To Calculate The True Cost Of a Truck Roll
Technician dispatches, known colloquially as “truck rolls,” are considered a necessary evil for many service organizations. If a customer has...
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EVE Cortex: The first scalable visual AI assistant in the industry
Customer Experience
EVE Cortex: The first scalable visual AI assistant in the industry
The pandemic was the catalyst that pushed many service organizations to re-think the way they interact with customers.  Companies recognized...
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5 Proven Ways to Boost Adoption of Visual Assistance
Business Operations
5 Proven Ways to Boost Adoption of Visual Assistance
Visual Assistance is Powerful - If Adopted Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support...
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4 Innovations that Help Reduce Truck Rolls
Field Service
4 Innovations that Help Reduce Truck Rolls
It’s no secret that truck rolls are a necessary evil for the service industry. Yes, they cost a lot. Absolutely,...
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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them
Contact Center
6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them
The gig economy is exploding, spawned by well-known apps such as Fiverr, TaskRabbit, Thumbtack, and Upwork that serve as digital...
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5 Ways Home Security Firms can Boost CX with Visual Assistance
Customer Experience
5 Ways Home Security Firms can Boost CX with Visual Assistance
The future of the market for home security firms is bright. Rising crime rates, falling prices of home security devices,...
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