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Customer Self-Service: Pros, Cons, Examples
Customer Experience
Customer Self-Service: Pros, Cons, Examples
Let's start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer...
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First Call Resolution: Definition, Challenges, Best Practices
Contact Center
First Call Resolution: Definition, Challenges, Best Practices
There is some good news on the customer service front. According to Microsoft’s Global State of Customer Service Report, 63%...
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Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
Customer Experience
Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
Remote assistance AR has gained immense popularity and is expected to continue evolving and seeing growth in 2022 and beyond,...
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10 Innovative Ways Companies are Winning with AI Today
Business Operations
10 Innovative Ways Companies are Winning with AI Today
It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any...
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Call Center Attrition: How To Mitigate Employee Turnover in 2022
Contact Center
Understanding & Mitigating Call Center Attrition in 2022: Definition, Rate, Industry Benchmarks
Unprecedented levels of turnover are a sign of the times, and organizations are paying the price. Employees are leaving for...
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How AI Technologies Can Facilitate the 5G Rollout
Business Operations
How Computer Vision AI Facilitates 5G Rollout in the Telecom Industry
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is...
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The Leading Call Center Technologies to Watch For in 2022
Contact Center
The Leading Call Center Technologies to Watch For in 2022
In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service,...
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TechSee’s Year in Review
Customer Experience
2021: TechSee’s Year in Review
As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year...
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2022 Trends That Will Impact the Call Center Industry
Contact Center
2022 Trends That Will Impact the Call Center Industry
In the last few years, the call center industry has been upended by a combination of new pandemic-driven ways of...
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The True Remote IT Support Cost & How to Optimize this Necessary Expense
IT
The True Remote IT Support Cost & How to Optimize this Necessary Expense
The pandemic has ushered in a new age of the remote workforce. Far from being a temporary phase, Stanford University...
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The New Hybrid Field Service Model: Does Visual Assistance Have A Part To Play?
Field Service
The Benefits of Visual Assistance in the New Hybrid Field Service Model
The pandemic has transformed how field service is delivered, with the industry focused on servicing customers in the most efficient...
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A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’s
Contact Center
A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’s
When customers need help, they most often turn to the company’s 800 number for support. According to research, more than...
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How to Reduce Returns: 8 Tried & True Tactics
Customer Experience
How to Reduce Returns: 8 Tactics
Product returns are a costly proposition for the vast majority of manufacturers and retailers.  According to the National Retail Federation...
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The UK Fuel Shortage 2021: How to Ensure Business Continuity
Field Service
The UK Fuel Shortage 2021: How to Ensure Business Continuity
With drivers queued up for hours waiting for petrol and station after station simply out of fuel, Britain’s fuel shortage...
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Brouhaha in Broadcasting: The Cable Digital Transformation
Business Operations
Brouhaha in Broadcasting: The Cable Digital Transformation
The cable industry is at a crossroads. No longer are consumers watching news, entertainment, and sports over a limited number...
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