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Optimizing AHT During a Visual Engagement Session
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1)...
Service Automation Comes to Mobile Apps With the VI Mobile SDK
Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully...
A New Strategic Approach For Field Service Leaders in 2023: Visual Engagement Technology
Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent...
Benefits of Remote Visual Assistance Technology For Property Managers and Tenants
The number of renters in the US is steadily increasing. According to Statista, 34.4% of the homes in the US...
Innovative Call Center Technology Trends For 2023
Call centers are the backbone of many businesses for customer support. After nearly three years of work and life upheaval,...
TechSee Joins the Amazon Web Services Partner Network
TechSee, Whose Platform is Built on AWS, Now Pivots to Deliver Deeper Visual Solutions for the AWS Customer Network....
3 Main Challenges Field Service Leaders Face in 2023
Today’s field service leaders face a growing number of challenges, many of them not dissimilar to those faced by their...
5 Ways to Ensure Your Support Organization is Ready for the Holiday Rush
The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without...
Improving Customer Support with Mobile Screen Mirroring
Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues,...
TechSee Partners with TELUS International to Enhance Tech Stack
TechSee teams with TELUS International to bring live computer vision to market in engagement centers. New York, NY, November 10,...
Oracle + TechSee Integrate to Support the Next Generation Of Field Service Operations
Field Service leaders are at a crossroads. There is a greater need to meet customer demand while keeping up with...
TechSee Partners with Neuraflash to Provide AI-Powered Visual Engagement
The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting...
Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider
Making the leap from engaging with customers and agents via text and voice, to visual and live video is a...
How Customer Loyalty has Changed Post-Pandemic, and What You Should Do About It
Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the...
New Data Shows Post Pandemic Impact of Customer Loyalty Resulting in Increased Likelihood to Churn from Poor Service
TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry. New York, August...
