Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
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A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants
Super-Agent comic: Superhero uses AI powers and visual assistance to save Customer Service from high agent attrition.
Learn how AI can deliver benefits in assisted service, self-service, or even a hybrid of the two.
Computer vision brings value to decision support systems in call/chat centers, delivering the positive customer experience so critical to success.
Visual engagement tools improve the sales process through personalization and deliver a customer experience that is both fun and efficient
4 field service technology that enable better customer communications, time savings, feedback requests and remote technician support.
Building a customer centric culture in an enterprise starts with true service excellence: 3 true stories from the trenches to illustrate.