We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
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2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
Billing and payment issues are common customer service problems examples. Visual engagement empowers agents for faster issue resolution
A list of the hottest Smart Home events on the 2019 CES schedule, as well as the most promising CES Smart Home startups not to be missed.
Post-Christmas tech returns are a nightmare for retailers. Learn how augmented reality used as an instructional tool can help them celebrate.
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.