Infographic – AR in Customer Service
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
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2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
SUPER AGENT – Helping Chatbots Work Smarter
In the latest comic, Super-Agent saves Customer Service by using AI technologies to help the chatbot perform better.
Augmented Reality Remote Assistance – The Complete Guide
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
4 AI Trends that will Transform the Telecom Industry in 2019
Artificial intelligence applications in the telecommunications industry help optimize infrastructure and deliver an enhanced CX
How to Achieve Personalized Customer Service with AI Tools
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
Why is my smart device making me feel dumb? The challenges of onboarding IoT devices
Onboarding smart devices made simple for the consumer, and cost-effective for the enterprise, See the latest Onboarding solutions.
Millennial Generation Customer Service – The Ultimate Guide
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
3 Ways Digital Twin Technology is Transforming Customer Support
Digital Twin example of how strengthening the physical-virtual bond can have a transformative impact on the customer support domain
The Bots Have Eyes: Why the Evolution of Visual Chatbots is Exciting
A featured article by our CTO Ronen Rozenberg about the great potential of visual bots and what it will take to get there.
