Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
In the age of self-service, enterprises must adapt their KPI approach to customer service success in order to reflect the new reality.
Visual automation is now boosting agent productivity at the contact centers of tier 1 global groups. This new white paper deconstructs the technology.
Virtual Employee Assistants are about to redefine contact center careers - get the inside track on the technologies shaping this revolution.
Learn how to optimize insurance claims processing with computer vision.
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019