Smart Home Support – 4 Key Technologies to Simplify Service
Get to grips with the 4 core technologies that simplify Smart Home support and deliver standout self service.
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5 Leading Augmented Reality enterprise use cases
From field services and logistics to interactive user manuals, these are the Augmented Reality enterprise use cases that are reinventing our world.
Halloween Horrors: Monsters that Cause Call Center Attrition
This Halloween, take on the contact center monsters that terrify your agents and lead directly to attrition.
5 Steps Toward a Successful Self-Service Strategy
Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
Next Issue Avoidance – How contact centers can preempt follow-up calls
Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
Customer retention rates depend on understanding these 3 personas
There are three types of churning customer - the Dissatisfied, the Vulnerable and the Disengaged. Meet them here and discover how to keep them loyal.
Creating a collaborative contact center culture
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery - here's what you need to know.
Crash and Churn: survey reveals the customer service fails that cause attrition
Churn rates are spiraling out of control across multiple industries and shoddy customer service is one of the main culprits - dig deeper here.
A Successful Customer Experience Strategy Means Keeping it Consistent
Above all, consumers want their expectations met - here's how to craft a consistent customer experience strategy and win long-term loyalty.
After Call Work – Why it Matters and How to Ensure it’s Done Right
Bring yourself up to speed on why After Call Work is more important than ever and how you can ensure that your agents complete it more effectively.
