7 Technologies that Transform your Call Center Training Process
Call center training time drops dramatically with these 7 standout technologies - get to grips with them all right here.
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Call Deflection strategies in the age of self-service
Read up on the call deflection strategies top companies use to reduce contact center volume, enhance efficiency and add value to customer experience.
Will Emotion Detection Change Customer Experience Forever?
Is emotion detection the key to creating a compelling customer experience? Learn about this technology and its applications for businesses.
Improve AHT: here’s how top contact center decision makers do it
Improve AHT in your contact center - here's a rundown of the technologies deployed by leading companies.
Survey: NFF returns of electronic devices can be prevented
This survey unpacks the NFF returns problem, why more consumers are sending back non-defective electronics and how companies can address the issue.
What Is a Good Customer Effort Score and How Can You Earn One? The Complete Guide
To achieve a good Customer Effort Score, here's what you need to consider.
AI Predictive Maintenance and Proactive Customer Assistance
With the proliferation of smart devices, B2C suppliers are applying B2B predictive maintenance principles to provide proactive customer assistance.
Call Center Culture of Excellence – How to Build it
Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
Five strategies to improve customer experience in telecoms
Get the inside track on how Comcast, BT, Verizon, Vodafone and T-Mobile set out to improve customer experience in telecoms.
Computer Vision AI: The Secret Ingredient for Contact Centers
Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
