Five Strategies To Boost Customer Experience in Telecom
Customer service has always been important for building and maintaining a competitive edge in the telecom industry. That hasn’t changed – but
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around customer experience.
Customer Self-Service: Pros, Cons, Examples
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and eng
First Call Resolution: Definition, Challenges, Best Practices
This call center first call resolution guide takes a deep look into increasing FCR rate and explains clearly what makes this KPI so critical
Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
10 Innovative Ways Companies are Winning with AI Today
It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any point in history. In the first ten m
Call Center Attrition: How To Mitigate Employee Turnover in 2022
Why are average call center turnover rates so high, and what can you do about it? Learn practical ways to lower attrition rates.
How AI Technologies Can Facilitate the 5G Rollout
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone ce
The Leading Call Center Technologies to Watch For in 2022
In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising aw
New Tech Trends Create Better Property Management Solutions for Homeowners and Tenants
Find out how property managers can provide better maintenance services using Augmented Reality and Artificial Intelligence
2021: TechSee’s Year in Review
What advances have we seen in 2021? Discover the answer in this explanatory report on the past year's developments.
