Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced
Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the best price were often the
TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry. New York, August 16th 2022 – TechSee, the
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we
The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience by reducing wait times, delivering
One year ago, we introduced the world’s first computer-vision powered self-service solution. Today, we are proud to share the next great leap forward, the Visual
TechSee Launches “Visual Intelligence Platform”, providing an off-the-shelf solution for companies to build and automate their own customized computer vision AI models. The new platform
Our customers and employees live omnichannel lives. Our service needs to offer the best possible experience across every channel and interaction. A few weeks ago,
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product,
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your
TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022.
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.