The Machine is Out of Order [Again]
May 11, 2023
It’s almost a joke now, isn’t it? You go to a popular fast food chain or pharmacy, or something similar and find that whatever you
Customer Experience
Visual Service for Medical Device Support
April 28, 2023
Visual Support for Medical Devices Can be a Game-Changer As a Type-1 Diabetic, I have faced many medical challenges and obstacles in the past 20
How Visual Service Technology Revolutionizes Homebuilding Customer Experience
April 4, 2023
While searching on the National Association of Home Builders (NAHB) site on the term “customer service”, the phrase “act as if you like your customer”
Visual AI For Service Automation: A Primer
March 16, 2023
Artificial intelligence (AI) is designed to automate manual tasks and processes. As the leader in computer vision solutions for the service industry, we at TechSee
23 Inspiring Women to Watch in 2023
March 7, 2023
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing
Maximize Your Investment in Upskilling Agents
February 23, 2023
Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever
ChatGPT in Service: Practical Innovation or Hype?
February 7, 2023
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
Benefits of Remote Visual Assistance Technology For Property Managers and Tenants
January 4, 2023
Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.
3 Main Challenges Field Service Leaders Face in 2023
December 12, 2022
Today’s field service leaders face a growing number of challenges, many of them not dissimilar to those faced by their predecessors. However, the simultaneous arrival
Improving Customer Support with Mobile Screen Mirroring
November 17, 2022
Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support
Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider
August 31, 2022
Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced
How Customer Loyalty has Changed Post-Pandemic, and What You Should Do About It
August 17, 2022
Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the best price were often the