Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product,
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your
TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022.
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Definitely something companies strive to
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on
Discover just why it is so important to keep your customers happy and how you can lower the churn rate.
Ever wonder how the human brain can compute distance? How far away is the highway exit, when exactly to step off the escalator, the exact
The amount of effort a customer exerts during an interaction impacts customer loyalty. Read why a high CES is important & how to achieve it.
“Good morning, you’ve reached Alice at Quality Insurance; how can I help you today?” You explain that you are following up on your insurance claim
If you or a family member relies on an at-home medical device, whether an insulin pump, hearing device, or a CPAP machine, or any of
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not