The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without a doubt the service organization.
Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support
The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based
Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced
Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the best price were often the
The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience by reducing wait times, delivering
One year ago, we introduced the world’s first computer-vision powered self-service solution. Today, we are proud to share the next great leap forward, the Visual
It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any point in history. In the
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone
Digital transformation is changing the direction of the cable industry. Find out why and how to address these changes.
Organizations can use visual assistance tech in a number of ways, beyond remote support cases. Here are 5 ways to use visual assistance
Medical equipment manufacturers are discovering the need to enact faster, more accurate and more effortless medical device support systems.