The Machine is Out of Order [Again]
May 11, 2023
It’s almost a joke now, isn’t it? You go to a popular fast food chain or pharmacy, or something similar and find that whatever you
Field Service
Machine Learning and AI for Field Service
May 4, 2023
As we enter the next season of 2023, the field service industry is witnessing a significant shift towards the adoption of artificial intelligence (AI)
Leverage Visual AI To Mitigate The Environment and Financial Impact of Truck Rolls
April 21, 2023
A truck roll is when a technician or service provider drives to a customer’s location to install or repair equipment. They are a necessary part
How Visual Service Technology Revolutionizes Homebuilding Customer Experience
April 4, 2023
While searching on the National Association of Home Builders (NAHB) site on the term “customer service”, the phrase “act as if you like your customer”
23 Inspiring Women to Watch in 2023
March 7, 2023
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing
Seven Questions to Ask When Selecting Your Service Team’s AI Provider
March 2, 2023
With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer
ChatGPT in Service: Practical Innovation or Hype?
February 7, 2023
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
Twenty Three Influencers in Field Service Management to Follow in 2023
January 25, 2023
Top Field Service Management Influencers in 2023 Most field service departments operate in a highly competitive and customer-centric marketplace. Just one negative interaction with a
Optimizing AHT During a Visual Engagement Session
January 24, 2023
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
Service Automation Comes to Mobile Apps With the VI Mobile SDK
January 12, 2023
Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully set up their devices, visually
A New Strategic Approach For Field Service Leaders in 2023: Visual Engagement Technology
January 9, 2023
Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these
Benefits of Remote Visual Assistance Technology For Property Managers and Tenants
January 4, 2023
Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.