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Experts Share Their Top Choice for 2017 Contact Center Technology
Contact Center
Experts Share Their Top Choice for 2017 Contact Center Technology  
Technology is reshaping our lives at a pace beyond anything we've previously experienced. New technologies are introduced every year and...
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The Search for Scalable Tech Support - Customer Service Meets IoT
Contact Center
The Search for Scalable Tech Support – Customer Service Meets IoT
IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of...
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TeamViewer Alternative – What to Consider When Choosing Your IT Tools
Contact Center
TeamViewer Alternative – What to Consider When Choosing Your IT Tools
With TeamViewer posing  a security risk, many in the IT world have been looking for an alternative remote assistance software....
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8 Companies That Help Improve First Call Resolution Rate
Contact Center
8 Companies That Help Improve First Call Resolution Rate
First contact or first call resolution (FCR) is the golden standard of the customer service sphere. Handling customers’ problems the...
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How to Balance Empathy Vs. Improving Call Center Productivity
Contact Center
How to Balance Empathy Vs. Improving Call Center Productivity
The constant pressure to improve call center productivity  creates an ongoing struggle between maintaining empathy for your customers and running...
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Call Center Innovation Ideas: The Startups Leading the Way
Contact Center
Call Center Innovation Ideas: The Startups Leading the Way
As companies invest more in optimizing their call center customer experience, the number of startups that focus on call center...
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Customer Service Persona: The Secret to Standout CX
Contact Center
Customer Service Persona: The Secret to Standout CX
If there’s one area that can get your business ahead of the competition, it’s truly exceptional customer service. That’s no...
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What Is The Best Way To Set Up A Technical Support Call Center?
Contact Center
What Is The Best Way To Set Up A Technical Support Call Center?
Setting up a technical support call center is an important milestone for any company. It means that your business has...
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Reputation Is Everything — Eight Apps To Avoid Bad Customer Reviews
Customer Experience
Reputation Is Everything — Eight Apps To Avoid Bad Customer Reviews
When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every...
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The Quick Guide for #CHAT with #MILLENNIALS -- 10 Rules Your Brand Should Never Break
Customer Experience
The Quick Guide for #CHAT with #MILLENNIALS: 10 Rules Your Brand Should Never Break
Unlike previous generations, more than half of Millennials prefer chat support to phone support. Millennials are multi taskers, often juggling...
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12 Tips to Prepare Your Tech Support for the Millennials IT Era
Customer Experience
12 Tips to Prepare Your Tech Support for the Millennials IT Era
Millennials IT is a term that has become crucial for how businesses interact with a young generation of consumers. A...
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Showing Vs. Telling - How Augmented Visual Support is Transforming Customer Service
Contact Center
Reinventing The Customer Service Model with Visual Communication
As the global economy is turning consumer-centric, customer service is becoming a main differentiator for brands. It's no surprise then...
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