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Chatbot Pricing: What is Your Bottom Line Cost
Conversational AI platforms, known as virtual assistants or chatbots, represent a promising technology that is already projected to reduce customer...
The Future of Intelligent Decision Support Systems in Contact Centers
Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct....
How Visual Assistance Enhances Sales in Online Retail
Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the...
Field Service Technology that is Transforming B2C Customer Experience
In today’s customer-centric economy, B2C field service organizations face rising expectations for quicker resolutions, shorter wait times, and better overall...
Why Is A Shorter Life Cycle Of An Insurance Claim Critical To The Industry?
Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their...
Augmented Reality Instruction Manual: The Perfect User Manual?
AR user manuals give classic instruction manuals a whole new look. In this article, Techsee describes the growing trend of...
AR Smart Glasses vs AR Mobile App: Which is Best for Your Field Service
The value of augmented reality in field service has been clearly proven, and an increasing number of field service organizations...
The Added Value of AR Throughout The Customer Journey: From Pre to Post-Sales
Augmented reality (AR) – the ability to overlay and share physical objects, spaces and images on a user’s view of...
The Future of Co-browsing Technology: 5 Trends to Watch
Co-browsing technology is becoming ever-popular as a customer service support tool. Why is co-browsing for customer support gaining traction so...
The Benefits of Visual Engagement for Contact Centers
Visual engagement is maturing as a technology, and is swiftly becoming a key differentiator for many customer service organizations. With...
Service Recovery Paradox – How to Turn Failure Into Value
Tuesday, November 23, 2015 started out like any other day at work for James Crenson. Coffee, check email, prep documents...
The Smart Home Market: Expectations vs. Reality
All eyes were on the smart home market in 2017. After all, industry experts predicted that the industry would be...
How AI Can Enhance The Customer Experience in The Utilities Industry
Artificial Intelligence is rapidly transforming many elements of our lives, including the utilities market – an industry that affects almost...
Is Computer Vision the Future of the DIY Unboxing Experience?
Product unboxing is an increasingly popular trend that focuses on how a product is packaged to create a pleasant and...
AI-Human Hybrid Chatbot – The Right Customer Service Solution at The Right Time
With all the AI hype in 2017, the customer service industry expected smart chatbots to truly transform the customer experience....
