TECHSEE BLOG

Traditional call centers just aren’t as effective anymore. As more and more enterprises go through a call center digital transformation,...

Even though bots continue to struggle on many fronts some vertical solution are already successfully deployed into the world and...

The pace of the tech evolution is picking up. It’s a constant challenge to identify a solution that will still...

Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided...

When Teamviewer was first launched in 2005, it looked poised to be an industry leader with its innovative technology. And...

Globalization, technological innovation, and, of course, the COVID-19 pandemic and all that entails, are fundamentally changing many different businesses.Call centers...

When Friday the 13th shows up the first month of the new year, it’s definitely an omen to take seriously....

Technology is reshaping our lives at a pace beyond anything we've previously experienced. New technologies are introduced every year and...

IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of...

With TeamViewer posing  a security risk, many in the IT world have been looking for an alternative remote assistance software....

First contact or first call resolution (FCR) is the golden standard of the customer service sphere. Handling customers’ problems the...

The constant pressure to improve call center productivity  creates an ongoing struggle between maintaining empathy for your customers and running...

As companies invest more in optimizing their call center customer experience, the number of startups that focus on call center...

Setting up a technical support call center is an important milestone for any company. It means that your business has...

When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every...