PPV Customer Service Case Study: Cable Company Avoids a TKO
A case study exploring how adding visual assistance capabilities can improve CX by helping companies resolve baffling customer issues.
A case study exploring how adding visual assistance capabilities can improve CX by helping companies resolve baffling customer issues.
Learn about the challenges, solutions and reasons why businesses should be setting up visual omnichannel contact centers.
A list of customer service and tech support technologies aimed at helping enterprises boost their customer satisfaction at scale and lower customer churn.
A year ago we’ve looked at a group of companies that were leading the way in bots. Here is a look back at those companies to see what’s changed.
Learn how Chatbots are evolving and leading the way in customer service innovation.
BPOs are searching for innovative solutions to address the outsourcing obstacles. Is technology, such as visual engagement, the answer?
Is Visual Support the new way forward for customer service? This article will look at why Visual Support is now more important than ever, and
Over the last two years, I’ve been helping companies lower their tech dispatch rates by implementing TechSee’s Visual Support system within large call centers. We
There are many advantages to digitizing your call center. Read on to discover why it is so important and the best way to implement it.
Even though bots continue to struggle on many fronts some vertical solution are already successfully deployed into the world and provide consistent reliable value to
The pace of the tech evolution is picking up. It’s a constant challenge to identify a solution that will still be relevant for your organization
Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided by your IT help desk