2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
Eye-opening infographic highlighting augmented reality’s role in transforming customer service for contact centers, field services and self-service.
To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely
Examples of how companies in all industries are using AI innovations to deliver mass personalization of the customer service experience.
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Replace traditional KPIs with holistic measurement of alternatives to average call handling time, customer satisfaction and call outcomes.
New chatbot pricing models are emerging that reduce enterprise risk and better support efforts to successfully implement virtual assistants