Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
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In the age of self-service, enterprises must adapt their KPI approach to customer service success in order to reflect the new reality.
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
It’s all about AI-powered self-service innovation - we preview the top sessions and exhibitors at MWC Barcelona 2019
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
It's Christmas time! And Super-Agent uses the power of AR and computer vision to save the Christmas sales season
To improve your call center customer experience strategy in 2019, drive ROI by aligning business objectives, infrastructure and technologies
Company-wide technology rollout fuels Vodafone innovation by harnessing the power of visual engagement to boost their customer experience.
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To reduce truck roll costs, service companies need innovative solutions to better managing tech dispatches and resolve more issues remotely