Agent experience is intrinsically linked to quality customer service. Discover why visual desktop tools are key to enhancing agent engagement and CX.
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With customers choosing self-service for simple issues, agents need AI-powered call center automation to handle more complex interactions.
Discover the key customer service trends for 2020 and the decade ahead and learn why the top tools will be as intuitive as they are innovative.
Successful call center agents offer customers more than a friendly ear; they take control of every situation because they share one personality type.
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That's where the visual contact center knowledge base comes in.
This Halloween, take on the contact center monsters that terrify your agents and lead directly to attrition.
Next Issue Avoidance is a key element of low-effort customer service - here's how to preempt follow-up calls to deliver exceptional experience.
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery - here's what you need to know.
Bring yourself up to speed on why After Call Work is more important than ever and how you can ensure that your agents complete it more effectively.