Customer service trends for 2021: Top analyst predictions
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
Service leaders must think of the COVID-19 vaccine rollout implications from the perspectives of employees, customers, & company operations.
What happens when customer support agents become technicians, and the technical support team interact with customers more?
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
Quality customer service is expensive, but you can’t cut it! Optimize customer service costs and offer better service with visual assistance.
How can you enable WFH agents to perform at their best? Fostering a culture of collaboration is one of 5 easy to implement ideas presented here.
Customer service agents and field technicians need to interact to provide optimal customer service. Learn how to boost collaboration.
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.