Augmented Reality In Customer Service: A Success Story
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Learn about Augmented Reality and why it is the up-and-coming tool for enhancing customer service
Organizations are searching for ways to reduce costly truck rolls. Read how AR can help you better manage truck roll costs & inefficiencies.
Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.
To provide best-in-class Millennial customer service, companies must understand the demographic’s unique habits as well as their tech preferences.
Enterprises are wary of implementing chatbot tech, it’s new and success is not guaranteed. Here are new pricing models to help reduce risks.
Using artificial intelligence in decision support systems brings value and delivers an enhanced positive customer experience.
Find out why it’s beneficial for insurance companies to take steps to incorporate visual technology for shortening the life cycles of claims
As co-browsing for customer support gains popularity, take a look at how it’s being incorporated in the technology domain.
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
With the service recovery paradox, brands can take steps to ensure that even the worst service failures transform into a positive CX.
AI technology is still evolving & currently has limitations. Read how a human-bot collaboration can help introduce innovative AI technology
Discover how businesses can transform their call centers with AI & the various challenges they need to address for successful implementation