Why Your Contact Center Knowledge Base Needs to be Visual
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery – here’s how to do it
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
Discover why it is so important to ensure minimal effort customer experiences and how to deliver them.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
The development of self service has led to challenges in evaluating success. Discover new KPI metrics and visual tech tools to boost scores.
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
Drive ROI by aligning business objectives, infrastructure and technologies to best improve your call center’s customer experience strategy.
Vodafone partners with TechSee to introduce company-wide technology that harnesses the power of visual engagement to boost their CX.