TechSee

TECHSEE BLOG

Your ultimate source for ideas and innovation around customer experience.

  • All
  • Artificial Intelligence
  • Business Operations
  • Company
  • Contact Center
  • Customer Experience
  • Field Service
  • Homebuilder
  • IT
  • Medical Device
  • Partnerships
  • Sales
  • Uncategorized
Improving Virtual Technician Performance With Deep Learning
Business Operations
How Computer Vision Technologies Build our Virtual Technicians of the Future
Over the past few years, deep learning has driven significant improvements in computer vision accuracy and performance. Deep learning, the...
Read More
Support of Things Explained in 90 Seconds - Video
Customer Experience
Support of Things Explained in 90 Seconds – Video
Technology is evolving faster than ever. At home, at the office, on the road, and pretty much everywhere else, the...
Read More
Challenges Faced By The BPO Industry: The Complete Guide to Staying Competitive in a Customer-Centric Age
Contact Center
Challenges Faced By The BPO Industry: The Complete Guide to Staying Competitive in a Customer-Centric Age
The challenges faced by the BPO industry are considerable, as are the rewards. Today’s client focused marketplace is putting even...
Read More
Smart Home Business Model: Use Challenges to Drive Success
Customer Experience
Smart Home Business Model: Embracing Challenges to Drive Success
As providers of Support of Things (SoT) technology, we’re helping shape the future of the smart home industry. In the...
Read More
How Visual Support Enhances Customer Service Experience
Customer Experience
How Visual Support Enhances Customer Service Experience
Is Visual Support the new way forward for customer service? This article will look at why Visual Support is now...
Read More
Amazon’s New Smart Home Services is Good And Bad News For CSPs
Customer Experience
Amazon’s New Smart Home Services is Good And Bad News For CSPs
The fight for the smart home Analysts disagree about the estimated value of the smart home market over the next...
Read More
Overcoming the Language Barrier In Customer Service With Visual Support
Contact Center
Overcoming the Language Barrier In Customer Service With Visual Support
I’ve always been aware of the influx of refugees to Europe, particularly from war-torn Syria but it was not until...
Read More
5 Technologies to Jumpstart Your Customer Centric Strategy
Contact Center
5 Technologies to Jumpstart Your Customer Centric Strategy
A customer centric digital strategy is more than just the latest trend in customer service. It symbolizes a significant shift...
Read More
Save Millions by Lowering Your NFF Rate for Tech Dispatches
Contact Center
Save Millions by Lowering Your NFF Rate for Tech Dispatches
Over the last two years, I’ve been helping companies lower their tech dispatch rates by implementing TechSee’s Visual Support system...
Read More
Why Your Business Needs A Call Center Digital Transformation
Contact Center
Why Your Business Needs A Call Center Digital Transformation
Traditional call centers just aren’t as effective anymore. As more and more enterprises go through a call center digital transformation,...
Read More
Chatbots Evolution - The Fittest Will Survive
Customer Experience
The Expansion of Chatbots
Even though bots continue to struggle on many fronts some vertical solution are already successfully deployed into the world and...
Read More
10 Tips for Implementing New Technology into Your Call Center
Contact Center
10 Tips for Implementing New Technology into Your Call Center
The pace of the tech evolution is picking up. It’s a constant challenge to identify a solution that will still...
Read More
Innovative Help Desk Solutions That Improve Your Customer’s Experience
Contact Center
Innovative Help Desk Solutions That Improve Your Customer’s Experience
Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided...
Read More
Teamviewer’s Real Problem: Security vs. Industry Leader
Contact Center
Teamviewer’s Real Problem: Security vs. Industry Leader
When Teamviewer was first launched in 2005, it looked poised to be an industry leader with its innovative technology. And...
Read More
Qualities a Call Center Manager Must Have in Today’s Digital Era
Contact Center
Qualities a Call Center Manager Must Have in Today’s Digital Era
Globalization, technological innovation, and, of course, the COVID-19 pandemic and all that entails, are fundamentally changing many different businesses.Call centers...
Read More