Can Visual Assistance Improve the Call Center Agent Experience and CX?
January 21, 2020
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
Contact Center
Collaborative AI
January 14, 2020
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by
Get the Most Out of Contact Center Agents with Visual Assistance Technology
December 22, 2019
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
How to Reduce Call Center Volume with Computer Vision AI
December 10, 2019
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
Why Your Contact Center Knowledge Base Needs to be Visual
December 3, 2019
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
Steering the Shift to Conversational IVR
November 19, 2019
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.
Next Issue Avoidance – How contact centers can preempt follow-up calls
October 22, 2019
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
Creating a Collaborative Contact Center Culture
October 10, 2019
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery – here’s how to do it
The Contact Center of the Future in the Distributed Workforce Era
September 3, 2019
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
Call Center Mistakes to Avoid to Retain Customers and Improve their Experience
July 9, 2019
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
6 Testimonials of How Visual Assistance Saved The Day
July 2, 2019
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
7 Technologies that Transform your Call Center Training Process
June 4, 2019
Call center training time drops dramatically with these 7 standout technologies – get to grips with them all right here.