Tried and True Techniques for Optimizing Costs in Your Call Center
Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.
Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.
How can you enable WFH agents to perform at their best? Fostering a culture of collaboration is one of 5 easy to implement ideas presented here.
Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.
Customer service agents and field technicians need to interact to provide optimal customer service. Learn how to boost collaboration.
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Pool the skills and experience of your top technicians into a visual tribal knowledge base to increase customer satisfaction and profit.
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.