TechSee presents the five key customer service trends in 2021. Is your company set up for success?
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.
Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.
How can you enable WFH agents to perform at their best? Fostering a culture of collaboration is one of 5 easy to implement ideas presented here.
Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.
Customer service agents and field technicians need to interact to provide optimal customer service. Learn how to boost collaboration.
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Pool the skills and experience of your top technicians into a visual tribal knowledge base to increase customer satisfaction and profit.
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction