Call Center Culture: A Vital Ingredient for Your Bottom Line
April 16, 2019
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
Contact Center
Computer Vision AI: The Secret of Successful Contact Centers
April 2, 2019
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
How To Measure Your Self Service Success: 5 Metrics
March 19, 2019
The development of self service has led to challenges in evaluating success. Discover new KPI metrics and visual tech tools to boost scores.
Vision in Automation: Boost Agent Productivity with Smart Eyes
March 12, 2019
Keeping your agents happy is vital for your business to succeed. Tech tools help to increase productivity and revolutionize contact centers.
Buddying Up with a Virtual Employee Assistant: The Focus of Agent Development
March 7, 2019
Combining visual assistance with a VEA allows agents more time to devote to complex activities. Read on to discover how & why this is so
The Future of Intelligent Decision Support Systems in Contact Centers
August 14, 2018
Using artificial intelligence in decision support systems brings value and delivers an enhanced positive customer experience.
The Future of Co-browsing Technology: 5 Trends to Watch
June 5, 2018
As co-browsing for customer support gains popularity, take a look at how it’s being incorporated in the technology domain.
The Benefits of Visual Engagement for Contact Centers
May 29, 2018
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
3 Methods to Capture the Promise of Technology in Call Center BPO Offerings
April 10, 2018
Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.
Computer Vision Solution for Call Centers: The New CX Frontier
March 19, 2018
Discover how businesses can transform their call centers with AI & the various challenges they need to address for successful implementation
On-demand Economy Drives Customer Service as an Increasingly Remote Service
February 27, 2018
The on-demand economy has given rise to many remote customer service positions, benefitting the enterprise, the agents and the customers.
Billing Dispute with a Customer? Try Visual Engagement for Real-time Proof
February 5, 2018
Visual engagement technology enables enterprises to handle billing related issues satisfactorily.