Call Center Culture: A Vital Ingredient for Your Bottom Line
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
The development of self service has led to challenges in evaluating success. Discover new KPI metrics and visual tech tools to boost scores.
Keeping your agents happy is vital for your business to succeed. Tech tools help to increase productivity and revolutionize contact centers.
Combining visual assistance with a VEA allows agents more time to devote to complex activities. Read on to discover how & why this is so
Using artificial intelligence in decision support systems brings value and delivers an enhanced positive customer experience.
As co-browsing for customer support gains popularity, take a look at how it’s being incorporated in the technology domain.
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
Learn how some of the world’s leading BPOs have turned the threat of a new BPO technology trend into a strategic secret weapon.
Discover how businesses can transform their call centers with AI & the various challenges they need to address for successful implementation
The on-demand economy has given rise to many remote customer service positions, benefitting the enterprise, the agents and the customers.
Visual engagement technology enables enterprises to handle billing related issues satisfactorily.