Steering the Shift to Conversational IVR
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery – here’s how to do it
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
Call center training time drops dramatically with these 7 standout technologies – get to grips with them all right here.
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
The development of self service has led to challenges in evaluating success. Discover new KPI metrics and visual tech tools to boost scores.
Keeping your agents happy is vital for your business to succeed. Tech tools help to increase productivity and revolutionize contact centers.
Combining visual assistance with a VEA allows agents more time to devote to complex activities. Read on to discover how & why this is so