Billing Dispute with a Customer? Try Visual Engagement for Real-time Proof
February 5, 2018
Visual engagement technology enables enterprises to handle billing related issues satisfactorily.
Contact Center
PPV Customer Service Case Study: Cable Company Avoids a TKO
January 9, 2018
A case study exploring how adding visual assistance capabilities can improve CX by helping companies resolve baffling customer issues.
11 Companies Dedicated To Helping Enterprises Improve Their Customers’ Experience
December 5, 2017
A list of customer service and tech support technologies aimed at helping enterprises boost their customer satisfaction at scale and lower customer churn.
Challenges Faced By The BPO Industry: The Complete Guide to Staying Competitive in a Customer-Centric Age
October 24, 2017
BPOs are searching for innovative solutions to address the outsourcing obstacles. Is technology, such as visual engagement, the answer?
Overcoming the Language Barrier In Customer Service With Visual Support
June 13, 2017
Find out how TechSee’s visual support platform opens doors to communication across demographics resulting in smoother customer service
5 Technologies to Jumpstart Your Customer Centric Strategy
June 1, 2017
A positive call center experience is vital in today’s customer driven world. See how implementing tech tools in call centers can improve CX.
Save Millions by Lowering Your NFF Rate for Tech Dispatches
May 17, 2017
Over the last two years, I’ve been helping companies lower their tech dispatch rates by implementing TechSee’s Visual Support system within large call centers. We
Why Your Business Needs A Call Center Digital Transformation
April 4, 2017
There are many advantages to digitizing your call center. Read on to discover why it is so important and the best way to implement it.
10 Tips for Implementing New Technology into Your Call Center
March 7, 2017
The pace of the tech evolution is picking up. It’s a constant challenge to identify a solution that will still be relevant for your organization
Innovative Help Desk Solutions That Improve Your Customer’s Experience
February 28, 2017
Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided by your IT help desk
Teamviewer’s Real Problem: Security vs. Industry Leader
February 14, 2017
Discover why Teamviewer’s security breaches are not its’ REAL issue in today’s technologically advanced world.
Qualities a Call Center Manager Must Have in Today’s Digital Era
February 6, 2017
In today’s digital age, the qualities a contact center manager must have are essential to the contact center’s successful management.