Call Deflection: The Key to Enhancing Customer Satisfaction in 2022
April 26, 2022
Learn how call centers can reduce call volume and improve operations by automating, rerouting and reducing unnecessary calls.
Contact Center
First Call Resolution: Definition, Challenges, Best Practices
March 7, 2022
This call center first call resolution guide takes a deep look into increasing FCR rate and explains clearly what makes this KPI so critical
Understanding & Mitigating Call Center Attrition: Definition, Rate, Industry Benchmarks
February 20, 2022
Why are average call center turnover rates so high, and what can you do about it? Learn practical ways to lower attrition rates.
2022 Trends That Will Impact the Call Center Industry
December 16, 2021
Explore predicted trends in the call center world to help you plan your business goals for the coming year.
A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’s
October 27, 2021
Find out the differences between voice vs visual support and why businesses should incorporate Visual Assistance in their customer service
6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them
June 1, 2021
As gig customer service becomes increasingly popular, there are several issues to overcome. Learn how one technology can solve them all.
Seeing is believing: Why contact centers must embark on the journey towards Visual Transformation
April 27, 2021
The challenges faced by customer service are higher than ever, and the key to this is through a visual transformation in contact centers.
AI in Call Centers: Top innovations for 2021
April 21, 2021
Dive into five different areas where AI in call centers can make a big impact. Will AI replace call center agents?
Customer service trends for 2021: Top analyst predictions
January 27, 2021
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
5 Proven Ways to Make your Contact Center RPA Successful
December 10, 2020
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
Six Best Practices for Successful Remote Support
November 17, 2020
Discover how these advanced remote support practices can enable your business to survive in today’s ever-changing environment.
How mature is your remote support capability? Evaluate it with this Maturity Model
October 28, 2020
The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.
