AI in Call Centers: Top innovations for 2021
April 21, 2021
Dive into five different areas where AI in call centers can make a big impact. Will AI replace call center agents?
Contact Center
Customer service trends for 2021: Top analyst predictions
January 27, 2021
TechSee presents the five key customer service trends in 2021. Is your company set up for success?
5 Proven Ways to Make your Contact Center RPA Successful
December 10, 2020
5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.
Six Best Practices for Successful Remote Support
November 17, 2020
Discover how these advanced remote support practices can enable your business to survive in today’s ever-changing environment.
How mature is your remote support capability? Evaluate it with this Maturity Model
October 28, 2020
The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.
Tried and True Techniques for Optimizing Costs in Your Call Center
September 30, 2020
Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.
Tactics for Remote Employee Engagement: How to Motivate Your WFH Contact Center Staff
September 2, 2020
How can you enable WFH agents to perform at their best? Fostering a culture of collaboration is one of 5 easy to implement ideas presented here.
Multiexperience: Where the Customer Journey and Employee Journey Converge
August 26, 2020
Learn how multiexperience recognizes the importance of the employee journey and how enhancing it reduces customer effort.
Driving Collaboration Between Contact Center and Field Service Agents With Visual Assistance
July 21, 2020
Customer service agents and field technicians need to interact to provide optimal customer service. Learn how to boost collaboration.
Your Call Center Business Continuity Plan: How to Shift to WFH
March 24, 2020
Read how incorporating visual assistance plus more, can lead to an effective WFH call center business continuity plan.
How to Optimize Contact Center Agent Utilization: A Complete Guide
March 5, 2020
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
Why You Should Create a Visual Tribal Knowledge Base
February 4, 2020
Pool the skills and experience of your top technicians into a visual tribal knowledge base to increase customer satisfaction and profit.