Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
Call center training time drops dramatically with these 7 standout technologies – get to grips with them all right here.
Emotion detection is gaining traction in the business world. Understanding customer’s emotions can improve CX. Read more in this article.