Great Customer Service: The Rent Paid for Loyalty
In the world of customer loyalty, service is the currency paid. It’s a fundamental truth backed by decades of research – when mistakes happen, customers
In the world of customer loyalty, service is the currency paid. It’s a fundamental truth backed by decades of research – when mistakes happen, customers
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the
In the contact center world, hold time is often seen as a negative thing. Agents want to get customers off hold as quickly as possible,
No More Hold Music If your world is the call center and customer service, every second counts. The moments customers spend on hold shouldn’t be
It’s almost a joke now, isn’t it? You go to a popular fast food chain or pharmacy, or something similar and find that whatever you
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing
Visual engagement is a proven strategy to improve call center performance, especially as it relates to two key metrics: 1) First call resolution (FCR): The
Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
Discover just why it is so important to keep your customers happy and how you can lower the churn rate.
The amount of effort a customer exerts during an interaction impacts customer loyalty. Read why a high CES is important & how to achieve it.
Explore predicted trends in the call center world to help you plan your business goals for the coming year.