Read up on how companies like AT&T and Vodafone are building a call center culture of excellence through fresh thinking and new technologies.
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Get the inside track on how Comcast, BT, Verizon, Vodafone and T-Mobile set out to improve customer experience in telecoms.
Computer Vision AI enables contact centers to deliver standout service. This article unpacks the science that makes it all happen.
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
Superagent enlists the help of the Phenomenal 4 to complete his latest mission - saving a quad play CSP
Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.
Live video support use cases and examples of when to use face-to-face video chat support or live video interactive assistance.
AI in Utilities is revolutionizing the CX for utility customers via technologies such as predictive analytics, RPA and virtual assistants